Why measuring customer satisfaction within IT services matters

Improve IT services & customer happiness

Understand employee's experiences by identifying the pain points and issues they are having with IT. Improve your services and gain user engagement and trust beyond IT with your ITSM platform.

Data-drive desicion making

Get actionable insights to prioritize resources and services with user needs. This enables to make better user-centric decisions and optimize ITSM performace and overall service quality.

Avoid watermelon SLA effect

Evaluate and address user's issues with both SLA metrics and customer feedbacks ensuring IT service genuiely meet user needs.

How to measure customer satisfaction with ALVAO Satisfaction Feedback solution?

ALVAO notification about customer feedback

Step 1: ALVAO automatically provide an option for users to rate their experience

No need to worry about sending feedback, ALVAO takes care of it for your team. Once a ticket is resolved, users automatically receive an e-mail notification about ticket resolution. They are also given the option to rate their experience with the service.

Rating in ALVAO with Satisfaction survey

Step 2: Users can evaluate their experience with Satisfaction survey

By clicking on the feedback, users are redirect to ALVAO to provide a comprehensive feedback based on rating and optional comments.

Power BI data report about customer satisfaction

Step 3: Identify improvements and enhance what matters most

Thanks to ALVAO Power BI reports, you can easily identify where and how to improve your services. Use intuitive Power BI drill-down analytics to turn end-user feedback into actionable insights, no matter your role in IT. 

MEET THE EXPERTS

Improved service experience with ALVAO & Copilot Integration

Streamline your work across ALVAO and Microsoft 365 with Copilot. The autonomous capabilities of Copilot provide an improved experience for end-users while saving time and boosting productivity of agents and operations team.  

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Do you want to measure customer satisfaction to improve the reputation of IT? ALVAO will help you achieve it.

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Set up an appointment and let us introduce you to ALVAO products and show you ways to improve the running of internal departments, speed up processes, facilitate and better organize everyday activities.