- Flexibility of the solution and the scope for own enhancements, e.g.:
- Ability to parameterize the individual services
- Ability to add own customer fields to existing forms
- Ability to connect own programmed forms
- Stability of the solution – no more operational problems
- Joint product development on the basis of discussions at regular supplier seminars.
Because the response from users was very positive, the rollout was progressively extended to include on the Service Desk portal the services of the technical and operational department, such as technical equipment maintenance, relocation or repairs of medical equipment.
Benefit for the customer – quantified
“Thanks to the deployment of ALVAO Service Desk, the work of the IT department is more efficient, as managers have an overview of what their subordinates spend their time on, can identify the most time-consuming activities and so focus on their optimization,” says Tomáš Gregor, IT Services Manager at FNO. Staff appreciate the speed of request resolution, within the SLA agreed deadlines. Problem-solving is no longer ad hoc, and the provision of IT services is based on rules, which are followed.
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