Key benefits of ALVAO for Teams

Use anywhere, anytime

The integration is compatible with both desktop and online applications, so you can use it on any operating system and device. 


No more cumbersome switching between apps

Relieve the pain of constantly switching between apps.

Everything you need in one place

Be where your users are and streamline the issue reporting process for them. The integration makes sure that everyone is on the same page.

  Whenever problems occur, IT team is close at hand

Learn more about ALVAO for Teams

The ALVAO Bot is online 24x7

How does the 24/7 ALVAO Bot provide support?

The bot never takes a break and is ready to assist your users, even outside of normal working hours. Integrated directly into the Microsoft Teams Help Desk, the bot provides access to the entire self-service portal, including knowledge base articles, requests status updates, the ability to create new requests and many more, customizable according to user needs.

ALVAO ticket dashboard in Teams

ALVAO ticket dashboard

The integrated ticket dashboard in the Microsoft Teams in Help Desk offers a seamless experience for managing tickets. It provides a clear overview with easy access to default views and filters. Additionally, you can create new tickets directly from the dashboard, streamlining the process.

Create new tickets and save messages into ALVAO right from Teams chat

How do you create tickets from a Teams chat?

Are users overwhelming IT support via MS Teams instead of creating their tickets in ALVAO? Agents can create a request directly from the message received in MS Teams, translate messages within Teams, search within ticket communication directly from Teams, and spot key messages with “Important” flags or “Solution” markers. Full ticket communication is now visible in Teams and Outlook.

Curious to explore the full potential of a Microsoft Teams in Help Desk?

If you like the sound of:

  • Users becoming more independent with IT services, resulting in fewer interruptions.
  • Expanded self-service options across multiple channels.
  • Reduced time wastage from app switching.

Then you've landed in the perfect spot. Allow us to offer a consultation on how ALVAO for Teams can cater to your needs.

meet the experts

Open a ticket from ALVAO directly from ticket dashboard in Microsoft Teams

Open & stay informed directly from Teams

Access your ticket effortlessly from the ticket dashboard. Add notes on the go and stay informed about ongoing activities in the ticket without ever leaving Teams.

Links to tickets into the chat in ALVAO Teams

Share existing tickets to obtain a complete picture

To maintain a comprehensive conversation context with the user, ALVAO for Teams allows you to conveniently copy the ticket link into the chat. Users can directly access the ticket, gaining clarity on its purpose and contents. This enhances communication flow, fostering a seamless and productive exchange of information.

simple conversation start

Start a conversation in Teams

Instead of cumbersome process of clicking over from ALVAO to MS Teams and searching for the user, you can now initiate a chat directly from ALVAO by clicking on the 'Start Chat' icon, which opens a Teams window for direct communication with the user.

IT Service Management begins by connecting the right tools

We develop our products as an integrated solution because they work best together – as ITSM.

Clear asset records immediately available to all who need them

Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located. 

How Asset Management works

A single point of contact for all company tasks and requests

Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.  

How Service Desk works

Want to know more about ITSM?

CIO Newsletter

Subscribe to the CIO newsletter. Keep up with IT management trends.

Subscribe

Blog for IT Managers

Are you interested in Service Desk, Asset Management or opinions of experts in this field? Read our blog.

Read the Blog

Webinars & Events

To hear about the experiences our customers have had with our products.

Check out Upcoming Events

Frequently Asked Questions

ALVAO runs as a native Microsoft Teams app, allowing users and IT teams to work with tickets, requests, and approvals directly inside Teams.

Yes. Users can create, track, and communicate about service requests directly in Microsoft Teams, using a familiar chat‑based interface.

Employees can create tickets, check request statuses, communicate with IT, and find solutions via a 24/7 chatbot—all without switching applications. This leads to faster issue resolution, higher user independence, fewer interruptions for IT teams, and a smoother, more efficient support experience.

Ready to take the next step with expanding Service Desk to your Microsoft Teams platform?

Book demo