No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request equipment. The ALVAO helpdesk system is simple to use and welcoming.
The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status.
Don’t waste time sorting requests. The system will ensure that each request is assigned to the right team.
Whom can I contact?
Is anyone dealing with my request?
When is it going to be done?
One point of contact
Know what’s going on
Agreed rules and quality of solutions
With ALVAO you have the entire service desk right there in Outlook. Deal with requests without ever leaving your favourite email client.
Complete request history is immediately to hand. During absences, standing-in for a colleague is easy, thanks to having complete information about the problem.
Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important.
Responsible IT operations require a number of administrative tasks that are important, but needlessly burden the team. In conventional operations you will find lots of forms, documents and bureaucratic procedures. Find out how to do it better.
The Service Desk gives you a clear understanding of how busy your team is, how much effort is spent on various tasks and what takes up the most resources.
The system supports comprehensive workflow and approvals processes. No one has to think about who is supposed to approve a given request, the request system follows procedures according to predefined logic.
You can structure all the forms to your needs. Select the items you want and specify their order of appearance. This will make it easier for you to work with form-based information.
We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.