IT Service Management is all yours, with ALVAO

With our ITSM solution, one unified point of contact natively linked to the live and current asset register will be created. All the information you need to make the right decisions is always at hand integrated into the tools you use.

ITSM eases your IT department workload, takes the stress out of your staff, and gives a clear signal to top management that IT is a key contributor to the business.

Organizations that manage IT processes with our solution
Václav Chaloupka, Executive IT Director, ComAp

The ALVAO solution is simple and clear even for users who are not IT professionals. At the same time, it reliably performs even more complex functions. This allowed us to quickly put the system into use and then broaden its applicability. As we grow, we can progressively fine-tune the solution according to our needs.

Václav Chaloupka, Executive IT Director, ComAp


 

IT Service Management begins by connecting the right tools

We develop our products as an integrated solution because they work best together – as ITSM.

With Asset Management, you have the asset lifecycle under control

A perfect overview of assets and their owners in each location – we’ll adapt ALVAO for you even if you are active all over the world.

In Asset Management, technicians from different teams can find the necessary information about computers, phones or anything else – instantly. Everyone knows where the given device is, what configuration or service tag it has.

You will appreciate the well-arranged asset database, with readily available information, both for your operational work and during investment planning for the future.

We meet our customers’ needs as they grow – from solving the problems of one IT department to a company of 1,000 people that needs to streamline large-scale recruitment or asset records.

More about Asset Management

Service Desk tames day-to-day operations and streamlines the work of the IT department

ALVAO serves as one single point of contact for employees from all over the company – our solution replaces the often expensive and support-intensive processes scattered all over the company and brings them together into a unified solution. Service Desk automates processes and reduces manual work and IT costs.

Users across the company report their requests via the self-service portal. Requests are automatically allocated among IT staff, and it will never happen again that two solvers are unknowingly working on the same problem.

Our helpdesk solution will help you organize the work of the whole team. Thanks to having priorities set, crucial problems are solved ahead of the less important ones and key processes are not delayed.

More about Service Desk

ALVAO is your investment for your future growth

products just like MS Office

ALVAO is Microsoft’s preferred solution

We develop tools exclusively for Microsoft 365, both in terms of integration and user adoption. Using our products is just like MS Office – users find it familiar straight away.

ALVAO works directly through extensions to Microsoft product already used across your business: Outlook and Teams.

ISO 27001

Security

The combination of ALVAO Service Desk & Asset Management will significantly support cybersecurity in your organization. Our products are certified to ISO 27001, an internationally valid standard that guarantees our products are secure.

Register your assets, prepare a risk analysis and grab an audit trail in the event of an incident.


MORE ABOUT SECURITY

We will adapt ALVAO to suit you

Multilingual support

ALVAO supports implementation in multiple languages to meet your requirements. Our implementation team gives their utmost to every project, technical support is here for you every weekday and you’re never far away from us if you need advice.

A solution for widespread use

You will be able to use ALVAO anywhere and anytime on any device. Our ITSM solution acts as a single point of contact for all users in the organization. Our solution is intuitive and anyone can handle it.

ALVAO in SaaS or on-prem

ALVAO works on-prem, or as a modern cloud solution that we can implement in a flash, put into operation even faster and then even expand across the entire company.

Improved user experience ALVAO

Improved user experience

In the event of an incident, user requests immediately reach the right people to resolve the problem. Gone are the days of risking employee productivity.

In addition, ALVAO is easy to use and clearly understandable by non-IT users.

ALVAO as an auditing tool for license probity

Thanks to ALVAO, you gain an overview of the software you are running and the licenses you have bought. There are tools to help you keep your licenses organized, and thanks to the advanced ability to work with objects and filter detected software, an otherwise onerous area of responsibility becomes easy to manage. With the benefit of ALVAO:

  • Effectively eliminate the risks associated with the use of illegal software.
  • Get an overall picture about your licensing provision and sufficiency.
  • Know what software employees have on their computers.

Integration of ALVAO into other systems

Do your individual teams work with special-purpose systems? In ALVAO you can register virtual servers, to check license probity, while the technician responsible for virtualization uses vCenter.

Thanks to REST API, information is synchronized between the two systems automatically.

More about ALVAO integrations

ALVAO streamlines processes throughout the company

Power BI – Senior management insight

With Power BI providing request history and visualized data, you can document the exact quantity of requests and departmental workload. Start planning your strategic steps based on hard data and provide your management with data they will appreciate and use.

Recruitment is swift and strategic

ALVAO automates the onboarding/leaving of staff – individual tasks such as equipment loans, induction training or granting access to the cloud are portioned-up into individual tasks and, thanks to a fine-tuned workflow, automatically assigned to the right solvers.

Get rid of handover dockets

The employee confirms the asset transfer with their computer or phone. Anyone can see at any time what assets they have entrusted to them.

Digital inventory

Shorten your annual inventory from months to days. Digitize paper handover protocols so that each person confirms their entrusted asset portfolio.

Request a 30-minute personalized demo to learn how we can help your organization

ALVAO

demo

In the demo, you'll learn:

  • How to better organize internal departments within a state institution.
  • How to manage relationships with subordinate organizations and stakeholders.
  • How the ALVAO ITSM solution can handle incidents and requests efficiently and reduce manual work.