Alternative to Freshservice for Growing IT Teams

Gain full visibility of IT assets, automate key processes with AI agents, and stay audit-ready - without complexity or enterprise overhead.

Powering Microsoft‑first organisations with 300,000+ users across 25+ countries.

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Why switch from Freshservice

Native integration with Microsoft
Native integration with Microsoft

Native integration with Microsoft

Fits naturally into your Microsoft environment, with more than just standard integration.

Gain full asset visibility and clarity
Gain full asset visibility and clarity

Gain full asset visibility and clarity

Manage your inventory lifecycle in one platform without costly add-ons.

Avoid complex tiers and rising costs
Avoid complex tiers and rising costs

Avoid complex tiers and rising costs

All essential features included at no extra cost. No renewal fees. No hidden expenses



How users rate the products

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Customer stories in their words

Mark Challis

"Because the look and feel of ALVAO is very Microsoft-themed, there was a lot of familiarity for our users, making it easier for them to get on board with minimal training."

Mark Challis
IT Operations and Security Manager
Frantisek Sandera

“I like that ALVAO has become our central system not just for managing service requests, but also for tracking all our assets. Everything is easy to find, and other departments are starting to see the value too.”

Frantisek Sandera
Head of IT
Viktor Janos

“Planning the IT budget is now 80% faster compared to using spreadsheets. I see exactly who has a five-year-old monitor and can plan replacements immediately,”

Viktor Janos
IT Administrator
Joe Accardi

“They know that when they submit a ticket, it’s not going into a black hole; it’s actually being worked on.”

Joe Accardi
System Administrator

All-in-one platform

Built for your Microsoft stack

Communication Communication

Work directly in Teams and Outlook without switching tools.

Infrastructure Infrastructure

Use your existing Intune and Entra ID setup without parallel systems.

Automation & data Automation & data

Automate workflows and reporting with Power Automate and Power BI.

Built for your Microsoft stack

Move tickets from Freshervice with confidence

We handle the entire migration, including extracting, validating, and loading your data into ALVAO, without slowing your team down.

Learn more

Flexible deployment

SaaS

Use a secure, modern cloud solution hosted on Microsoft Azure, with guaranteed data residency in the US, UK, or EU.

Self-managed

Keep full control over your environment and data with an on-premises deployment.

Let us show you why ALVAO is the Freshservice alternative