Automate routine processes and avoid unnecessary manual work. All user requests from a huge number of office workers directed to a single point of contact. Comprehensive data about not just the IT assets in your company, to make your work easier, speed up your annual inventory-taking and strengthen internal security.
IT Service Management begins with connecting the right tools
We develop our products as an integrated solution because they work best together – as ITSM.
In Asset Management, you can clearly record tangible and intangible assets
Asset Management will reduce the administrative burden and make the handover of assets more transparent. Employees will be able to confirm the handover of the new equipment from anywhere – even via their phone. You can always check which assets are in their care and the parameters of the equipment entrusted.
With clear records, you know where assets are located and what is happening to them – you reduce asset management costs and can plan IT investments based on hard data.
During implementation, we will migrate your data from a manual system or Excel spreadsheets to a new register in Asset Management. We will clean all your data, getting rid of anything superfluous, so you’ll be working with only the relevant information.
Service Desk speeds up the resolution of user requests and prevents incidents
Every hour counts. Especially when a computer is down and staff cannot work, or even worse, when the banking system fails and a disaster is looming.
Service Desk will perform the critical steps needed to cope with an outage and speed up the resolution of user requests themselves – even users with zero experience will not get lost in our Service Desk. We’ve developed the ALVAO solution with an eye on user-friendliness – anyone can handle it, via smartphone or computer.
Users can see where their request is at – making your IT function more transparent, and internally clear about what needs doing; you can prioritize, as well as having more time for strategic projects.
