Drill down into data visualizations to open information that stands out and gain a better understanding of what is going on in your IT.
By using clearly visualized data, management will gain a better understanding of IT performance. Reports from Power BI help you defend your IT budget and quickly identify project opportunities.
The powerful personalization capabilities of Power BI together with ALVAO ITSM solution allow you to create your own dashboards. Visualize any data drawn from the ITSM tool tailored to your needs.
Reports allow you to quickly detect where the security of IT infrastructure gets weakened and why.
Monitor service desk performance in the weekly report and manage IT backlogs and resources to defend your budget and projects based on hard data. Evaluate how well your team has met targeted goals for the past week.
Improve your support performance by using the First Response Time Report to monitor trends over time. Boost customer satisfaction and ensure your team is meeting expectations. When your team's efficiency and speed decline due to a shortage of staff, this report provides you insights into staffing needs and makes a case for hiring a new team member.
Efficiently control your company’s asset life cycle and expenses by easily monitoring the actual lifespan of the hardware. The report will give you a better understanding of the useful life of each asset and help you make informed decisions about its maintenance, repair, and replacement.
Ensure optimal hardware and software maintenance by staying up-to-date with all necessary renewals. Utilize the report to easily identify any needed hardware renewal, analyze their operating systems, and determine whether a new purchase or update is necessary. Don't let outdated hardware/software hold you back – stay current with our comprehensive compliance report and avoid downtime.
Get control over the most faulty objects and limit the vulnerability of your IT infrastructure. Easily analyze which assets cause the most frequent incidents to minimize disruptions to your IT infrastructure thanks to the deep synergy between Asset Management and Service Desk.
Have your data conveniently to hand with the advanced accessibility of Power BI through a variety of platforms, i.e. Android, iOS, and Microsoft platforms such as Teams.
Keep important metrics at your fingertips by tracking and analyzing data visualization within your open request directly in Service Desk.
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