Freshservice Alternative: Why ALVAO Might Be a Better Fit

1. Seamless Microsoft Integration

ALVAO shines with its deep integration into the Microsoft ecosystem. Its functionalities seamlessly blend into your existing Office applications like Teams, Outlook, and SharePoint, offering features like a Service Desk interface directly within Teams. This native integration surpasses Freshservice's capabilities, further enhanced by Power Automate for comprehensive automation across your Microsoft environment. More about Microsoft integrations with ALVAO

"We launched ALVAO recently and I have received tons of good feedback from users who are now able to manage the complete ticket creation process from start to finish without leaving Teams."

— Mark Challis, IT Operations and Security Manager, EIP

2. Runs on Azure 

Furthermore, ALVAO leverages the power and security of Microsoft Azure. As a SaaS solution, ALVAO runs on Azure, offering the option to choose your data residency location within the UK, USA, or EU. This aligns perfectly with Microsoft-centric organizations seeking optimal compatibility and enhanced data security within a trusted cloud environment.

Azure is recognized as one of the most secure cloud platforms globally, further solidifying ALVAO's position as a reliable and secure ITSM solution.

3. Native IT Asset Management

Maintaining an accurate IT asset register is crucial for efficient IT operations. ALVAO provides a comprehensive solution within its platform. This eliminates the need for external tools and their limitations, offering hardware and software discovery, license management, and configuration database functionalities – all natively integrated with service and ticket management. More about ITAM

Complex solution to track any kind of assets –⁠⁠⁠⁠⁠⁠ not just IT

Flexibility. Configuration offers a lot of options. If there's a scenario that I can't finish with standard configuration there's a standardized library to write customizations that are well maintained. I don't need to worry about software upgrades. Read more on G2.

–⁠⁠⁠⁠⁠⁠   Jozef H., IT manager

4. Customization

Customizing ALVAO with in-house resources is a straightforward process, designed to empower users with user-friendly interfaces and a library of apps for extensive automation and customization. The platform's intuitive design allows for easy addition or modification of features, such as automated ticket routing and customized interfaces, without the need for external support. This not only enhances the end-user experience but also ensures that upgrades are smooth and do not disrupt existing customizations. More about Custom Apps

"Main point of pleasure - ALVAO does all the things that we talked about saying it will do. That's not always true with other platforms."

— Josh Higaki, System Analyst, Ripple Junction

5. Flexible Pricing and Deployment Options

While Freshservice offers four distinct pricing plans, it exclusively operates as a Software-as-a-Service (SaaS) solution. 

ALVAO stands out by providing both SaaS and on-premise deployment options, catering to organizations with specific security or data privacy requirements.

This flexibility allows you to choose the deployment model that best suits your needs. Furthermore, ALVAO offers a unique licensing advantage for Enterprise Service Management (ESM) functionalities.

"I wouldn't call it a ticket system I would call it easily customizable tool to help you communicate with all departments in the company.“

— Kellan Lawing, IT Manager, Northeast Kind

With Freshservice, you might need additional products like Freshteam for comprehensive ESM capabilities.

ALVAO includes all necessary functionalities within its core offering. This eliminates the need for additional purchases, potentially leading to significant cost savings.

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ALVAO stands out as a highly competitive ITSM solution, offering a blend of flexible pricing models, including per user and per agent, alongside versatile deployment options such as SaaS and on-premise. This combination, coupled with its comprehensive ESM functionalities, positions it as an attractive alternative to Freshservice, particularly for organizations in pursuit of a cost-effective and customizable solution.

More about ALVAO plans and licences

It is especially advantageous for larger organizations due to its cost-effective approach to asset and service management, yet its pricing structure remains accessible to smaller companies capable of implementing the system with minimal external support.

ALVAO's primary goal is to facilitate an efficient installation process, not to profit from it, ensuring clients can fully leverage the solution's benefits at a reasonable cost.

6. Exceptional Customer Service

ALVAO prioritizes outstanding customer support, ensuring a smooth and successful implementation. Their team of dedicated specialists is readily available to answer technical questions and address any concerns related to ALVAO products. This commitment to customer satisfaction is a key differentiator for ALVAO, consistently receiving praise from users for their prompt, knowledgeable, and helpful support.

Bonus Reason: AI-Powered Functionality

Both ALVAO and Freshservice offer AI capabilities, but ALVAO goes the extra mile. Beyond summarizing tickets, simplifying reporting, and incident detection, ALVAO leverages AI for root cause analysis and visualizations within the CMDB, providing deeper insights into your IT infrastructure.

More about AI with ALVAO

What Customers Say About ALVAO

ALVAO is a trusted choice for leading companies like Erste, Siemens, Panasonic, Skoda, Notino, DPD, and many more. This strong customer base speaks volumes about its effectiveness and user satisfaction.

More about our customers

Conclusion

While Freshservice offers a solid ITSM platform, ALVAO presents a compelling alternative with its exceptional Microsoft integration, native IT asset management, flexible pricing, and advanced AI functionalities.

If you're seeking a solution that seamlessly integrates into your existing Microsoft environment and provides a cost-effective, comprehensive ITSM experience, ALVAO is definitely worth considering.