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Tips and tricks

IT Asset Management Lifecycle: Keeping IT in Check from Start to Finish

IT resources, be it hardware or software, are very much like your resources in human shape; they have a beginning, a purpose, and (eventually) a retirement. But unlike your employees, they don’t send a resignation email when they’re ready for the next chapter in their lives. They may be slowly...

Pavlína Krajčíková

12.2.2025

7 minutes of reading

How Service Desk helps Hospital Efficiency

In a hospital full of departments, employees and patients, every saved minute and cost matters. Especially if the cost could mean someone’s life. How can requests and incidents be solved more quickly and efficiently across the entire organization?

Ludmila Vojtovicova

21.1.2025

3 minutes of reading

What is the difference between IT Asset Management and IT Inventory Management?

IT Asset Management (ITAM) and IT Inventory Management are essential practices for any organization striving to optimize its IT resources. Before exploring the differences between ITAM and IT Inventory Management. Let’s first define what each term means.

Pavlína Krajčíková

8.1.2025

6 minutes of reading

How to Choose the Best IT Service Desk Software for SMBs in 2025

Small and medium-sized businesses’ (SMBs) main (and long-lasting!) challenge is to balance growth, customer support and internal IT efficiency. Traditional methods like emails, spreadsheets, or outdated tracking systems have become bottlenecks and slowed down productivity and customer satisfaction....

Daniel Ponížil

7.1.2025

7 minutes of reading

SLAs, SLOs, and SLIs: What’s the difference and why they matter for your IT team

In IT, we’re all about keeping things running smoothly and keeping people happy. But when it comes to managing service expectations, terms like SLA, SLO, and SLI can feel like alphabet soup. If you’re not 100% clear on what they mean or how they work together, don’t sweat it, you’re not alone....

Jana Mancikova

10.12.2024

5 minutes of reading

The Role of ITAM and ITSM in Cybersecurity: Building a Strong Foundation for Compliance and Audit Readiness

When it comes to protecting your business from cyberattacks, most people think about firewalls and antivirus software. Behind every strong security system, there’s a less obvious yet crucial layer of protection. That is, to have a clear view of your IT assets and a solid process for managing IT...

Pavlína Krajčíková

10.12.2024

5 minutes of reading

ITAM in SMBs - Trends We See for 2025

In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive...

Jana Silarova

19.11.2024

4 minutes of reading

What is the Difference Between EAM and ITAM?

When it comes to managing assets in an organization, two terms you will most encounter are Enterprise Asset Management (EAM) and IT Asset Management (ITAM). They may look similar at first, and they are somewhat related. However, each has its own focus and plays a unique role in an organization....

Pavlína Krajčíková

6.11.2024

4 minutes of reading

Help desk vs Service Desk vs Ticketing Tool: Understanding the differences

Many people ask this question: What is the difference between a helpdesk, a service desk and a ticketing tool? It’s crucial to understand whether your organization needs a help desk, a service desk or both. This article will clarify the fundamental distinctions between these two terms leaving no...

Pavlína Krajčíková

5.11.2024

4 minutes of reading

What is Agentic AI? And why does it matter in IT service management and ITAM?

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, expected functionality or choosing a trusted brand. They’re looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT...

Adam Sima

23.10.2024

5 minutes of reading

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

What are MTBF, MTTR, MTTA, and MTTF incident metrics? How to calculate them?

When discussing incident management, some argue that incident metrics like MTBF, MTTR, MTTA, and MTTF matter less than understanding how incidents can be resolved, what preventive measures work, and why incidents occur in the first place (i.e., identifying the root cause). Let's find out in the...

Jana Mancikova

30.5.2024

10 minutes of reading

Jira Server is moving to cloud-only, where does that leave you?

In recent years, SaaS (Software as a Service) and the transition to the cloud have become a common part of optimizing companies’ software costs. Almost all software is available in this way today, but there are still good reasons why it is sometimes better to leave the software running on your...

Adam Sima

4.1.2024

4 minutes of reading