Whenever you chat with one of your colleagues, you can easily find a relevant ticket directly in MS Teams and share it straight away.
Have a self-service portal ready right where your users spend most of their time. Your employees can raise tickets without ever having to leave Microsoft Teams.
Need to ask the requester a couple more questions or consult your team? Simply start a chat from within the relevant ticket and they get them up to speed with the history of the case at hand.
Cooperate with your team and drive the incident resolution forward.
Relieve the pain of constantly switching between apps.
Be where your users are and make it easier for them to log a job.