Connect ALVAO to Microsoft 365 tools

Integrate ALVAO with Microsoft for seamless synergy. Our expertise in crafting Service Desk and Asset Management solutions for Microsoft ensures smooth synchronization with M365 package, enhancing
user-friendliness to its fullest.

Control Service Desk from Outlook

You can create, assign or resolve tickets directly via e-mail, without the annoyance of having to click between applications. Integrate Service Desk within the work environment where you and other users spend most of your time.

Resolve tickets in Teams and boost self-service

 Integration ensures no ticket slips through the cracks, even if it's mentioned casually. Plus, with ALVAO Bot on Teams, assistance is just a message away, 24/7.

Power your ticket management with Copilot

Use your everyday companion to work with tickets and make it easier to find, manage and resolve them. All from the convenience of the Teams and Copilot interface.

More about Copilot integration

Access SharePoint docs right in ALVAO

Share important documents on SharePoint directly in ALVAO. Whether it is knowledge-based articles or sharing documents directly in the ticket communication.  

Resource or event reservation unified with Microsoft Exchange

It works, whether you have a mobile phone or an open laptop in your hand, using Outlook or another email client. With Microsoft Exchange integration, you automatically connect to emails, calendar, events, and booking resources from any device.

Tasks in ALVAO are automatically copied to Microsoft To Do

In Service Desk, you can create a list of tasks and activities that need to be solved as part of the ticket. Microsoft To Do will automatically notify you when these tasks are fulfilled. Integration thus ensures that no task is overlooked.

Explore more integrations for the Microsoft ecosystem

Integrations simplifies work for dozens of our clients. Book a free appointment.

We run ALVAO on Microsoft Azure

ALVAO, being a SaaS solution, relies on one of the most secure cloud platforms in the world – Microsoft Azure. We’ll take care of the operation, maintenance and transition to the new version of ALVAO so you’ll gain the most comfort and flexibility.

Synchronize accounts from Entra ID to ALVAO

Synchronize user accounts, groups, portraits, and properties to ALVAO and easily manage permissions and group memberships with Entra ID. Microsoft Single Sign-On will allow users convenient access to ALVAO, as well as enable IT to manage application access from one location.

Data from Configuration Management will complement records from ALVAO

Enrich ALVAO data with SCCM records. Get more detailed insight into devices, software, and cloud resources.

Connect IT support with Azure DevOps

Service Desk connected to Azure DevOps connects the IT team with Development. Customer requests, issues or feedback from colleagues reach developers via tickets, which are automatically transferred to the Azure DevOps environment.

Automate every task with Power Automate

Leave routine and repetitive tasks to Power Automate. With the ALVAO integration, you can forget about manul tasks that needlessly drain time and money.

ALVAO-registered hardware auto-syncs with MS Intune

A change made in Asset Management is immediately reflected in Microsoft Intune. ALVAO synchronizes data between the systems automatically – without your intervention.

Visualize data from ALVAO in Power BI

ALVAO holds a treasure trove of IT metrics and data, from department workload to KPI fulfillment and team performance. Easily visualize this information – integrate ALVAO with Power BI and showcase user-friendly reports to management

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Optimizes your service delivery with Power Apps and ALVAO

Build your apps in PowerApps with ALVAO in mind and get the most out of both tools with seamless workflows across your organisation and beyond. Simply drag and drop.

Automate processes across your technology stack with Azure Logic Apps

Integrate ALVAO workflows seamlessly with various apps, data, services, and systems across multiple environments (cloud, on-premises, hybrid) without the need for coding.  

Simplify your work and integrate ALVAO into your systems

  • Having trouble finding a ready-made integration solution for your system?
  • Do you have any still-unanswered questions?
  • Would you like to try out these integrations yourself?

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Pre-built ALVAO integration into your systems

Do you use different programs across your organization? Connect their data to ALVAO. Automatic synchronization saves you time and simplifies use.

Efficient service management powered by Azure OpenAI

The AI assistant, powered by Azure OpenAI, can automatically analyse tickets, identify the root cause of the problem and suggest a possible solution. For recurring incidents, it can also creates an article to knowledge base. 

Seamless Dev and IT Ops collaboration with Jira connector

Connect ALVAO with Jira and make it easy for development, operations, and IT teams by linkincg tickets, prioritizing requests, and streamlining communication for a unified experience.

More about Jira Integration >


Messages from SAP are automatically written to ALVAO

Email messages sent from the SAP system turn into automatically created requests in Service Desk.

Synchronize asset data to Freshservice

Use asset data from ALVAO Asset Management to access comprehensive asset overviews and operational history, and leverage the Freshservice ticketing system to resolve issues quickly.

More about Freshservice Integration >

Turn Lansweeper data into tickets for faster resolution

Get real-time notifications about the technical status of network elements from Lansweeper directly to the ALVAO Service Desk. This helps you to fix issues before they escalate into major incidents.

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Assets from Helios are automatically imported into Asset Management

Import asset data from the Helios system into ALVAO Asset Management.

Effortless collaboration with ALVAO-Dynamics data Synchronization

Synchronizing data between ALVAO and Dynamics enables various teams using different systems to collaborate with up-to-date information.

BMC Remedy integrated with ALVAO simplifies the implementation of ITIL processes

Service Desk connected to BMC Remedy will ensure the integration of ITIL processes – Incident Management, Change Management and Problem Management – within your organization.

Synchronise assets and manage alerts

Prevent service outages and unexpected events in your infrastructure with automatic event reporting from Nagios to ALVAO. In addition, the data can also be used to load device parameters into Asset Management

Remote device support with TeamViewer

Connect with a user and their device from a ticket or asset management item in a snap. This will help resolve issues and make necessary changes to the device faster.

OrcaScan connected to ALVAO speeds up annual inventory

Asset inventory is simplified by the OrcaScan mobile application connected to ALVAO Asset Management.

Managing alerts from Zabbix in ALVAO

ALVAO automatically creates tickets from Zabbix alerts in case of failure or inconsistent behavior of various IT components, including servers, virtual machines, etc.

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Visual your data in Grafana

Track the KPIs and metrics that drive your business in personalized Grafa reports, powered by ALVAO data.

Manage assets from Jamf within ALVAO

Sync asset records from Jamf to ALVAO automatically, including key technical data and changes for effective lifecycle management. 

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Automatic device warranty discovery

Track warranty of your DELL Devices in ALVAO Asset Management just using serial number to reduce risk of missed deadlines.

Illustrating ALVAO Integration with Easy Redmine, CA SDM, OTRS, and iTop Technologies

Discover a wide range of fully configurable and ready-to-use integrations with ALVAO

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Free consultation

If you're interested in learning how you can integrate ALVAO into your system and how we can assist in automating your processes, don't hesitate to schedule a free consultation with us.