The ALVAO ITSM tool functions as a centralized funnel for ITSM processes, keeping all incoming IT requests and subsequent resolution steps together in one place. By aiming for requests, incidents, and changes at the Service Desk point of contact, you get a clear overview of what's happening. The complete asset management records provide information about what is involved, where, and why, making it easier to manage IT requests and resolve issues efficiently.
We develop our products as an integrated solution because they work best together – as ITSM.
Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.
Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located.
We develop the tools together as one ITSM toolkit that can improve the operation of the IT department and the entire company.
We meet globally recognized procedures for effectively managing IT services.
Minimize the organizational impact of downtime and unexpected situations. Incident Management in our ITSM tool makes incident resolution faster and easier. This practice clearly prioritizes which incidents are critical and solving in terms of urgency and infrastructure impact.
Prevent problems and unexpected events. Identify the root causes of recurring incidents and prevent them with a well-grounded solution. Minimize the risk of potential business downtime.
Are you wary of undertaking major changes – be it innovation of established procedures or implementation of new services? Are you nervous about the associated risks, and would rather avoid them? Get change management under control. With Change Enablement, you can assess the benefits, costs, and risks.
All user service requests come through predefined forms that automatically recognize what an employee is entitled to. Thanks to Service Request Management, solvers have complete documentation for an immediate solution, to a defined workflow – the whole process is transparent, fast, and efficient.
Keep the service catalogue offered by IT and other departments in your organization up to date. With established service levels (SLAs), solvers know which requirements to prioritize, since they are never out of sight.
Control the lifecycle of tangible and intangible IT assets from start to finish – clearly and with an audit trail. You know exactly what assets you own, where they are, when a license expires, or how many repairs have had to be done.
Get an instant overview of your IT infrastructure – analyze incident impact faster and more reliably. The visual CMDB diagram will show the interconnectedness of assets, including their current status. You can plan changes without avoidable downtime and, above all, actively prevent problems in the future.
ALVAO naturally integrates with Microsoft 365 products, but can easily handle the connection to most ERP and other systems.
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