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What are Custom Fields in Service Desk?

Custom fields in Service Desk are a no-code flexible way how to create your own fields according to your needs. Every company/department has different processes and requirements and therefore custom fields allow you to create specific fields to fill up certain data in Service Desk.

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Example of Custom Fields in ALVAO Service Desk

Example of Custom Fields in ALVAO

As an example, there could be a requirement to create a form in HR services for requesting a private healthcare plan. In this case, there is a possibility to create an extra field with the name and surname of the employee’s immediate family that can be included in the scheme.