With the ability to create new projects from scratch or from tickets (both incident and service requests), changes, or problems, you can plan all your IT project initiatives within ALVAO Service Desk. Projects with multiple linked child tasks can be easily visualized with the work-breakdown structure. Child tasks can be created manually or automatically, depending on task dependencies, at each stage of project.
Experience seamless management and planning of projects with ALVAO's native integration with Microsoft 365. From a service desk request, effortlessly create a To-Do task and add it to your work schedule. When arranging a project meeting or appointment, easily schedule it in Outlook directly from the request. Attendees can access all communication history in ALVAO for Outlook with a single click before the meeting. Using Power Automate, you can automate processes throughout the project, such as creating a solution team in Teams and adding the project to Planner.
Merge data from diverse teams into comprehensive project analytics with Power BI reports. Tailor and build your reports with ease. Stay in control by selecting the metrics that hold the key to project success.
IT and development teams can leverage ALVAO and Azure DevOps capabilities to handle the entire software development life cycle. Projects are initiated in the service desk, with specifications for issues, tasks, and approvals, and then move to Azure DevOps for realization. This feature helps you streamline roadmap planning, backlog refinement, sprint planning, and release management, ensuring on-time delivery of software projects.
Members of the solution team can access all project-related subtasks in one place. For every subtask, you can view the time to resolution (deadline) and the type of link it has to the project and other subtasks.
Project members can easily log the time spent on project tasks, while the system automatically tracks the associated costs. This allows project managers to track the workload of each team member and maintain control over project budget.
Customizable project tasks, statuses, and form fields offer high flexibility for all your projects.
In many cases, projects involve stakeholders beyond the IT realm, such as Finance, approvers, and business, who are not typically part of the service desk. With ALVAO a unique licensing model, each user can be an agent with no additional cost.
Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM solution. All the info you need to make the right decision is always at hand. With ALVAO ITSM, you can ease your IT department's workload and take the stress out of your staff while ensuring best service experience for your end users.
Set up an appointment and let us introduce you to ALVAO products and show you ways to improve the running of internal departments, speed up processes, and facilitate and better organize everyday activities.
Get rid of unnecessary manual work.