Faced with a ceaseless cycle of nurses taking turns on the same computer, equipment from hundreds of manufacturers scattered over numerous buildings, and IT on standby literally 24/7? ISO 27001-certified products from ALVAO can cope with demanding requirements for data security and the specific operational requirements of healthcare facilities.
ALVAO ITSM solutions will streamline IT, even in your hospital
Avoid medical technology downtime with Asset Management
Get clear records that sort your assets by floors, buildings and specific departments (acute nursing care, surgery...). If you should have an equipment malfunction in the operating room, Asset Management can immediately locate the failed equipment, find a replacement in stock and guide the technician to a solution.
ALVAO can pre-empt avoidable failures – it automatically notifies you of devices that need to be checked or something needs to be replaced, such as an expired license.
Risk analysis and monitoring systems in Asset Management will outline possible outages before they might occur – advising of all the risks and their possible solutions.
Service Desk will reduce IT service costs and speed-up end-user support
ALVAO Service Desk will streamline communication between solution requesters and solvers. All requests from the entire hospital and for its IT sections are available at one single point of contact.
Was the request made by the night shift, who are long gone home, yet you need to solve the problem immediately? Service Desk will fine-tune the processes and tailor them to your shifts. All tasks are recorded and traceable – the IT manager gets information that opens higher management’s eyes to the department’s workload.
The IT department gets breathing room to start working efficiently. The team is no longer jumping crazily from one thing to another, disturbed by constant phone calls from staff
