No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk either through the self-service portal or directly via Teams or Outlook.
Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue.
Start Teams conversations from Service Desk or create tickets directly from a Teams chat. Access the whole Service Desk directly from Microsoft Teams.
The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status.
Don’t waste time sorting requests. The ticketing system will ensure that each request is assigned to the right team.
Complete request history is immediately to hand. During absences, standing-in for a colleague is easy, thanks to having complete information about the problem.
Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important.
The Service Desk gives you a clear understanding of how busy your team is, how much effort is spent on various tasks and what takes up the most resources.
The system supports comprehensive workflow and approvals processes. No one has to think about who is supposed to approve a given request, the ticketing system follows procedures according to predefined logic.
You can structure all the forms to your needs. Select the items you want and specify their order of appearance. This will make it easier for you to work with form-based information.
Check out our Service Desk product sheet.
Whom can I contact?
Is anyone dealing with my request?
When is it going to be done?
Single point of contact
Know what’s going on
Agreed rules and quality of solutions
We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.