1. ALVAO: The Microsoft 365 synergy
ALVAO seamlessly integrates with Microsoft 365, offering not just the familiar look and feel but also deep connections to Microsoft applications. Newcomers to ALVAO Service Desk and Asset Management can use the tool right in without major struggles. Meanwhile, Hornbill’s interface feels a tad old-fashioned and clunky, despite their improvements.
ALVAO integrates naturally with widely used platforms like SharePoint, Teams, Outlook, Power BI, and Azure Directory running on the most secure cloud – Microsoft Azure.
No interruptions or manual work needed—just smooth sailing for users and IT support. Hornbill does offer integrations, including Microsoft ones, but it lacks that deep synergy. More about ALVAO integrations
"We launched ALVAO recently and I have received tons of good feedback from users who are now able to manage the complete ticket creation process from start to finish without leaving Teams."
— Mark Challis, IT Operations and Security Manager, EIP
2. Hornbill: Easy tool, baffling UI
Hornbill may seem basic, but its setup complexity surprises. In contrast, ALVAO gets up and running in just a few days with basic implementation and requirements. Designed with the user in mind and inspired by Microsoft’s UI, ALVAO offers an easy-to-navigate enterprise service management solution at a friendly price.
Great ticket management software
ALVAO is very easy to use service desk that has all the features we need for incident, problem and service management. Creating customer workflows and forms is very straightforward compare to our previous solution. Also the integration to Teams, Zabbix and Azure DevOps is something what we use daily and save us tone of time. The support team is one the best what I can meet so far. Keep it up! Read more on G2.
– Jan, programmer, financial controller, economy
3. Elastic Hornbill pricing causes additional costs
While Hornbill boasts elastic pricing, there might be further costs. You pay extra for services and features that should be in every ITSM tool. Furthermore, upgrades and tech support takes up more and more costs.
ALVAO, on the other hand, keeps it real. Different editions offer precisely what you need, and you can mix and match functions according to your requirements.
Plus, everyone can be both a user and agent. That’s enterprise service management done right. ALVAO’s core offering covers all the essentials, so no surprise bills. And let’s talk implementation: Hornbill’s costs can skyrocket, while ALVAO throws in a free MD. We’re not here to break your budget; we’re here to get you running smoothly.
More ALVAO plans and pricing