News not only from ITSM world

Latest Articles

Top 5 ITSM Alternatives to ALVAO in 2026

Whether you’re comparing tools or considering a switch, it helps to see what the market offers and where the differences really matter. In this article, we take a closer look at five popular ITSM solutions and show how ALVAO stands in comparison.

Pavlína Krajčíková

31.5.2026

1 minute of reading

ALVAO + Microsoft 365: Complete Integration Hub for ITSM & ITAM

Microsoft 365 gives you the foundation, but IT processes often remain disconnected. Tickets, devices, assets, and workflows run side by side, leading to more manual work and less confidence in your data. This guide shows how ALVAO connects everything into one consistent flow, so your IT stays...

Pavlína Krajčíková

28.5.2026

3 minutes of reading

Top 5 ITSM Alternatives to ALVAO in 2026

Whether you’re comparing tools or considering a switch, it helps to see what the market offers and where the differences really matter. In this article, we take a closer look at five popular ITSM solutions and show how ALVAO stands in comparison.

Pavlína Krajčíková

31.5.2026

1 minute of reading

ALVAO + Microsoft 365: Complete Integration Hub for ITSM & ITAM

Microsoft 365 gives you the foundation, but IT processes often remain disconnected. Tickets, devices, assets, and workflows run side by side, leading to more manual work and less confidence in your data. This guide shows how ALVAO connects everything into one consistent flow, so your IT stays...

Pavlína Krajčíková

28.5.2026

3 minutes of reading

What’s new in 26.2?

Here’s what changed in ALVAO 26.2 and how it helps your team keep daily IT work under control.

Jana Mancikova

11.5.2026

5 minutes of reading

ALVAO Inspiration Day 2026: Clarity in Everyday IT Operations

On April 16, 2026, we came together once again at Microsoft’s Prague headquarters. Nearly 200 IT professionals—customers, partners, and peers—met to share what truly works in everyday IT operations.

Pavlína Krajčíková

10.5.2026

3 minutes of reading

Surprising fact at DTX Manchester 2026: While the world talks about AI, IT teams are still quietly struggling with Excel

The atmosphere at DTX Manchester 2026 was electric, but if you listened closely to the conversations between sessions, a very different story emerged. Read more in the article.

Jana Mancikova

6.5.2026

4 minutes of reading

Enterprise Service Management: When the Company Starts Speaking the Same Language

Most IT teams today operate under clear rules. They have ticketing, monitor deadlines (SLAs), and track assets. However, as soon as a process touches another department such as HR, maintenance, or procurement, efficiency drops. The world of endless email threads, phone calls, and "what's the status...

Jana Mancikova

26.4.2026

3 minutes of reading

IT Service Management (ITSM) vs Enterprise Service Management (ESM). What's the difference? (2026) 

In the realm of business services and technology, two frequently encountered terms are IT Service Management (ITSM) and Enterprise Service Management (ESM). While these frameworks may sound similar and share common principles and goals, they exhibit distinct differences that warrant consideration...

Adam Sima

1.4.2026

7 minutes of reading

ITIL (Version 5) Is Here. What’s new and what does it mean to you?

The framework that quietly runs IT service management across the world just got its biggest update in seven years. ITIL 5 is an evolution, not a reset. It reflects the reality we live in now: a world of AI and automation.

Jana Mancikova

25.3.2026

8 minutes of reading

IT Asset Management: Visibility Instead of Uncertainty

In most companies, it doesn’t look chaotic. Devices are deployed. Licenses renew automatically. Data lives in spreadsheets. Until someone asks a simple question. What do we actually have and where is it?

Jana Mancikova

25.2.2026

2 minutes of reading