Blog

"ITIL 4 focuses on the ‘people side’ of things way more"

Philip Hearsum is one of the ITIL 4 lead architects. We spoke with him about why we needed a revised ITIL and how both IT and non-IT departments can benefit from it.

Read more

“LEAN IT is a set of techniques and approaches to help businesses with continuous improvement...”

Peter Hubbard is one of the main consultants of the prestigious Pink Elephant company. In an exclusive interview, we talked to him about LEAN IT management.

Read more

Benefits of ITAM (IT Asset Management)

Having your assets under control is at the heart of a functioning IT department. Whether you’re addressing security, planning the budget for the upcoming period, or selecting suppliers, a reliable overview of assets is a must. Still, plenty of IT managers don’t know how many company computers they are in charge of or how much they will be spending in the coming year on renewing software licenses.

Read more

How to improve your workflow and not let it slip

Workflow is another bit of jargon that has found its way into everyday language and is here for keeps, at least in the business environment. Naturally, companies are looking for ways to ensure that work ‘flows smoothly’ without unnecessary interruptions, loss of information, and paperwork. In today’s article, we will explain exactly what exactly the term workflow covers, and how it will make your job easier.

Read more

Handover protocols: relic, necessary evil or opportunity?

Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.

Read more