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On-demand CMDB WEBINAR | Optimizing IT Infrastructure: Enhancing Tracking, Efficiency, and Security. WATCH NOW!

Discover your IT department maturity with our 5-step ITSM maturity self-assessment test. Learning the score and model helps you focus your IT strategy and identify areas that need improvement. Follow our action steps to enhance your organisation and see if you win or lose with competitors in the benchmark report

The test is developed by our ITIL & ITSM experts for IT managers.

Get results quickly and for free.


This is what you get

Your ITSM maturity score

Assess your ITSM maturity score (on a scale from 0 to 100) and find out your maturity model. Is it progressing your business or slowing it down?

Simple action steps

Once you know your maturity model, learn how to take your ITSM to the next level. We will show you how.


Wondering where you stand in IT maturity compared to others in the field? Get our benchmark report to see if you are at the top of the game.

Developed by ITIL & ITSM experts

Zdenek Jelinek

Certified ITIL expert with 20 years of IT Service Management experience

Jiri Janku

Consultant of successful transformational IT Service Management projects

Ales Studeny

Expert on IT Management in international organisations and a university lecturer


Answer 15 questions and get results in a blink of an eye. For free.