We use cookies to improve your experience on our websites and for advertising. Privacy Statement.

Who is this statement intended for?

This statement covers the processing of personal data we may collect when you:

  • use our services and products, specifically:
    • ALVAO Service Desk
    • ALVAO Asset Management
  • visit our websites,
  • visit our offices,
  • receive information from us,
  • take up the option to register for or attend our events and webinars.

1. Administration of your data

ALVAO s.r.o., a limited liability company with its seat at Hlohová 1455/10, 591 01 Žďár nad Sázavou, Reg. No.: 25561561, Tax ID No.: CZ25561561, registered in the Commercial Register at the Regional Court in Brno, Section C, File 33290 (hereinafter “Alvao”) as an administrator hereby informs you in accordance with the GDPR about the processing of your personal data and about your rights.


2. What are your rights?

We process your data transparently, correctly, in accordance with GDPR and applicable legislation. You have the right to access your data and the right to correct the data. Whenever your data is processed based on your consent, you are authorized to revoke such consent at any time. If you wish to revoke your consent with processing and if there is no other legal reason for processing of your personal data or if you express disagreement with sending of commercial disclosures, then you have the right to deletion of your data or limitation of data processing.

In the case of a requirement for exercising of rights or information regarding personal data, please send an e-mail to gdpr@alvao.com or in writing to the address specified in the contacts section. The legitimacy of any request will be evaluated within 1 month of its receipt. You can submit your request in written or electronic form or in person. For processing your request, it is essential to perform verification of your identity. Always specify up to date contact information to facilitate the handling of your request.

3. Purposes of personal data processing

We will process your personal data in the extent necessary for the following purposes:

  • Fulfillment of requirements stemming from applicable legislation
  • Fulfillment of requirements stemming from contracts
  • Fulfillment of requirements stemming from the terms and conditions for used services
  • Maintaining of contact information for representatives of customers and business partners
  • Sending of commercial disclosures with an offer of products and services
  • Holding of conferences, workshops and training, which includes invitations and arrangement of accommodation
  • A personalized approach to our Internet services
  • Ensuring the protection of our rights and legitimate interests


In accordance with Act No. 480/2004 Coll., on certain services of the information society, Alvao will use your contact details for the purpose of sending commercial disclosures and newsletters, until you express disagreement with such use.

4. Your details that we process

4.1. Identification details

We process personal data in the following scope: full name, title, business name, work position in the company.


4.2. Contact details

We process personal data in the following scope: e-mail address, phone numbers, business address(es) and contact address(es).


4.3. Details regarding use of Internet services

Records of the use of our Internet services, IP address of the device and cookies as identifiers.

5. Personal data processors

Your personal data may be processed for Alvao only by processors based on a personal data processing agreement.

Processors of your personal data in third countries may be providers of mailing services, servers hosting data as well as file and analytical tools.

6. Duration of personal data processing

Your personal data is stored with us for the duration of the contract entered into between the company you represent and Alvao or for the duration of your registration for use of Alvao services.

After the contractual relationship between the company you represent and us or after the end of your registration for use of our services, we will continue to process your personal data only for the purposes and for the periods of time for which we are required to archive such data in order to comply with applicable legislation.

If you have granted consent for processing of personal data for the purposes of sending of commercial offers, then the period of time during which your data will be processed shall last 5 years from when you grant consent.

As soon as the period for archiving of your personal data ends or the period during which we are required by law to archive your personal data ends, your personal data will be deleted from our databases and systems.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Learn more

Our use of cookies and similar technologies

Alvao uses cookies and similar technologies for several purposes, depending on the context or product, including:

  • Storing your preferences and settings. We use cookies to store your preferences and settings on your device, and to enhance your experiences. Saving your preferences with cookies, such as your preferred language, prevents you from having to set your preferences repeatedly. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device. Similarly, in scenarios where we obtain your consent to place cookies on your device, we store your choice in a cookie.
  • Security. We use cookies to process information that helps us secure our products, as well as detect fraud and abuse.
  • Storing information you provide to a website. We use cookies to remember information you shared.
  • Social media. Some of our websites include social media cookies, including those that enable users who are signed in to the social media service to share content via that service.
  • Feedback. Alvao uses cookies to enable you to provide feedback on a website.
  • Showing advertising. Alvao uses cookies to record how many visitors have clicked on an advertisement and to record which advertisements you have seen, for example, so you don’t see the same one repeatedly.
  • Analytics. We use first- and third-party cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products.
  • Performance. Alvao uses cookies to understand and improve how our products perform. For example, we use cookies to gather data that helps with load balancing; this helps ensure that our websites remain up and running.


Our use of web beacons and analytics services

Some Alvao webpages contain electronic tags known as web beacons that we use to help deliver cookies on our websites, count users who have visited those websites, and deliver co-branded products. We also include web beacons or similar technologies in our electronic communications to determine whether you open and act on them.

Finally, Microsoft products often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites, or other products. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address You can opt out of data collection or use by some of these analytics providers by visiting any of the following sites: Google Analytics (requires you to install a browser add-on).

Manage cookie preferences

Most Alvao websites use cookies. Cookies are small text files placed on your device to store data so web servers can use it later. Alvao, eventually third-party use cookies to remember your preferences and settings, help you sign in, show you personalized ads, and analyze how well our websites are working. For more info, see the Cookies and similar technologies section of the Privacy Statement.

We use functional cookies to perform essential website functions. For example, they're used to log you in, save your language preferences, improve performance, route traffic between web servers, detect the size of your screen, determine page load times, improve user experience, and for audience measurement. These cookies are necessary for our websites to work.

We allow third parties to use analytics cookies to understand how you use our websites so we can make them better and the third parties can develop and improve their products, which they may use on websites that are not owned or operated by Alvao. For example, they're used to gather information about the pages you visit and how many clicks you need to accomplish a task. We use some analytics cookies for advertising.

We and third parties use social media cookies to show you ads and content based on your social media profiles and activity on our websites. We and third parties use advertising cookies to show you new ads by recording which ads you've already seen. They're also used to show you ads that are more relevant to youbased on your social media interests and website browsing history.