The development, implementation, and maintenance of applications require close collaboration between the development and IT teams. By integrating Azure DevOps and Service Desk, you will get a work environment where you can easily and quickly share information between teams and resolve issues in a timely manner.
Support teams can easily escalate and link Service Desk tickets to Azure DevOps work items. Notify engineering teams of bugs that are hindering your customers’ experience and get updates on the status of the solution - all from the Service Desk ticket detail. Thus, support is always able to keep the customer up-to-date.
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In Azure DevOps, developers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues without having to leave Azure DevOps.
Integration requires the use of Enterprise API and Custom Apps, which also opens up additional possibilities for automating, customizing, and integrating any application with ALVAO Service Desk.
We develop our products as an integrated solution because they work best together – as ITSM.
Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located.
Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.
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