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Contact for IT security and data protection

In regards to GDPR and Data Protection, please contact gdpr@alvao.com.

In regards to IT security, please contact infosec@alvao.com.

Privacy statement and GDPR

ALVAO s.r.o. is committed to protecting confidential information, business secrets and personal data. Protecting the information of our customers, suppliers, employees or jobseekers is included in our contracts or is enforced by the laws and/or regulations of the Czech Republic and the EU.  We refer to all such data as protected information. Every one of our staff is therefore obligated to protect this information and to do everything possible to prevent any of it leaking out. The Company’s management undertakes that the Company will comply with ČSN ISO/IEC 27001:2014 accordingly to meet the goals of your organization, the risk level and asset importance:

  • set information security objectives
  • meet applicable information security requirements
  • continuously improve the information security management system


Who is this statement intended for?

This statement covers the processing of personal data we may collect when you:

  • use our services and products, specifically:
    • ALVAO Service Desk
    • ALVAO Asset Management
  • visit our websites,
  • visit our offices,
  • receive information from us,
  • take up the option to register for or attend our events and webinars.

Administration of your data

ALVAO s.r.o., a limited liability company with its seat at Hlohová 1455/10, 591 01 Žďár nad Sázavou, Reg. No.: 25561561, Tax ID No.: CZ25561561, registered in the Commercial Register at the Regional Court in Brno, Section C, File 33290 (hereinafter “Alvao”) as an administrator hereby informs you in accordance with the GDPR about the processing of your personal data and about your rights.


What are your rights?

We process your data transparently, correctly, in accordance with GDPR and applicable legislation. You have the right to access your data and the right to correct the data. Whenever your data is processed based on your consent, you are authorized to revoke such consent at any time. If you wish to revoke your consent with processing and if there is no other legal reason for processing of your personal data or if you express disagreement with sending of commercial disclosures, then you have the right to deletion of your data or limitation of data processing.

In the case of a requirement for exercising of rights or information regarding personal data, please send an e-mail to gdpr@alvao.com or in writing to the address specified in the contacts section. The legitimacy of any request will be evaluated within 1 month of its receipt. You can submit your request in written or electronic form or in person. For processing your request, it is essential to perform verification of your identity. Always specify up-to-date contact information to facilitate the handling of your request.


Purposes of personal data processing

  • We will process your personal data in the extent necessary for the following purposes:
  • Fulfillment of requirements stemming from applicable legislation
  • Fulfillment of requirements stemming from contracts
  • Fulfillment of requirements stemming from the terms and conditions for used services
  • Maintaining of contact information for representatives of customers and business partners
  • Sending of commercial disclosures with an offer of products and services
  • Holding of conferences, workshops and training, which includes invitations and arrangement of accommodation
  • A personalized approach to our Internet services
  • Ensuring the protection of our rights and legitimate interests

In accordance with Act No. 480/2004 Coll., on certain services of the information society, Alvao will use your contact details for the purpose of sending commercial disclosures and newsletters, until you express disagreement with such use.


Your details that we process

  • Identification details. We process personal data in the following scope: full name, title, business name, work position in the company.
  • Contact details. We process personal data in the following scope: e-mail address, phone numbers, business address(es) and contact address(es).
  • Details regarding use of Internet services. Records of the use of our Internet services, IP address of the device and cookies as identifiers.


Personal data processors

Your personal data may be processed for Alvao only by processors based on a personal data processing agreement.

Processors of your personal data in third countries may be providers of mailing services, servers hosting data as well as file and analytical tools.


Duration of personal data processing

Your personal data is stored with us for the duration of the contract entered into between the company you represent and Alvao or for the duration of your registration for use of Alvao services.

After the contractual relationship between the company you represent and us or after the end of your registration for use of our services, we will continue to process your personal data only for the purposes and for the periods of time for which we are required to archive such data in order to comply with applicable legislation.

If you have granted consent for processing of personal data for the purposes of sending of commercial offers, then the period of time during which your data will be processed shall last 5 years from when you grant consent.

As soon as the period for archiving of your personal data ends or the period during which we are required by law to archive your personal data ends, your personal data will be deleted from our databases and systems.


Data Residency (SaaS)

Our team is committed to the maximum security and protection of your data. If you run ALVAO as SaaS, your data will be stored in the Microsoft Azure cloud with a choice of three data residency - US, UK and EU. This option allows you to meet your specific data storage and processing requirements in accordance with your security policy and data protection regulations (GDPR).

Compliance

ALVAO s.r.o. is committed to protecting confidential information, business secrets, and personal data. Protecting the information of our customers, suppliers, employees, or jobseekers is included in our contracts or is enforced by the laws and/or regulations of the Czech Republic and the EU.  We refer to all such data as a protected information. Every one of our staff is therefore obligated to protect this information and to do everything possible to prevent any of it from leaking out. The Company’s management undertakes that the Company will comply with ČSN ISO/IEC 27001:2014 accordingly to meet the goals of your organization, the risk level, and asset importance:

  • set information security objectives
  • meet applicable information security requirements
  • continuously improve the information security management system


Our certifications

  • ISO 27001
  • ISO 27017
  • ISO 27018

Data residency 

For ALVAO as a SaaS, we allow you to choose to store your data in one of three Microsoft Azure cloud data centers based on your preferred location - US, UK and EU. This choice allows you to meet your specific data storage needs and requirements in accordance with your security and privacy policies.

