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Our customer support

Our specialists are ready to answer your technical questions and solve your problems related to ALVAO products. You can choose from among several grades of technical support (SLA). 

Service Desk

Access to ALVAO customer’s service portal and RAISE A TICKET.


Contact us via support@alvao.com.

For GDPR and Data Protection, please contact gdpr@alvao.com.

For IT security, please contact infosec@alvao.com.


You can find telephone contact for customer support in your service contract.

Customer support availability

Operating hours

It depends on your service contract.

SaaS Operating Hours

The infrastructure of SaaS is monitored 24/7/365.


English and Czech.

Discover how our ITSM solution helps our customers

Service Desk Reviews

Read customers' reviews about the product.

Asset Management Reviews

Check out what customers have to say about the product.

Case Studies

Read our customer testimonials.

ALVAO Maintenance

  • Access to new versions of provided products, including product documentation
  • Access to updated versions of the Software Product Library through Product features
  • Possibility to send unrecognized software detection to the provider by e-mail for updating the software product library

We build on best practices

We don’t try to reinvent the wheel, but build on proven procedures and our customer experience. We draw inspiration from ITIL and similar frameworks. We always take into account the specifics of a particular situation and approach the issues pragmatically. 

We pay close attention to customer needs and work together to find solutions

We understand that the success of any project is predicated on truly understanding the starting point and all the context and speaking a common language. We know how to listen, inspire and advise. We get on board with you, we are in the same boat.