News not only from ITSM world

Latest Articles

ITIL (Version 5) Is Here. What’s new and what does it mean to you?

The framework that quietly runs IT service management across the world just got its biggest update in seven years. ITIL 5 is an evolution, not a reset. It reflects the reality we live in now: a world of AI and automation.

Jana Mancikova

25.3.2026

8 minutes of reading

IT Asset Management: Visibility Instead of Uncertainty

In most companies, it doesn’t look chaotic. Devices are deployed. Licenses renew automatically. Data lives in spreadsheets. Until someone asks a simple question. What do we actually have and where is it?

Jana Mancikova

25.2.2026

2 minutes of reading

What 7 areas of ITSM will see the greatest AI advances? Get yourself and your organization fit for the digital revolution

It takes no evangelist to spread glad tidings about AI in ITSM. Artificial Intelligence takes IT process management to the next level – just as when ITIL first brought in best practices. AI can automate processes that take hours of time and soak up staff budget. Artificial intelligence predicts...

Jana Mancikova

30.5.2023

5 minutes of reading

ALVAO shines at SITS 2023 in London

Again, ALVAO marked its presence at the much-anticipated Service Desk Show in London – a gathering of ITSM professionals from around the world. Throughout the event, we had the pleasure of connecting with a diverse array of visitors.

Jana Mancikova

28.5.2023

2 minutes of reading

ALVAO & ChatGPT Integration: Turbodrive ticket management, operational efficiency and more

Learn how to unlock the full efficiency of day-to-day operational tasks with Alvao's integration with ChatGPT in your IT department.

Jana Mancikova

9.5.2023

2 minutes of reading

Are you overspending for Microsoft 365?

You might be surprised to learn that many companies are. While M365 is an absolutely essential tool, not everyone is using it to its full potential. And sometimes, license removal might slip through the cracks during the leaver's process. That's where ALVAO comes in.

Jana Silarova

2.5.2023

1 minute of reading

ALVAO introduces automatic user and group provisioning from Azure Active Directory

Managing user accounts and groups in ALVAO has never been easier thanks to the new Azure AD provisioning connector and its configuration template available now on Azure AD app gallery.

Adam Sima

20.4.2023

1 minute of reading

What’s new in ALVAO 11.1 for Service Desk: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Service Desk product. In the previous post News in ALVAO 11.1 we focused on news that are common to Service Desk and Asset Management. In this post, we will introduce you to other important news related only to...

Jana Mancikova

20.4.2023

3 minutes of reading

What’s new in ALVAO 11.1 regarding Asset Management: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Asset Management product. In the previous News about ALVAO 11.1 we focused on news that are common to Asset Management and Service Desk. In this post, we will introduce you to other significant news related only to...

Jana Mancikova

19.4.2023

2 minutes of reading

Here’s what’s new in ALVAO 11.1 for both Asset Management and Service Desk!

The new version of ALVAO 11.1 brings a number of innovations and improvements that will make your everyday work easier. In this introductory post we’ll focus on news highlights related to both Asset Management and Service Desk. Following that, news focused on Asset Management and Service Desk in...

Jana Mancikova

18.4.2023

2 minutes of reading

From Chaos to Clarity: Streamlining Asset Data Management in the Work from Home Era

This article provides solutions to help organizations regain control of their asset data and improve their remote asset management strategies with.

Adam Sima

17.4.2023

4 minutes of reading