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On-demand CMDB WEBINAR | Optimizing IT Infrastructure: Enhancing Tracking, Efficiency, and Security. WATCH NOW!

Why start with ALVAO AITSM?

Increase customer satisfaction

Make it easy for users to resolve requests with a virtual assistant that provides personalised responses and works 24/7 and can handle basic requests without agent intervention.

Boost productivity and efficiency

Automated ticket classification, data analysis and hyper-automated workflows enable faster processing of repetitive tasks across the organization, eliminating human error and agent burden. 

Reduce IT outages and MTTRs

Reduce the frequency of IT outages and lower the cost of resolving them with improved visibility and automated root cause analysis. 

AI-powered IT Service Management is here 

Experience a new generation of ITSM powered by artificial intelligence to maximize service efficiency and free your team from the limitations of legacy IT tools. 

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Detection of major incidents

Proactively identify similarities between the latest incidents and changes in IT infrastructure to quickly detect critical issues and major incidents. 

  



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Root cause analysis

In the event of an incident, AI Assistant performs an in-depth root cause analysis across affected services and infrastracture. This makes it easier to identify the likely cause of the problem and resolve the incident faster.  




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Similarity search

Analyses text to identify connections between tickets, services, and knowledge articles, recommending relevant content (e.g. similar resolved ticket) and suggesting actions for the agent to take.  




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AI image recognition

Image analysis with AI

AI Assistant uses OCR technology to recognise different file formats and can search and communicate their content. For example, you can easily find all tickets with the same error message. This enables faster detection of system failures and facilitates efficient resolution by referencing previously closed tickets with similar issues.

Optimize incident management with AI Request Assist

Ticket summarization

Understand lengthy user input and complex communication between multiple users in a ticket at a glance. Save time and effectively solve tickets in less time.    

Summarizing requests using AI

Auto-solving tickets

Leverage AI for autonomous ticket analysis to provide reliable end-user support and problem resolution for routine issues allowing agents to focus on more complex and meaningful interactions. 

MEET THE EXPERTS

Improved service experience with ALVAO & Copilot Integration

Streamline your work across ALVAO and Microsoft 365 with Copilot. The autonomous capabilities of Copilot provide an improved experience for end-users while saving time and boosting productivity of agents and operations team.  

 

Microsoft Outlook for ALVAO Microsoft Teams for ALVAO


More ALVAO AITSM features

Fast delivery, easy implementation

Harness the power of AI without requiring any expertise in ML or data science. Our solution is delivered out-of-the-box, without the need for further learning, customization or setup. 

Natural language understanding

Assistant enables you to communicate with NLU in the same way you would with a colleague. NLU comprehends each request by identifying the intent and any accompanying details, allowing you to make requests effortlessly. 

Sentiment analysis

Understand employee sentiment and automatically generate appropriate responses to ensure excellent customer service and higher customer satisfaction.  

Data protection and control

ALVAO Assistant only operates with trained scenarios and does not use your data for further training - all securely protected by Azure Cloud. 

Organizations where ALVAO AITSM has improved daily operations

Ovanet

"ALVAO's AI Assistant provides us with all the necessary information at the click of a button, enabling us to handle requests more efficiently and quickly. And this, of course, reflects positively on the satisfaction of our end users."

Marek Kanak, Head of department IT support, OVANET a.s.
READ THE CASE STUDY

Linet

"Using AI in ALVAO significantly improves the efficiency of solving complex tickets. The system automatically retrieves important information from previous tickets and summarizes communication into concise sentences, saving valuable time and resolving requests faster. We are excited for further development to assist even more."

Michal Toman, End User Services Manager, LINET

Learn more about AI & ITSM

ALVAO is part of the Microsoft Copilot Ecosystem

Since the beginning, we have been developing ALVAO in line with Microsoft's principles and strategies. Of course, during the past year and especially this year we have been closely following the developments at Microsoft and their products. And it was in cooperation with Microsoft experts that we worked...

Jan Prudík

23.11.2023

3 minutes of reading

What 7 areas of ITSM will see the greatest AI advances? Get yourself and your organization fit for the digital revolution

It takes no evangelist to spread glad tidings about AI in ITSM. Artificial Intelligence takes IT process management to the next level – just as when ITIL first brought in best practices. AI can automate processes that take hours of time and soak up staff budget. Artificial intelligence predicts threats,...

Jana Mancikova

30.5.2023

5 minutes of reading

ALVAO & ChatGPT Integration: Turbodrive ticket management, operational efficiency and more

Learn how to unlock the full efficiency of day-to-day operational tasks with Alvao's integration with ChatGPT in your IT department.

Jana Mancikova

9.5.2023

2 minutes of reading

Do you want to improve the running of your department? ALVAO AITSM will help you achieve it.

ALVAO

demo

Set up an appointment and let us introduce you to ALVAO products and show you ways to improve the running of internal departments, speed up processes, facilitate and better organize everyday activities.

Get rid of unnecessary manual work.