No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk either through the self-service portal or directly via Teams or Outlook.
Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue.
Start Teams conversations from Service Desk or create tickets directly from a Teams chat. Access the whole Service Desk directly from Microsoft Teams.
The Service Desk gives you a clear understanding of how busy your team is, how much effort is spent on various tasks and what takes up the most resources.
Whom can I contact?
Is anyone dealing with my request?
When is it going to be done?
Single point of contact
Know what’s going on
Agreed rules and quality of solutions
We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.