Work with requests directly in Microsoft Outlook. When you click on any email, task, or event, you can immediately access all the history of the related request and all relevant information.
Email is still the main mean of communication for many of your users. With Outlook Add-in you can save each email to its associated ticket with one click.
You can immediately create a request from incoming messages or attach them to an existing request. You can easily keep all communication in one place and improve team coordination.
Your users spend their time in Microsoft Teams and Outlook, there is no reason the ticketing should be “somewhere else”. Be where your users are and provide them with an exceptional user experience.
We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.