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Why is it important that our ITSM tool has the following certifications?

It can be difficult for companies to choose an ITSM solution that meets their needs. To achieve choosing the best ITSM tool, you need to align technology, people, and business processes. Among the ways to narrow the list of valid options, the following certification can serve as a benchmark for whether the tool is suitable for your needs.

ALVAO got SOC 2, Type II.

ALVAO SaaS have successfully passed SOC 2, Type II

Safety has always remained a top priority for ALVAO. The attainment of SOC 2, along with our previously acquired ISO 27001 certification, serves as further affirmation of our well-established and meticulously controlled processes in this domain.

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Alvao won Microsoft Awards 2021

We won Microsoft Awards 2021 in the category of Community Response Award

Alvao has bagged Microsoft Awards 2021 in the category of Community Response Award. The Slovak Emergency Medical Rescue Service Operational Centre [ZZS SR OC] is digitizing its rescue services support, with ALVAO help.

ALVAO ITSM solution is available on Microsoft AppSource

Case study

ALVAO is on UK G-Cloud

ALVAO is on G-Cloud

The British government approved and officially classified ALVAO Asset Management and Service Desk as secure solutions after meeting all of their requirements.

What is G-Cloud?

In 2013, the UK government introduced a ‘Cloud First’ policy for all technology decisions in public sector. As part of the Cloud First policy, the government launched the Digital Marketplace which is an online catalogue for public sector organisations to find technology solutions. G-Cloud is part of the Digital Marketplace where public sector organisations can search for cloud software and services.

ALVAO is among the TOP5 ITIL® tools worldwide

ALVAO is among the TOP5 ITIL® tools worldwide

AXELOS is a British company specializing in the development, improvement and promotion of a range of practices and methodologies used around the world. This includes methodologies like ITIL® and PRINCE® used by IT professionals, dealing primarily with IT Service Management (ITSM) and Project Management. 

ALVAO has placed on the TOP ITIL® tools list at the Gold level. 

ALVAO has achieved PinkVERIFY ITSM certified status on 7 processes

ALVAO has successfully passed the PinkVerify ITSM certification (published by Pink Elephant). Our tools meet 100% of the PinkVerify general, core, and integration suitability requirements:

  • IT Asset Management
  • Change Enablement
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Configuration Management
  • Service Catalog Management
ISO certificate

ALVAO holds the ISO 27001 security certificate

ISO/IEC 27001 is an internationally applicable standard defining Information Security Management system requirements, especially information trust management for employees, processes, IT systems and company strategy. These standards are set by the International Organisation for Standardization, known by its acronym ISO.

ALVAO, Microsoft

ALVAO ITSM Solution is available for purchase on Microsoft AppSource

ALVAO Service Desk and Asset Management are marked as Microsoft preferred solutions (identified through the preferred solution badge located on the product detail page). Preferred solutions are selected by a team of Microsoft experts and are published by Microsoft partner with deep, proven expertise and capabilities to address specific customer needs in a category. ALVAO products are now available for download on MS AppSource and MS Azure Marketplace.