IT Service Management for Microsoft 365

Automate the entire process for joiners, movers, and leavers, where Service Desk automatically creates requests for the relevant departments: new equipment, handover of access cards, etc. The handover of assets is confirmed by the employee electronically, from a PC or phone – on the ALVAO portal. Thanks to this, IT, HR, Facility, and supervisors are always informed about assets and current issues.

An employee reports a malfunctioning device via the Service Desk An integrated database – from Asset Management – instantly shows you the complete history of the equipment, including repairs and installed licenses. You can directly raise a request for the purchase of new equipment or task technicians with a repair request.

All Service Desk requests tied to assets in Asset Management have their own history. You know precisely whether problems have been reported with the device, how many, which, and when. You can easily get a comprehensive overview of the equipment with the highest failure rate. 

Graphically displayed data for your selected time-window and your defined criteria. A complete overview of everything that interests you and company management – analyze the most frequent incidents and minimize infrastructure disruption by connecting Asset Management and Service Desk.