The API performs operations such as reading, adding, editing, or deleting data from Service Desk. This makes it easy to integrate ALVAO Service Desk into ERP, ID manager, IT infrastructure monitoring, other service desks, and virtually any other application
Consider a situation when your supplier uses a different service desk; the API enables you to communicate quickly and easily while you keep all communication in one place. Another possible use of the API is when an incident occurs, and an IT infrastructure management tool automatically creates a request to report the incident in Service Desk. However, you can use it anywhere you need direct communication between one or more applications and Service Desk.
Utilizing and sharing data about your assets from Asset Management has never been so easy. This allows you to:
The feature uses REST architecture, popular for its scalability, simplicity, and support for a wide range of formats, offering high flexibility for your ideas.
The API offers a wide range of operations depending on whether the API is used for Service Desk or Asset Management. To learn more about the interface specifications, visit app.swaggerhub.com.
Azure Active Directory login and authentication offers a high level of security for your data and accounts.
The combination of Enterprise API and Custom Apps allows you to completely customize the out-of-the-box solution to your specific needs. Code custom functions for Service Desk or Asset Management from templates, automate manual work, or trigger specific actions in different applications.