Hornbill Alternative: Why ALVAO Might Be a Better Fit

1. ALVAO: The Microsoft 365 synergy

ALVAO seamlessly integrates with Microsoft 365, offering not just the familiar look and feel but also deep connections to Microsoft applications. Newcomers to ALVAO Service Desk and Asset Management can use the tool right in without major struggles. Hornbill has its own unique interface design, but for those looking for a solution closely aligned with Microsoft tools, ALVAO offers a seamless and intuitive alternative

ALVAO integrates naturally with widely used platforms like SharePoint, Teams, Outlook, Power BI, and Azure Directory running on the most secure cloud – Microsoft Azure.

No interruptions or manual work needed - just smooth sailing for users and IT support. Hornbill does offer integrations, including Microsoft ones, but it lacks that deep synergy.

More about ALVAO integrations

"We launched ALVAO recently and I have received tons of good feedback from users who are now able to manage the complete ticket creation process from start to finish without leaving Teams."

— Mark Challis, IT Operations and Security Manager, EIP

2. Hornbill: Easy tool, baffling UI

Hornbill may seem basic, but its setup complexity surprises. In contrast, ALVAO gets up and running in just a few days with basic implementation and requirements. Designed with the user in mind and inspired by Microsoft’s UI, ALVAO offers an easy-to-navigate enterprise service management solution at a friendly price.

 Great ticket management software

"ALVAO is very easy to use service desk that has all the features we need for incident, problem and service management. Creating customer workflows and forms is very straightforward compare to our previous solution. Also the integration to Teams, Zabbix and Azure DevOps is something what we use daily and save us tone of time. The support team is one the best what I can meet so far. Keep it up!" 
Read more on G2 >

 –⁠⁠⁠⁠⁠⁠  Jan,  programmer, financial controller, economy 

3. Elastic Hornbill pricing causes additional costs

Hornbill offers an elastic pricing model, which can provide flexibility, but depending on your needs, additional costs may arise for certain services and features that are included in ALVAO’s core offering. Licensing structures differ, and while Hornbill’s model may suit some organizations.

ALVAO provides transparent pricing. Different editions offer precisely what you need, and you can mix and match functions according to your requirements.

ALVAO offers licensing flexibility - everyone can be both a user and agent. Additionally, ALVAO’s core offering covers all the essentials, so no surprise bills. And let’s talk implementation: Hornbill’s costs can skyrocket, while ALVAO throws in a free Free Managed Deployment. We’re not here to break your budget; we’re here to get you running smoothly.

More about ALVAO plans and pricing

4. Hornbill's reporting vs. ALVAO Power BI

Hornbill’s reporting may feel less intuitive to some users. ALVAO, on the other hand, offers seamless Power BI integration with ready-to-use reports and templates that connect Service Desk and Asset Management. It’s like having IT superpowers—control over services and ops performance. Hornbill’s complex reporting can be difficult without having full control of the SQL query. While APIs provide an alternative, they require technical expertise.

 More about Power BI reports

"I really liked that on the Power BI dashboard there's a tab for recent searches. I was able to take what people are searching for and build knowledge articles around it. That was fantastic."

— Josh Higaki, System Analyst, Ripple Junction

Bonus Reason: ITSM and ITAM harmonised in one tool

ALVAO ITSM waltzes with efficient asset management. Hardware and software discovery? Check. License management? Got it. CMDB needs? Covered. All harmoniously integrated into a single interface alongside service and ticket management software. It’s like having a symphony of IT management in one place.

More about ITAM&ITSM

"Main point of pleasure - ALVAO does all the things that we talked about saying it will do. That's not always true with other platforms."

— Josh Higaki, System Analyst, Ripple Junction

What customers say about ALVAO

ALVAO is a trusted choice for leading companies like Erste, Siemens, Panasonic, Skoda, Notino, DPD, and many more. This strong customer base speaks volumes about its effectiveness and user satisfaction.

More about our customers

"I wouldn't call it a ticket system I would call it easily customizable tool to help you communicate with all departments in the company.“

— Kellan Lawing, IT Manager, Northeast Kind

Conclusion

While Hornbill offers a solid ITSM platform, ALVAO presents a compelling alternative with its exceptional Microsoft integration, native IT asset management, flexible pricing, and advanced AI functionalities.

If you're seeking a solution that seamlessly integrates into your existing Microsoft environment and provides a cost-effective, comprehensive ITSM experience, ALVAO is definitely worth considering.