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solution in Azure DevOps and Service Desk

The synergy of development and IT

The development, implementation, and maintenance of applications require close collaboration between the development and IT teams. By integrating Azure DevOps and Service Desk, you will get a work environment where you can easily and quickly share information between teams and resolve issues in a timely manner.

Workflows with Azure DevOps and ALVAO Service Desk

Streamline workflows

Support teams can easily escalate and link Service Desk tickets to Azure DevOps work items. Notify engineering teams of bugs that are hindering your customers’ experience and get updates on the status of the solution - all from the Service Desk ticket detail. Thus, support is always able to keep the customer up-to-date.

Explore Azure DevOps integration with ALVAO Service Desk

If you like the sound of:

  • Enhanced collaboration and issue resolution between development and IT teams.
  • Streamlined workflows with easy escalation and linking of Service Desk tickets to Azure DevOps work items.
  • Real-time updates and status tracking for efficient issue resolution and improved customer support.

Then you've landed in the perfect spot.

Find out more

connecting Azure DevOps with Service Desk

How does Azure DevOps connect with ALVO Service Desk?

  • Development solves all the agenda in Azure DevOps.
  • Automated request forwarding makes it easier to resolve tasks on time according to SLAs.
  • No data loss by keeping all communication in the request.
  • Providing better customer service.

Other capabilities of Service Desk & Azure DevOps integration

All in one place

In Azure DevOps, developers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues without having to leave Azure DevOps.

Limitless possibilities

Integration requires the use of Enterprise API and Custom Apps, which also opens up additional possibilities for automating, customizing, and integrating any application with ALVAO Service Desk.

IT Service Management begins by connecting the right tools

We develop our products as an integrated solution because they work best together – as ITSM.

Clear asset records immediately available to all who need them

Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located. 

A single point of contact for all company tasks and requests

Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.  

Want to know more about ITSM?

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Blog for IT Managers

Are you interested in Service Desk, Asset Management or opinions of experts in this field? Read our blog.

Webinars & Events

To hear about the experiences our customers have had with our products.

Ready to take the next step with expanding Service Desk to your Azure DevOps?

Jan Skrabanek

Business Development Manager

Seize this opportunity. Let us show you how ALVAO can revolutionize your experience.

  • Enhance teamwork and issue resolution within IT and development teams.
  • Effortlessly escalate and link Service Desk tickets to Azure DevOps work items for swift bug fixes and updates.
  • Stay updated on issue resolution progress, ensuring accurate customer communication and satisfaction.