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Retail

NorthEast Kind Holdings migrated from Zendesk to ALVAO to improve user experience

The implementation of ALVAO at Northeast Kind Holdings had an immediate positive impact on the daily work. ALVAO has quickly become an integral part of the business and acts as a universal communication platform.

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Notino has saved thousands of printed handover dockets by digitizing with ALVAO

ALVAO is a clear and transparent system and allows Notino to quickly trace any asset, its properties, and its current owner.

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Managing IT in Penny Market (REWE Group)

Penny’s IT infrastructure is extensive. It covers 345 stores, 800 end stations and 1500 users who generate plenty of service and support requests. Without a functioning set of records, it was hard to comply with defined SLAs and, at times, some requests did not get addressed, which led to delays and unnecessary problems. The IT department Management went looking for some way to secure the resolution of all requests, while complying with SLA.

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