We use cookies to improve your experience on our websites and for advertising. Privacy Statement.
Do users visit your department daily, with issues like a malfunctioning printer or PC? Is IT constantly interrupted and staff can’t focus on their duties, since they’re having to deal with technical problems?
So busy dealing with incidents you have no time for development projects? Do you want to move the activities of the entire IT department from ‘firefighting’ staff issues to being a fully-fledged partner of the entire Business?
How about users reporting an incident into Service Desk, which is then automatically categorized and assigned to the correct solvers – as well as starting up the administrative workflow management… That’s the way.
User requests in Service Desk are automatically assigned to their qualified solver. The requester can see who is working on their task, when it will be resolved, and what is going on. Clearly assigned tasks make each request resolution go faster and more transparently.
Requests are automatically sorted according to assigned priorities. Day-to-day tasks can be distinguished from the company’s strategic goals. The team have their work clearly laid out including how much time is available for each activity – so deadlines never get overlooked.
Service Desk gives you a clear idea of the team’s workload and the effort they devote to individual activities – every task and the time spent on it is recorded. You know what tasks soak up the most capacity, where it could be saved and who is doing what. Start managing your team more effectively.
The system is user-friendly. In addition to the IT department, we can also easily migrate across to it the HR, Administration or Building management departments’ agenda. The system ensures that each task is assigned to the right team and member, so you don’t waste time sifting through requests.
Have you implemented Microsoft 365 in your business but are missing a help-desk tool? Do you want to maximize the value of your investment 100%? Then ALVAO is the solution for you.
We develop our tools for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away.
ALVAO works directly through extensions to Microsoft products already used across your business: MS Outlook and MS Teams.
Browse tasks and assign tickets, stay on top of emails and create requests directly from them. With ALVAO you have the power of the entire Service Desk, directly from Outlook.
With the Teams integration, users raise requests directly from the application. The extension speeds up incident resolution, fine-tunes team collaboration, and streamlines communication across departments.
Team management and IT performance assessment reports help you defend your budget as well as motivate your team. With Power BI, you know how well you’re meeting goals, metrics, and KPIs.
We implement ALVAO solutions in companies of all sizes. We will apply the same care and professionalism when we deploy Service Desk in a single department or company-wide.
During the implementation, we will train future Service Desk users so they can control the tool without our help. But our cooperation goes on. We organize webinars, share know-how and technical support is here for you every working day.
Do you have an idea or comment about our product? Share it with us in the Service Desk user section. We keep all your suggestions in mind and improve the software based on them.
‘We invest a lot of effort in validation. Which is why we pay close attention to selecting only trusted suppliers backed by excellent references and years of experience."
“We quickly put ALVAO into operation. Everything went smoothly, thanks to how easily the system integrates into Exchange and Active Directory. For users, the tool is intuitive, so time is not lost with reading the manual.
At the same time, we can use more complex functions based on our needs. We do not want to bend our processes based on the tool. We will create an optimal process and the tool can adapt to the process."
"I very much appreciate the ease of delegating to another solver, which is not necessarily easy to do regarding documents.
Colleagues also appreciate the friendly user interface and simple reports, while the solvers welcome the option to work from mobile devices outside the Office."
“ICT staff have more capacity to deal with requests in a meaningful way. They aren’t jumping from one thing to another and getting distracted. All tasks are recorded, whether they are requests from users or within the IT team.”
You do not need a server room packed with high-tech equipment to run our products. The ALVAO solution works in concert with the TOP security solution Microsoft Azure – you can jump into our ecosystem at any time, but also jump out of it.
Service Desk will initiate the digitization of your business and protecting your organization. Every access request, every issue of an employee access card must be approved by ALVAO and everything has its audit trail.
Nobody has to scratch their head about who should approve a given request – Service Desk directs requests according to pre-defined rules.
Create custom request forms. Structure everything according to your own needs. Select the items and specify their display order.
Are you losing track of your company’s assets and where they are right now? In addition to Service Desk, we offer an Asset Management product – an ALVAO solution to keep track of all assets and software.
The tree-structured database in Asset Management is easy-to-follow, shows you exactly what is where, and speeds up your mandatory inventory-taking from weeks to days.
Responsible IT operations do require numerous administrative tasks that are important, but needlessly burden the team. Routine operation involves reams of forms, documents and bureaucratic procedures. We’ll help you get it done better.