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Save time and effort (not only) for your IT department.
Asset Management
Effortlessly track your IT assets from acquisition to disposal.
ITSM
IT Service Management for Microsoft 365.
Product
Service Desk
Save time and effort (not only) for your IT department.
Features
ALVAO for Teams
The full Service Desk experience within Teams.
ALVAO for Outlook
Seamless Service Desk experience directly in Outlook.
ALVAO AI
Seamlessly automate workflows with AITSM.
AI Knowledge Base Assistant
Turn repeated tickets into knowledge base articles with AI.
Azure DevOps connector
Simplify collaboration between development and IT.
Advanced Workflows
Automate manual, time-consuming, and repetitive work.
Zabbix integration
Prevent outages and security incidents with early intervention.
Satisfaction Feedback
User feedback as the key to improving IT services.
Microsoft Copilot
Work smarter, not harder with your AI companion.
All features
Take a look at all ALVAO Service Desk features.
Product
Asset Management
Effortlessly track your IT assets from acquisition to disposal.
Features
M365 optimization
Cut costs with Microsoft 365 license optimization report.
Software Asset Management
Easy license and software management.
CMDB
A perfectly mapped IT infrastructure ensures greater reliability and security.
Asset inventory
Modern asset inventory management that saves time and money.
Intune integration
Easily accessible data from Intune directly in Asset Management.
Electronic handover protocols
Confirmation of any asset change from anywhere, without unnecessary paperwork.
SNMP Network Discovery
Reliable IT Infrastructure Discovery with SNMP.
All features
Take a look at all ALVAO Asset Management features.
Product
ITSM
IT Service Management for Microsoft 365.
Features
Power BI reports
Make decisions and plan your IT budget based on reliable data.
Power Automate
Automate ALVAO with your tools tailored to your needs.
Custom Apps
Manage your customizations without worry about future upgrades.
Enterprise API
Integrate third-party applications and achieve faster data sharing.
AI Assistant
Detect incidents more easily with AI and prevent them in the future.
AI Content Translation
Get a native sounding translation in a second.
AI Knowledge Base Assistant
Turn repeated tickets into knowledge base articles with AI.
Endpoint Management Connectors
Synchronize your device data in one place.
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ALVAO + Microsoft 365: Complete Integration Hub for ITSM & ITAM
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Microsoft Copilot
Complete visibility of your IT assets
AI Content Translation
All-in-one ITSM solution for Microsoft 365
Jira Integration
ALVAO Endpoint Management Connectors
Freshservice
Monitoring connectors
AI Knowledge Base Assistant
ALVAO AI Assistant
All-in-one ITSM solution for Microsoft 365
Complete visibility of your IT assets
Microsoft Intune
Manage your hardware and software
ALVAO IT Asset Management test 2025
David Gregor Test Page 2025
ALVAO Service Desk test 2025
ALVAO IT Asset Management
ALVAO ITSM & ITAM test 2025
ALVAO Free Plan
ALVAO Free Plan Asset Management
Cherwell is ending. Prepare your next step now.
Cherwell is ending. Prepare your next step now.
ALVAO Free Plan
Solutions
Digitization of financial services and banking
Digital University
Cyber security
Digitization of Public Sector with ALVAO
Digitization of Manufacturing Industry with ALVAO
Software and technologies digitization with ALVAO
Healthcare digitization with ALVAO
ALVAO integration
Fleet Management
Workflow and process management
ISO 27001
Software Asset Management
ALVAO Hardware Asset Management
Facilities Management
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Case studies
Healthcare
Major Czech hospital achieved NIS2 readiness with ALVAO
We automated processes at Trutnov Hospital and connected ALVAO Service Desk to their SMS gateway
Improving IT services in hospitals in the Vysočina Region
ALVAO as a tool for IT change at the University Hospital in Ostrava
The Slovak Emergency Medical Rescue Service Operational Centre is digitizing its rescue services support, with ALVAO help
Retail
Phoenix and BENU pharmacies unified communication across 430 branches with ALVAO
NorthEast Kind Holdings migrated from Zendesk to ALVAO to improve user experience
Notino has saved thousands of printed handover dockets by digitizing with ALVAO
Managing IT in Penny Market (REWE Group)
Transforming IT chaos into growth with ALVAO: The Ripple Junction story
Technology
With the help of ALVAO, Accace employees can fully rely on their IT
At ComAp, IT is a true partner to the business
Software audit and license register at CGI
TM Group’s Path with ALVAO ITAM
Manufacturing
Toyota Slovakia: From Excel to Efficient Asset Management with ALVAO
ALVAO Helps Panasonic Improve IT Services and Asset Management
How ALVAO helped digitalization and process automation at THERMACUT
Moving beyond cumbersome Excel sheets to transformative asset tracking with ALVAO
ALVAO Asset Management and Service Desk have upped the quality of services delivered at LINET
Managing the IT department of SEW Eurodrive s.r.o.
