Managing complex workflows such as employee onboarding or security audits is exhausting. There are so many dependencies and so many people involved. Let the Service Desk handle this work for you. Forward the ticket to the team members, create follow-up tasks, or split the ticket into sub-tasks.
All this is done automatically based on the ticket status changes. Tasks involving multiple departments will be resolved faster and always according to established workflows.
Customizing workflows does not require hours of coding. Easily configure the processes and quickly eliminate bottlenecks.
The feature changes your daily work in the following ways:
Faster request resolution
No-code workflow management
Accelerating collaboration between teams
Increase productivity by eliminating human error and redundant communication
Consider the onboarding process, the HR department first creates a request automatically forwarded to management and finance. But let’s say there is another step involved. Some of the accesses need to be approved first. The sub ticket will only get created once the access is approved.
The fact that no coding is involved means that you will go smoothly through upgrades to a new version. No need to pay for external consultancies or internal coding.