The integration encourage teamwork and knowledge sharing that drive incident resolution forward.
Relieve the pain of constantly switching between apps.
Be where your users are and streamline the issue reporting process for them. The integration makes sure that everyone is on the same page.
Do users keep contacting you via email and bypassing Service Desk? Get on their side. Thanks to the Add-in, you have the full power and all the features from ALVAO Service Desk in Outlook.
Create a request directly from an incoming message and assign to a solver—or attach the message to an existing one. Keep all your communication together in one place and lose nothing by switching between apps. Using the Add-in will not lose formatting or images. Everything gets stored in Service Desk in the same form as the formatted email.
Stay in Outlook and don’t waste time and attention on cross-platform transitions. With one click in the e-mail you see the ticket, its complete history and attached information/files. Everything you’ve been doing in the Service Desk web app you can do in Outlook.
Schedule events in Outlook based on tickets. Always know what’s going to be talked about – you can see the request history, past conversations, and email correspondence. And if you don’t get everything done during the meeting, you can simply schedule the next one directly from the request.
Do you want to maximize the value of your investment 100%? We develop our tools for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away. ALVAO works directly through extensions to Microsoft products already used across your business. See more of our integrations!
We develop our products as an integrated solution because they work best together – as ITSM.
Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located.
Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.
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