Custom fields in request form are a no-code flexible way how to create your own fields according to your needs. Each company/department has different processes and requirements, so custom fields in the forms allow you to get all the information you need from users to solve their problem or request.
As an example, there could be a requirement to create a form in HR services for requesting a private healthcare plan. In this case, there is a possibility to create an extra field with the name and surname of the employee’s immediate family that can be included in the scheme.