The integration is compatible with both desktop and online applications, so you can use it on any operating system and device.
Relieve the pain of constantly switching between apps.
Be where your users are and streamline the issue reporting process for them. The integration makes sure that everyone is on the same page.
The bot never takes a break and is ready to assist your users, even outside of normal working hours. Integrated directly into MS Teams, the bot provides access to the entire self-service portal, including knowledge base articles, requests status updates, the ability to create new requests and many more, customizable according to user needs.
The integrated ticket dashboard in Teams offers a seamless experience for managing tickets. It provides a clear overview with easy access to default views and filters. Additionally, you can create new tickets directly from the dashboard, streamlining the process.
Are users overwhelming IT support via MS Teams instead of creating their tickets in ALVAO? With our features, agents can now create a request directly from the message received in MS Teams and seamlessly save chat messages to existing tickets, capturing critical information with a simple click.
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Then you've landed in the perfect spot. Allow us to offer a consultation on how ALVAO for Teams can cater to your needs.
Access your ticket effortlessly from the ticket dashboard. Add notes on the go and stay informed about ongoing activities in the ticket without ever leaving Teams.
To maintain a comprehensive conversation context with the user, ALVAO for Teams allows you to conveniently copy the ticket link into the chat. Users can directly access the ticket, gaining clarity on its purpose and contents. This enhances communication flow, fostering a seamless and productive exchange of information.
Instead of cumbersome process of clicking over from ALVAO to MS Teams and searching for the user, you can now initiate a chat directly from ALVAO by clicking on the 'Start Chat' icon, which opens a Teams window for direct communication with the user.
We develop our products as an integrated solution because they work best together – as ITSM.
Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located.
Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.
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