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We pay close attention to customer needs and work together to find solutions

We understand that the success of any project is predicated on truly understanding the starting point and all the context and speaking a common language. We know how to listen, inspire and advise. We get on board with you, we are in the same boat. 

We build on best practices

We don’t try to reinvent the wheel, but build on proven procedures and our customer experience. We draw inspiration from ITIL and similar frameworks. We always take into account the specifics of a particular situation and approach the issues pragmatically. 

We are agile 

We manage projects using Agile techniques and together with the customer make progress toward our shared goal. We consider continuous feedback essential. We welcome changes in the assignment that respond to new knowledge and information gained during the project. 

Technical support 

Our specialists are ready to answer your technical questions and solve your technical problems related to ALVAO products. You can choose from among several grades of technical support (SLA).