Having a ticketing system and an Asset Management solution as one IT Service Management (ITSM) solution allows you to better anticipate users’ needs and address them in an effective way. IT Asset Management and ticketing are usually closely connected, since most of the incidents have something to do with existing assets. The data gathered from the one, complements the other, which dramatically improves efficiency, clarity of the IT structure, alignment of IT costs with business needs, better use of resources, and less time and money spent on unnecessary purchases.
Asset Management looks into the ‘what’ while the Service Desk solves the ‘how’.
The combination of Service Desk and Asset Management gives you more context around all the asset data that goes with each ticket. For instance, you can see all incidents related to the device and its comprehensive history which helps you quickly understand the root cause and potential remedies of the incident and to improve resolution times as well as overall user experience.