We care about your privacy!

We use cookies on this website to improve your browsing experience and make your interactions more meaningful. This includes analyzing website traffic, individual usage to tailor content to your preference and measure the effectiveness of ads and ad campaigns. You can learn more about how we use cookies and manage your preferences in our privacy statement and cookies policy.

On-demand CMDB WEBINAR | Optimizing IT Infrastructure: Enhancing Tracking, Efficiency, and Security. WATCH NOW!

How ITSM streamlines your organization

The ALVAO ITSM tool functions as a centralized funnel for ITSM processes, keeping all incoming IT requests and subsequent resolution steps together in one place. By aiming for requests, incidents, and changes at the Service Desk point of contact, you get a clear overview of what's happening. The complete asset management records provide information about what is involved, where, and why, making it easier to manage IT requests and resolve issues efficiently.

I want a tailor-made offer

IT Service Management begins by connecting the right tools

We develop our products as an integrated solution because they work best together – as ITSM.

A single point of contact for all company tasks and requests

Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.  

Clear asset records immediately available to all who need them

Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located.

Benefits of Asset Management & Service Desk on a single ITSM platform

We develop the tools together as one ITSM toolkit that can improve the operation of the IT department and the entire company.

We develop our ITSM solution with security in mind

Our ITSM tool is certified by PinkVERIFY - The Industry #1 Stamp of Approval for IT Service Management (ITSM) Tools

We meet globally recognized procedures for effectively managing IT services.

incident management in ITSM

Incident Management

Minimize the organizational impact of downtime and unexpected situations. Incident Management in our ITSM tool makes incident resolution faster and easier. This practice clearly prioritizes which incidents are critical and solving in terms of urgency and infrastructure impact.


problem management in ITSM

Problem Management

Prevent problems and unexpected events. Identify the root causes of recurring incidents and prevent them with a well-grounded solution. Minimize the risk of potential business downtime.

change management in CMDB

Change Enablement

Are you wary of undertaking major changes – be it innovation of established procedures or implementation of new services? Are you nervous about the associated risks, and would rather avoid them? Get change management under control. With Change Enablement, you can assess the benefits, costs, and risks.

service request management in ITSM

Service Request Management

All user service requests come through predefined forms that automatically recognize what an employee is entitled to. Thanks to Service Request Management, solvers have complete documentation for an immediate solution, to a defined workflow – the whole process is transparent, fast, and efficient.

service cataloge management

Service Catalog Management

Keep the service catalogue offered by IT and other departments in your organization up to date. With established service levels (SLAs), solvers know which requirements to prioritize, since they are never out of sight.

it asset management in ITSM

IT Asset Management (ITAM)

Control the lifecycle of tangible and intangible IT assets from start to finish – clearly and with an audit trail. You know exactly what assets you own, where they are, when a license expires, or how many repairs have had to be done.

service configuration management in ITSM

Service Configuration Management (CMDB)

Get an instant overview of your IT infrastructure – analyze incident impact faster and more reliably. The visual CMDB diagram will show the interconnectedness of assets, including their current status. You can plan changes without avoidable downtime and, above all, actively prevent problems in the future. 

Learn more about CMDB

AI-powered IT Service Management with Azure OpenAI & Copilot

Increase productivity with advanced automation, improve the customer experience with faster and highly personalized service, and boost team agility across your organization with Azure OpenAI and Copilot on the ALVAO platform. 




Seamless integration with your favorite apps

ALVAO naturally integrates with Microsoft 365 products, but can easily handle the connection to most ERP and other systems.

Discover tech stack integration with ITSM

Integration to Microsoft 365 products

Want to know more about ITSM?

CIO Newsletter

Subscribe to the CIO newsletter. Keep up with IT management trends.

Blog for IT Managers

Are you interested in Service Desk, Asset Management or opinions of experts in this field? Read our blog.

Webinars & Events

To hear about the experiences our customers have had with our products.

Want to know more about ITSM?

Jan Skrabanek

Business Development Manager

Set up an appointment and let us introduce you to ALVAO products and show you ways to improve the running of internal departments, speed up processes, facilitate and better organize everyday activities.

Get rid of unnecessary manual work.