Thanks to improved team organization, the cost of IT services has been reduced. There are clear definitions of the services IT provides, who is responsible for any part of these services, who is notified in case of approaching deadline/inactivity. “ICT staff have more capacity to deal with requests in a meaningful way. They aren’t jumping from one thing to another and getting distracted. All tasks are recorded, whether they are requests from users or within the IT team.” David Zažímal, Head of ICT Department at Jihlava Hospital, eHealth Coordinator of the Vysočina Region Satisfaction with the system prevails also among ordinary users. “We gained the trust of the staff when they saw that the requests entered would not get lost, were dealt with quickly and phoning around would not speed anything up.” David Zažímal
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