A self-service portal is an employee portal where the employee can report any issue or raise a ticket from the service catalog in Service Desk. The employee has no difficulty finding out whom to contact when they need help. A self-service portal has also other functions that go beyond the regular home page for staff:
With combination of Service Desk and Asset Management as one IT Service Management tool, employees can use the portal to request new hardware, such as laptops, monitors, or accessories. The portal streamlines the approval process and tracks the status of the ticket.