News not only from ITSM world

Latest Articles

What Is a Software License Audit and How to Prepare for One?

A software audit can strike without warning and catch unprepared organizations off guard. Its primary goal is to identify license compliance gaps and maximize vendor revenue through back payments. The good news? With the right tools and internal processes, you can significantly reduce risks. In...

Adam Sima

23.5.2025

4 minutes of reading

Accesa and ALVAO's Strategic Partnership to Strengthen IT Process and Asset Management Across Europe

Accesa and ALVAO have announced their strategic partnership at SITS in London to strengthen IT process and asset management across Europe.

Jana Silarova

22.5.2025

2 minutes of reading

ALVAO has been approved for UK public sector use – our products are available in G-Cloud

ALVAO products, Asset Management and Service Desk, are now available not only in the Czech and Slovak eGovernment cloud but also in the British G-Cloud.

Jana Mancikova

6.10.2022

1 minute of reading

ALVAO 11 Achieves PinkVERIFY Certification for ITIL 4 – Elevating ITSM and ITAM to New Heights

In the ever-evolving landscape of IT service management (ITSM) and IT asset management (ITAM), staying ahead of the game is essential. The journey from ITIL 3 to ITIL 2011 (or simply "ITIL V3") was a significant leap forward, and now, the industry has taken another momentous stride with ITIL 4. And...

Jana Silarova

15.9.2022

3 minutes of reading

The request form can save hours. Do you know all its features?

The request entry form is the gateway to any Service Desk. How is it to be made as understandable as possible for staff; to make sure the operator saves time and not make it a nightmare for those who fill it out…?

Jana Mancikova

6.9.2022

2 minutes of reading

Is it worth extending Service Desk to other non-IT departments?

Do you want to take a step forward and extend Service Desk to the rest of the business? Is it worth it? It doesn’t have to be as hard to do as you might think. It won’t cost you much either.

Jana Mancikova

5.9.2022

3 minutes of reading

Interview: What is the role of the CIO in digital transformation?

Martin Vitouš has been working in IT for almost 30 years. During that time he’s been through just about everything IT has to offer. His goal is always for customers and trainees to take away something that will help them and that makes sense.

Jan Skrabanek

30.8.2022

5 minutes of reading

Change that will outlive you: Managing transformative projects, part 2

Get inspired by our experience with best practices and learn from people with many years of experience on change management

Jan Skrabanek

27.8.2022

6 minutes of reading

Change that will outlive you: Managing transformative projects, part 1

Read about change management from different angles, get inspired by our own experience with best practices and learn from people with many years of know-how

Jan Skrabanek

26.8.2022

6 minutes of reading

How does one go about researching the UX for applications used by thousands, in dozens of countries

Are you no fan of guesswork, either? Do you prefer to verify the information at source, and if at all possible, delve deeper and find out why? Then you are in the same boat as the crew here at ALVAO.

Markéta Kurucova

23.8.2022

7 minutes of reading

What is the Service Desk + 7 reasons why it makes life easier for (not just) IT departments

How to prevent IT departments from being overwhelmed by technical requests from other departments? How to solve company-wide issues simply and effectively? And how to effectively present the results of the IT department of the rest of the company. The solution to these goes under the name of the...

Jana Mancikova

18.8.2022

7 minutes of reading