We use cookies to improve your experience on our websites and for advertising.

Key benefits of ALVAO for Teams

Smooth & convenient collaboration

The integration encourage teamwork and knowledge sharing that drive incident resolution forward.

No more cumbersome switching between apps

Relieve the pain of constantly switching between apps.

Everything you need in one place

Be where your users are and streamline the issue reporting process for them. The integration makes sure that everyone is on the same page.


Whenever problems occur, IT team is close at hand

The ALVAO bot is on call 24x7

The ALVAO bot is on call 24x7

The bot never takes a break and is ready to assist your users, even outside of normal working hours. Integrated directly into MS Teams, the bot provides access to the entire self-service portal, including knowledge base articles, requests status updates, the ability to create new requests and many more, customizable according to user needs.

Requests straight from a Teams chat

Requests straight from a Teams chat

Are users overhelming IT support via MS Teams instead of creating their request in ALVAO? With ALVAO for Microsoft Teams, agents can now create a request directly from the message received in MS Teams.

Start a conversation in Teams

Start a conversation in Teams

Instead of cumbersome process of clicking over from ALVAO to MS Teams and searching for the user, you can now initiate a chat directly from ALVAO by clicking on the 'Start Chat' icon, which opens a Teams window for direct communication with the user.

User availability at a glance

User availability at a glance

Now Service Desk lets you see user portrait icon that indicates whether your colleague is available or busy and can be reached for a call or chat. This icon is identical to the one used in Microsoft 365 apps and its meaning is exactly the same in ALVAO.

ALVAO is tuned for Microsoft 365

Do you want to maximize the value of your investment 100%? We develop our tools for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away. ALVAO works directly through extensions to Microsoft products already used across your business. See more of our integrations! 

IT Service Management begins by connecting the right tools

We develop our products as an integrated solution because they work best together – as ITSM.

Clear asset records immediately available to all who need them

Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located. 

A single point of contact for all company tasks and requests

Streamline request management with our ITIL-aligned Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.  

Want to know more about ITSM?

CIO Newsletter

Subscribe to the CIO newsletter. Keep up with IT management trends.

Blog for IT Managers

Are you interested in Service Desk, Asset Management or opinions of experts in this field? Read our blog.

Webinars & Events

To hear about the experiences our customers have had with our products.

Do you want to improve the running of your department? ALVAO will help you achieve it.

Jan Skrabanek

Business Development Manager

Set up an appointment and let us introduce you to ALVAO products and show you ways to improve the running of internal departments, speed up processes, facilitate and better organize everyday activities.

Get rid of unnecessary manual work.

This site is protected by reCAPTCHA. Google Privacy Policy and Terms of Service apply.