ALVAO gives you complete control over your IT assets and services—from onboarding to audit—so your IT can scale without the need to switch tools later.
Powering Microsoft‑first organisations with 300,000+ users across 25+ countries.
Fast setup, no complex configuration.
Fits naturally into your Microsoft environment, with more than just standard integration.
Designed for growing IT teams, not enterprise complexity.
| Feature |  |
 |
|---|---|---|
| Service management | ||
| Self-service portal | ✓ | ✓ |
| Incident & Request Management | ✓ | ✓ |
| Problem & Change Management | ✓ | ✓ |
| Service catalogue | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Knowledge base | ✓ | ✓ |
| Approval workflows | ✓ | ✓ |
| Enterprise Service Management (HR, Facilities, Finance,..) | ✓ | ✓ |
| AI & collaboration | ||
| AI agents | ✓ | ✓ |
| AI analysis | ✓ | ✓ |
| Microsoft Teams | ✓ | ✓ |
| MCP server | ✓ | ✓ |
| Microsoft Copilot integration | ✓ | ✓ |
| Automation & reporting | ||
| No-code workflows | ✓ | ✓ |
| Power Automate | ✓ | ? |
| Dashboards | ✓ | ✓ |
| Custom reports | ✓ | ✓ |
| Identity & integrations | ||
| Entra ID & SSO | ✓ | ✓ |
| Intune integration | ✓ | ✓ |
| Cisco Meraki | ✓ | ? |
| Monitor tools integration | ✓ | ✓
|
| Remote control (via integration) | ✓ | ✓ |
| Asset management | ||
| CMDB | ✓ | ✓ |
| Asset Management | ✓ | ✓ |
| Asset lifecycle automation (Asset Management Autopilot) | ✓ | ✓ |
| Native asset discovery (network scan) | ✓ | ✓ |
| Platform & deployment | ||
| 99.9% uptime SLA | ✓ | ✓ |
| On-premises deployment | ✓ | ✓ |
✓ available · ✕ not available · ? not confirmed
"Because the look and feel of ALVAO is very Microsoft-themed, there was a lot of familiarity for our users, making it easier for them to get on board with minimal training."
“I like that ALVAO has become our central system not just for managing service requests, but also for tracking all our assets. Everything is easy to find, and other departments are starting to see the value too.”
“Planning the IT budget is now 80% faster compared to using spreadsheets. I see exactly who has a five-year-old monitor and can plan replacements immediately,”
“They know that when they submit a ticket, it’s not going into a black hole; it’s actually being worked on.”
Eliminate up to 90% of manual, repetitive tasks and give your team the capacity to create real value for your business.
Every request in one place automatically captured, categorised and routed with the right priority (SLA), so your IT team can stay focused on what really matters.
Always know what you own, who’s responsible for it, where it sits and which stage of the lifecycle it’s in from purchase to disposal—all in one clear view.
Infrastructure
Use your existing Intune and Entra ID setup without parallel systems.
Automation & data
Automate workflows and reporting with Power Automate and Power BI.
We handle the entire migration, including extracting, validating, and loading your data into ALVAO, without slowing your team down.
Use a secure, modern cloud solution hosted on Microsoft Azure, with guaranteed data residency in the US, UK, or EU.
Keep full control over your environment and data with an on-premises deployment.