Thanks to ALVAO Asset Management oncomed now has a clear overview of both IT and non-IT assets
Contipro: How the Service Desk helps the pharmaceutical industry
Support and accounting of the IT services in HARTMANN – RICO
LINET IT departments optimize operations with Power BI
Sapeli’s Story: When IT stops handling requests by email
European brewery group cut retrieval time by 90% with ALVAO
Public sector
Vysočina Regional Authority inspired by exemplary solution implementation
ALVAO digitized paper requisitions at the Czech Government Office
The Vysočina Region has expanded its cloud portfolio with systems for requests and asset management
The Czech Financial Administration reduced request resolution time by 30% and unified 150 branches with ALVAO
ICT record-keeping in the Pilsen Municipal Transport Co (PMDP)
Services
Veolia gains complete control of IT assets with ALVAO
How Tipsport is transforming company processes with ALVAO ITSM solution
Achieving ISO 27001 with ALVAO ITSM tool: The Sapio story
How ALVAO AI Assistant transformed OVANET's service desk efficiency
ALVAO Service Desk fits seamlessly into the Smartwings corporate IT strategy
AWT implemented a process management solution from ALVAO
Effective ICT asset register at NOVA (CME)
EIP’s Journey with ALVAO for IT Service Management and Asset Management
Others
ALVAO Improved Service Management at Sozialgruppe Kassel
Dr. Oetker: We have been using ALVAO for many years – and there is no reason to change
ALVAO handled software detection perfectly – even Linux was no problem
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ALVAO 11.1 SP1
ALVAO 11.2 BETA2
ALVAO 11.2
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ALVAO 11.0
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Sits 2022
Webinar for the UK with ComAp Chaloupka
Webinar: Explore ITSM solution designed for Microsoft 365
ITSM22 Conference
Demo
Pricing-2
Funding programmes
Content Hub
Events
ITSM maturity test
ITSM Maturity Self-Assessment Test
Resources
90 Day Plan for a New IT Manager
Digitization of the IT department
The ultimate guide: 5 reasons to register your assets in ALVAO
How to choose the best ITSM tool for you
The ultimate guide: 5 reasons to register your assets in ALVAO
90 Day Plan for a New IT Manager
Digitization of the IT department
How to choose the best ITSM tool for you
Ebook: How to plan IT budget
Guide Into Getting ISO 27001-Certified with a Secure ITSM System
Guide: How to create an IT budget that meets the real needs of the business
Complete Guide: How to Manage Software Licenses
Webinars
Manage IT department effectively with ALVAO Service Desk
IT Asset Management full visibility over every device throughout its lifecycle
IT Asset Management full visibility over every device throughout its lifecycle
ITAM & ITSM: The Backbone of Security Compliance
Security Compliance Without the Headaches
See what you missed at SITS: Full ALVAO deep-dive demo for visitors
FAQ
What are Custom Fields in Forms?
What is Request Management?
What is Mobile Access?
What is Process Workflow?
What is Asset Lifecycle Management?
What is a Knowledge Base?
Mobile app to scan barcodes and QR codes
What is Automated Ticket Routing?
What is Service Level Management?
What is Ticket Prioritization?
What is Role-Based Access Control?
What is Multi-Channel Access?
What is Universal Asset Inventory?
What is Independent Reporting Storage?
What is a Full Audit Log?
What is Ticket Notification?
What is an Employee portal with assigned assets?
What are Standard HW/SW Request Forms?
What is a Self Service Portal?
What is a Sandbox (without SLA guarantee)?
What is Single Sign-on?
What is Software and Hardware Discovery?
What is Problem Management?
What is Incident Management?
What are Recurring Changes?
What is a Service Catalog?
What is Change Management?
What is IT Service Management (ITSM)?
Why use IT Service Management software?
What are the different modules available in ITSM software?
How can ITSM software be integrated with other apps?
How to choose the best ITSM software for my company?
What are the benefits of Asset Management in Service Desk?
What is a single point of contact (SPOC)?
What is a Configuration Management Database (CMDB)?
What is Enterprise Service Management (ESM)?
What is ITIL?
What is the difference between ITSM and ITIL?
What is IT Asset Management (ITAM)?
What is an IT asset?
What is the difference between ITSM & ITAM?
What is AITSM?
What is a Service Desk Audit Log?
Asset notifications and reminders
What is a Paper Handover Forms (Print Reports)?
What is a configuration item (CI)?
What is Microsoft Multidomain Authentication?
What is ALVAO Intelligence (AI) for the service desk?
What is ALVAO Intelligence (AI) for Asset Management?
What is knowledge base - SharePoint connector?
Move to ALVAO with confidence
ITSM tools comparison
HaloITSM Alternative: Why ALVAO Might Be a Better Fit
Hornbill Alternative: Why ALVAO Might Be a Better Fit
Freshservice Alternative: Why ALVAO Is a Better Fit
Looking for a Zendesk alternative? Discover ALVAO, which is more than just a help desk.
The Jira Service Management Alternative
Spiceworks Alternative
SysAid Alternative: Why ALVAO Might Be a Better Fit for Your ITSM Needs
The Jira Service Management Alternative
The TOPdesk Alternative
The ManageEngine ServiceDesk Plus Alternative
Freshservice Alternative: Why ALVAO Is a Better Fit
HaloITSM Alternative: Why ALVAO Is a Better Fit
TeamDynamix Alternative: Why ALVAO Is a Better Fit
InvGate Alternative: Why ALVAO Is a Better Fit
ALVAO 11.0 SP1
Pricing
Try Alvao for free (old)
The Role of ITSM Tools in Achieving Success with ISO 27001 and Cyber Essentials
Hoe ITSM-tools de compliance met betrekking tot DORA en NIS2 ondersteunen
Newsletter
Accessibility Statement
Webinar recording | How law firm EIP improved its IT services with ALVAO ITSM
Whitepaper: DORA
Try Alvao for free
Homepage 2025 test
Checklist: IT budget assesment
Checklist: Cyber Essential Plus
Checklist: DORA
Checklist: NIS2
Checklist: NIST
How ITSM Tools Support Compliance with NIS2 and DORA
Workflow checklist
test
IT Service Management for Microsoft 365