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IT Service Management begins by connecting the right tools
Because our products work best together - as ITSM - we develop them as a single solution.
With Asset Management, you get notified of a risk and its potential resolution
A clear database of all hardware and software – ALVAO software makes asset records more efficient and supports security inside and out.
Asset Management sets permissions and access rights to individual objects and their properties. Your colleagues get only the access to your assets that they need for their work, and will see only the data assigned to them in Asset Management.
The tool will help with risk analysis. For each of the assets you can record its value, vulnerability and other properties that you need to keep track of, in order to handle (not only) risk analysis as part of your cyber security.
Service Desk is the IT manager’s right-hand tool in the event of a cyber disaster
Have you been caught out by a security incident? Service Desk will guide you stepwise through relevant processes – so you react promptly and efficiently to the crisis, and can nip it in the bud.
All requests to the IT department go via a single point of contact. With each new staff arrival comes the need for loan entry passes, a computer, a phone and access to sensitive data, and with Service Desk the requests go directly to the IT staff tasked with approvals.
You can always trace back just who did what and when in security-related areas. Everything has a traceable audit trail, as is required these days, not just for security.
