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ITSM Solution


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   Service Desk

   Service Catalog

   Change Management

   Recurring changes

   Incident Management

   Problem Management

✓   Request Management

✓   Knowledge Base

✓   Self Service Portal

✓   Mobile Access

   Reports & Analytics

   Service level management

✓   Process Workflow

✓   Custom fields

✓   Single sign-on

✓   Automate Ticket Routing

✓   Ticket Prioritization

✓   Ticket Notifications

✓   Active Directory Integration

✓   Multi-Channel Access

✓   Outlook Add-in

✓   Teams Add-in

   Customer Satisfaction Survey

✓   Advanced Workflows

✓   DevOps Connector

✓   Service Desk Enterprise API

✓   Service Desk Custom Apps

   Asset Management

   Universal Asset Inventory

   Software License Management

   Software and Hardware Discovery

   Electronic Handover Forms

   Web-based Assigned Asset Check

✓   MS SCCM Connector

✓   Configuration Management

✓   Software Asset Management Assistant

✓   Asset Management Enterprise API

   Asset Management Custom Apps

Service Desk


Request a custom quote


   Service Desk

   Service Catalog

   Change Management

   Recurring changes

   Incident Management

   Problem Management

✓   Request Management

✓   Knowledge Base

✓   Self Service Portal

✓   Mobile Access

   Reports & Analytics

   Service level management

✓   Process Workflow

✓   Custom fields

✓   Single sign-on

✓   Automate Ticket Routing

✓   Ticket Prioritization

✓   Ticket Notifications

✓   Active Directory Integration

✓   Multi-Channel Access

✓   Outlook Add-in

✓   Teams Add-in

   Customer Satisfaction Survey

✓   Advanced Workflows

✓   DevOps Connector

✓   Service Desk Enterprise API

✓   Service Desk Custom Apps

Asset Management


Request a custom quote


   Asset Management

   Universal Asset Inventory

   Software License Management

   Software and Hardware Discovery

   Electronic Handover Forms

   Web-based Assigned Asset Check

✓   MS SCCM Connector

✓   Configuration Management

✓   Software Asset Management Assistant

✓   Asset Management Enterprise API

   Asset Management Custom Apps

Care to know how ALVAO will help you improve the operation of your department? Contact us.

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