The development, implementation, and maintenance of applications require close collaboration between the development and IT teams. By integrating Azure DevOps and Service Desk, you will get a work environment where you can easily and quickly share information between teams and resolve issues in a timely manner.
Support teams can easily escalate and link Service Desk tickets to Azure DevOps work items. Notify engineering teams of bugs that are hindering your customers’ experience and get updates on the status of the solution - all from the Service Desk ticket detail. Thus, support is always able to keep the customer up-to-date.
In Azure DevOps, developers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues without having to leave Azure DevOps.