Whistleblowing

The company ALVAO s.r.o., with registered office Hlohová 1455/10, Žďár nad Sázavou 5, 591 01 Žďár nad Sázavou, ID number: 255 61 561, registered in the commercial register maintained by the Regional Court in Brno under sp. C 33290 (hereinafter referred to as "ALVAO") with effect from 20/09/2022 adopted the Whistleblowing Protection Directive, updated with effect from 01/09/2023.

The directive has been adopted in accordance with Act No. 171/2023 Coll., on the protection of whistleblowers (hereinafter "Whistleblower Act"). Although the implementation of an internal reporting system is voluntary for ALVAO, ALVAO has decided to implement the system in order to ensure a healthy work environment and workplace relations.

In accordance with the provisions of § 9 letter b) Whistleblower Act hereby ALVAO provides you with the following information:

Am I a person who can make a notification?

You may make a notification if you are in the position of:

  1. dependent work in a basic employment relationship,
  2. voluntary activity, or
  3. professional experience or internship.

ALVAO excludes receiving notifications from persons who do not perform work or other similar activities for ALVAO according to § 2 paragraph 3 letter a), b), h) or i).

Whom can I contact with my notification?

You can direct your notifications to the so-called Competent Person, which is:

How can I submit a notification?

You can submit a notification to the Competent Person in writing to his/her e-mail address, verbally via telephone contact, or at your request in person.

You also have the option of contacting the Ministry of Justice instead of the Competent Person, either in writing or verbally at the address provided for filing notifications, or by using the online form available here: Notifier - Ministry of Justice (justice.cz).

Can I file a report anonymously?

You can also submit a notification anonymously. If you decide to submit a notification anonymously, you can contact the person in charge in writing at his/her e-mail address or verbally by telephone.

Modern Slavery Statement

ALVAO has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. The Board of Directors and All employees are reminded annual of their obligations to this policy with training provided as required To ensure all those in our supply chain and contractors comply with our values we have in place a supply chain compliance programme. All suppliers when reviewed (Either annually\new contract or prospective stage) are engaged to ensure that they to achieve the same ethical standards as ourselves.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.


Our use of cookies and similar technologies

Alvao uses cookies and similar technologies for several purposes, depending on the context or product, including:

  • Storing your preferences and settings. We use cookies to store your preferences and settings on your device, and to enhance your experiences. Saving your preferences with cookies, such as your preferred language, prevents you from having to set your preferences repeatedly. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device. Similarly, in scenarios where we obtain your consent to place cookies on your device, we store your choice in a cookie.
  • Security. We use cookies to process information that helps us secure our products, as well as detect fraud and abuse.
  • Storing information you provide to a website. We use cookies to remember information you shared.
  • Social media. Some of our websites include social media cookies, including those that enable users who are signed in to the social media service to share content via that service.
  • Feedback. Alvao uses cookies to enable you to provide feedback on a website.
  • Showing advertising. Alvao uses cookies to record how many visitors have clicked on an advertisement and to record which advertisements you have seen, for example, so you don’t see the same one repeatedly.
  • Analytics. We use first- and third-party cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products.
  • Performance. Alvao uses cookies to understand and improve how our products perform. For example, we use cookies to gather data that helps with load balancing; this helps ensure that our websites remain up and running.


Our use of web beacons and analytics services

Some Alvao webpages contain electronic tags known as web beacons that we use to help deliver cookies on our websites, count users who have visited those websites, and deliver co-branded products. We also include web beacons or similar technologies in our electronic communications to determine whether you open and act on them.

Finally, Microsoft products often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites, or other products. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address You can opt out of data collection or use by some of these analytics providers by visiting any of the following sites: Google Analytics (requires you to install a browser add-on).

Manage cookie preferences

Most Alvao websites use cookies. Cookies are small text files placed on your device to store data so web servers can use it later. Alvao, eventually third-party use cookies to remember your preferences and settings, help you sign in, show you personalized ads, and analyze how well our websites are working. For more info, see the Cookies and similar technologies section of the Privacy Statement.

We use functional cookies to perform essential website functions. For example, they're used to log you in, save your language preferences, improve performance, route traffic between web servers, detect the size of your screen, determine page load times, improve user experience, and for audience measurement. These cookies are necessary for our websites to work.

We allow third parties to use analytics cookies to understand how you use our websites so we can make them better and the third parties can develop and improve their products, which they may use on websites that are not owned or operated by Alvao. For example, they're used to gather information about the pages you visit and how many clicks you need to accomplish a task. We use some analytics cookies for advertising.

We and third parties use social media cookies to show you ads and content based on your social media profiles and activity on our websites. We and third parties use advertising cookies to show you new ads by recording which ads you've already seen. They're also used to show you ads that are more relevant to youbased on your social media interests and website browsing history.