News not only from ITSM world

Latest Articles

Life after Cherwell: How mid-market IT teams can survive (and win) before the 2026 deadline

If you are running your IT on Cherwell, you now have a hard date on the calendar: Cherwell Service Management is going end-of-life in 2026. This milestone presents a valuable opportunity for IT teams to refresh their service management approach and unlock new capabilities for the future.

Steve Salisbury

5.12.2025

9 minutes of reading

What we learned about the US ITSM market at Service Management World Orlando 2025

When you decide to expand into a new market, there’s always a mix of excitement and curiosity. For us at ALVAO, that moment came when we packed our bags and headed to Orlando for Service Management World (SMW). We came with one goal: to better understand the American ITSM market and see how our...

Daniel Ponizil

28.11.2025

2 minutes of reading

Here’s what’s new in ALVAO 11.1 for both Asset Management and Service Desk!

The new version of ALVAO 11.1 brings a number of innovations and improvements that will make your everyday work easier. In this introductory post we’ll focus on news highlights related to both Asset Management and Service Desk. Following that, news focused on Asset Management and Service Desk in...

Jana Mancikova

18.4.2023

2 minutes of reading

From Chaos to Clarity: Streamlining Asset Data Management in the Work from Home Era

This article provides solutions to help organizations regain control of their asset data and improve their remote asset management strategies with.

Adam Sima

17.4.2023

4 minutes of reading

Building a Rock-Solid Service Desk: The 5 Key Pillars of IT Success

In today's fast-paced business environment, the success of an organization's IT operations also depends on the effectiveness of its Service Desk. A well-run Service Desk can provide quick and efficient solutions to IT issues, minimizing downtime and ensuring business continuity. As Chief...

Mukesh Sharma

13.4.2023

2 minutes of reading

AI in ITSM? Don’t miss the proverbial bus, and discover the trends that will shape the next decade

How can AI (Artificial Intelligence) improve today’s ITSM processes; where has AI been helping for quite some time; where is development heading? AI integration into the workplace will be increasingly common. Virtually any activity that works with data can be made more effective with AI. It’s no...

Jana Silarova

3.4.2023

7 minutes of reading

Experience ALVAO's Solutions in Action: Secure Your Live Demo Session with a Senior Consultant at SITS 2023!

Learn about ALVAO's innovative IT Service Management and Asset Management solutions for Microsoft 365 at SITS 2023. Meet ALVAO team in person at booth #225 during the exciting May 10 - 11 event at Excell London.

Jana Silarova

27.3.2023

4 minutes of reading

Why you should keep an asset register, and how to simplify inventory-taking

Suppose a new employee has joined, and you don’t have a monitor or office chair available. Maybe you don’t use any asset registration tool and you haven’t checked your warehouses, maybe you do use a register, but it has outdated data; if you’ve met with similar problems, why not start with a...

Jana Mancikova

19.1.2023

6 minutes of reading

What's the difference between HAM, SAM and ITAM?

IT asset management tools are becoming an increasingly important topic. There are a number of reasons for this. For one thing, without due records, you are setting up and managing processes incorrectly, which often leads to faulty planning and unnecessary expenditure. In addition to mismanagement,...

Adam Sima

2.1.2023

3 minutes of reading

7 ways ITAM can help you halve your IT budget

In anticipation of tougher economic times, companies and organizations are looking for ways to save money, but also to do things better and more efficiently. Many companies are adopting IT Asset Management (ITAM) solutions because these bring numerous benefits such as strengthening cyber security,...

Adam Sima

20.12.2022

6 minutes of reading

Interview: The opportunity to increase service maturity from low to high has never been better

Paul Wilkinson is the head of the business and marketing department at UK's largest independent IT Service Transformation Consultancy - iCore. He has spent the last 20 years supporting organizations on technology optimization and transformation journeys. In this interview we discussed why ITSM...

Jana Mancikova

24.10.2022

6 minutes of reading