Integrate ALVAO with Microsoft for seamless synergy. Our expertise in crafting Service Desk and Asset Management solutions for Microsoft ensures smooth synchronization with M365 package, enhancing
user-friendliness to its fullest.
You can create, assign or resolve tickets directly via e-mail, without the annoyance of having to click between applications. Integrate Service Desk within the work environment where you and other users spend most of your time.
Integration ensures no ticket slips through the cracks, even if it's mentioned casually. Plus, with ALVAO Bot on Teams, assistance is just a message away, 24/7.
Use your everyday companion to work with tickets and make it easier to find, manage and resolve them. All from the convenience of the Teams and Copilot interface.
You can create a file and save to the folder of your choice directly from the issue ticket. You can also attach existing folders and their contents to requests. And if you have a SharePoint knowledge base, you can import it directly into ALVAO.
It works, whether you have a mobile phone or an open laptop in your hand, using Outlook or another email client. With Microsoft Exchange integration, you automatically connect to emails, calendar, events, and booking resources from any device.
In Service Desk, you can create a list of tasks and activities that need to be solved as part of the ticket. Microsoft To Do will automatically notify you when these tasks are fulfilled. Integration thus ensures that no task is overlooked.
Integrations simplifies work for dozens of our clients. Book a free appointment.
ALVAO, being a SaaS solution, relies on one of the most secure cloud platforms in the world – Microsoft Azure. We’ll take care of the operation, maintenance and transition to the new version of ALVAO so you’ll gain the most comfort and flexibility.
Synchronize user accounts, groups, portraits, and properties to ALVAO and easily manage permissions and group memberships with Entra ID. Microsoft Single Sign-On will allow users convenient access to ALVAO, as well as enable IT to manage application access from one location.
Enrich ALVAO data with SCCM records. Get more detailed insight into devices, software, and cloud resources.
Service Desk connected to Azure DevOps connects the IT team with Development. Customer requests, issues or feedback from colleagues reach developers via tickets, which are automatically transferred to the Azure DevOps environment.
Leave routine and repetitive tasks to Power Automate. With our integration, you can forget about those tasks that needlessly drain time and money.
A change made in Asset Management is immediately reflected in Microsoft Intune. ALVAO synchronizes data between the systems automatically – without your intervention.
ALVAO holds a treasure trove of IT metrics and data, from department workload to KPI fulfillment and team performance. Easily visualize this information – integrate ALVAO with Power BI and showcase user-friendly reports to management
Build your apps in PowerApps with ALVAO in mind and get the most out of both tools with seamless workflows across your organisation and beyond. Simply drag and drop.
Integrate ALVAO workflows seamlessly with various apps, data, services, and systems across multiple environments (cloud, on-premises, hybrid) without the need for coding.
Book a free appointment with our consultants.
Do you use different programs across your organization? Connect their data to ALVAO. Automatic synchronization saves you time and simplifies use.
Optimize the management and resolution of requests with the AI Request Assistant. Integration into Service Desk offers solvers and users specific suggestions and recommendations on how to solve the problem and provides solvers with a summary of information about the ticket.
Connect JIRA to ALVAO. Requirements, solution statuses and anything else are automatically transferred from one system to the other.
Email messages sent from the SAP system turn into automatically created requests in Service Desk.
Import asset data from the Helios system into ALVAO Asset Management.
Synchronizing data between ALVAO and Dynamics enables various teams using different systems to collaborate with up-to-date information.
Service Desk connected to BMC Remedy will ensure the integration of ITIL processes – Incident Management, Change Management and Problem Management – within your organization.
Prevent service outages and unexpected events in your infrastructure with automatic event reporting from Nagios to ALVAO. In addition, the data can also be used to load device parameters into Asset Management
Connect with a user and their device from a ticket or asset management item in a snap. This will help resolve issues and make necessary changes to the device faster.
ALVAO automatically creates tickets from Zabbix alerts in case of failure or inconsistent behavior of various IT components, including servers, virtual machines, etc.
Asset inventory is simplified by the OrcaScan mobile application connected to ALVAO Asset Management.
If you're interested in learning how you can integrate ALVAO into your system and how we can assist in automating your processes, don't hesitate to schedule a free consultation with us.