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Full power of Service Desk directly 
in Microsoft Outlook and Teams

No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk  either through the self-service portal  or directly via Teams or Outlook.

No need to switch between apps thanks to
Outlook Add-in

Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue.

Learn more 

Get closer to your users with Teams Add-in

Start Teams conversations from Service Desk or create tickets directly from a Teams chat. Access the whole Service Desk directly from Microsoft Teams.

Learn more 

The requester always knows what is happening to their request

The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status.  

Requests quickly reach the right Resolver

Don’t waste time sorting requests. The ticketing system will ensure that each request is assigned to the right team. 

Complete history facilitates communication and ability to delegate

Complete request history is immediately to hand. During absences, standing-in for a colleague is easy, thanks to having complete information about the problem. 

Clear priorities ensure a timely response

Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important. 

Get a team workload overview with capacity management 

The Service Desk gives you a clear understanding of how busy your team is, how much effort is spent on various tasks and what takes up the most resources. 

Support for advanced workflows and approvals

The system supports comprehensive workflow and approvals processes. No one has to think about who is supposed to approve a given request, the ticketing system follows procedures according to predefined logic. 

Broad options for custom forms in a user-friendly editor

You can structure all the forms to your needs. Select the items you want and specify their order of appearance. This will make it easier for you to work with form-based information. 

Do you want to know more about ALVAO Service Desk?

Check out our Service Desk product sheet.


Service Desk deployment

Whom can I contact? 

Is anyone dealing with my request? 

When is it going to be done? 

Service Desk deployment

Single point of contact

Know what’s going on 

Agreed rules and quality of solutions 

Care to know how ALVAO will help you improve the operation of your department? Contact us.

We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant. 

ALVAO Service Desk is a leader in Europe Service Desk on G2