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News not only from ITSM world

Latest Articles

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ITSM and ITAM for Higher Education

EUNIS-CZ annual conference in Špindlerův Mlýn focused on the digitalization of Higher Education in the Czech Republic is taking place this week. Two days full of inspiration, innovation, ideas, and most importantly, sharing experiences and best practices. The main topic for this year is "University in...

Jana Silarova

4.6.2024

1 minute of reading

What are MTBF, MTTR, MTTA, and MTTF incident metrics? How to calculate them?

When discussing incident management, some argue that incident metrics matter less than understanding how incidents can be resolved, what preventive measures work, and why incidents occur in the first place (i.e., identifying the root cause). Let's find out in the article why they actually matter in IT.

Jana Mancikova

30.5.2024

10 minutes of reading

ALVAO's Tree Structure Makes IT Asset Management Easy

There is no doubt that managing IT assets can be a hassle sometimes and in some cases can seem like wrangling a herd of digital cats at times. Overflowing spreadsheets are causing crucial details to be lost. Here is where ALVAO Asset Management comes in, offering a powerful solution with an intuitive...

Jana Silarova

29.5.2024

4 minutes of reading

ITSM vs. ITAM vs. ITOM: What's the Difference?

In the ever-evolving landscape of IT management, it's easy to get lost in the sea of acronyms and frameworks. Amidst the overlap in managed agendas and shared goals, even seasoned IT professionals can find themselves scratching their heads. In this article, we will focus on three key frameworks within...

Adam Sima

27.5.2024

4 minutes of reading

IT Service Management (ITSM) vs Enterprise Service Management (ESM). What's the difference?  

In the realm of business services and technology, two frequently encountered terms are IT Service Management (ITSM) and Enterprise Service Management (ESM). While these frameworks may sound similar and share common principles and goals, they exhibit distinct differences that warrant consideration for...

Adam Sima

29.4.2024

7 minutes of reading

What’s new in ALVAO 11.2

The new version of ALVAO 11.2 brings a number of new features and improvements to make your everyday work easier, and some new options.

Jana Mancikova

25.4.2024

6 minutes of reading