News not only from ITSM world

Latest Articles

What is a Service Level Agreement (SLA)? Simple examples (2026)

Learn everything you need to know in this easy-to-follow article. We'll cover what Service Level Agreements (SLAs) stand for, why they're essential, and how to effectively manage them using Service Level Management (SLM). Discover simple examples and best practices to ensure optimal service...

Jana Mancikova

1.2.2026

8 minutes of reading

The Watermelon Effect in IT: Why SLAs Fail & How XLAs Fix It (2026)

Your IT services might look great on paper since SLAs are met, response times are fast and uptime is high. But are your users actually happy? The watermelon effect happens when SLAs are met but users still complain. How to solve it? Find out in the below article and get a free checklist to easily...

Jana Mancikova

1.2.2026

7 minutes of reading

ALVAO for Teams integration: Optimizing IT support with fresh features

Exciting news! We've been working hard on enhancing the integration of ALVAO Service Desk into Microsoft Teams to bring you a seamless IT support and user experience

Jana Mancikova

13.10.2023

1 minute of reading

User experience of ALVAO IT Service Management platform

Being associated with the service desk for over a decade, I have had the opportunity to work on different ITSM tools such as Remedy 6.5, 7.1, ICD, Maximo, and ServiceNow. ALVAO was the most different among all that I have worked with so far. So, let's look at some of the key features of ALVAO that...

Mukesh Sharma

2.10.2023

3 minutes of reading

ALVAO has successfully passed the SOC 2, type II evaluation process

We are pleased to announce that ALVAO SaaS - cloud services have successfully passed the six-month evaluation process of SOC 2, type II. This audit confirmed that the set-up and follow-up of our policies and procedures for managing security, privacy, availability and confidentiality meet the...

Jana Silarova

14.8.2023

2 minutes of reading

What 7 areas of ITSM will see the greatest AI advances? Get yourself and your organization fit for the digital revolution

It takes no evangelist to spread glad tidings about AI in ITSM. Artificial Intelligence takes IT process management to the next level – just as when ITIL first brought in best practices. AI can automate processes that take hours of time and soak up staff budget. Artificial intelligence predicts...

Jana Mancikova

30.5.2023

5 minutes of reading

ALVAO shines at SITS 2023 in London

Again, ALVAO marked its presence at the much-anticipated Service Desk Show in London – a gathering of ITSM professionals from around the world. Throughout the event, we had the pleasure of connecting with a diverse array of visitors.

Jana Mancikova

28.5.2023

2 minutes of reading

ALVAO & ChatGPT Integration: Turbodrive ticket management, operational efficiency and more

Learn how to unlock the full efficiency of day-to-day operational tasks with Alvao's integration with ChatGPT in your IT department.

Jana Mancikova

9.5.2023

2 minutes of reading

Are you overspending for Microsoft 365?

You might be surprised to learn that many companies are. While M365 is an absolutely essential tool, not everyone is using it to its full potential. And sometimes, license removal might slip through the cracks during the leaver's process. That's where ALVAO comes in.

Jana Silarova

2.5.2023

1 minute of reading

ALVAO introduces automatic user and group provisioning from Azure Active Directory

Managing user accounts and groups in ALVAO has never been easier thanks to the new Azure AD provisioning connector and its configuration template available now on Azure AD app gallery.

Adam Sima

20.4.2023

1 minute of reading

What’s new in ALVAO 11.1 for Service Desk: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Service Desk product. In the previous post News in ALVAO 11.1 we focused on news that are common to Service Desk and Asset Management. In this post, we will introduce you to other important news related only to...

Jana Mancikova

20.4.2023

3 minutes of reading