The integration encourage teamwork and knowledge sharing that drive incident resolution forward.
Relieve the pain of constantly switching between apps.
Be where your users are and streamline the issue reporting process for them. The integration makes sure that everyone is on the same page.
The bot never takes a break and is ready to assist your users, even outside of normal working hours. Integrated directly into MS Teams, the bot provides access to the entire self-service portal, including knowledge base articles, requests status updates, the ability to create new requests and many more, customizable according to user needs.
Are users overhelming IT support via MS Teams instead of creating their request in ALVAO? With ALVAO for Microsoft Teams, agents can now create a request directly from the message received in MS Teams.
Instead of cumbersome process of clicking over from ALVAO to MS Teams and searching for the user, you can now initiate a chat directly from ALVAO by clicking on the 'Start Chat' icon, which opens a Teams window for direct communication with the user.
Now Service Desk lets you see user portrait icon that indicates whether your colleague is available or busy and can be reached for a call or chat. This icon is identical to the one used in Microsoft 365 apps and its meaning is exactly the same in ALVAO.
Do you want to maximize the value of your investment 100%? We develop our tools for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away. ALVAO works directly through extensions to Microsoft products already used across your business. See more of our integrations!
We develop our products as an integrated solution because they work best together – as ITSM.
Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located.
Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.
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