"Compared to other systems, ALVAO offers an open architecture that allows us to build custom extensions on top of it. That’s exactly what we need.”
"Because the look and feel of ALVAO is very Microsoft-themed, there was a lot of familiarity for our users, making it easier for them to get on board with minimal training."
“We’ve resolved more than 48,000 tickets in just one year. The speed and transparency of our workflows have improved dramatically compared to the previous system.”
“It’s been an incredible help in our daily operations. We know where everything is, who’s responsible for it, and at which branch it’s located.”
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| Customizable self-service portal |  |
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| Incident Management | |
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| Problem Management | |
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| Change Management | |
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| Service catalogue | |
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| Ticket routing | |
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| Automated responses and emails | |
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| Knowledge base | |
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| SLA management | |
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| Approval (multiple levels) | |
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| Feedback ratings | |
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| Time registration | |
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| Unlimited teams | |
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| Audit logs | |
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| Asset Management (HW, SW, Cloud) | |
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| Asset Management Autopilot | |
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| CMDB | |
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| Asset import and export | |
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| Network agent scan | |
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| Monitor tool integration | |
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| Stock and order management | |
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| Manage suppliers | |
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| M365 License Optimizer | |
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| Impact analysis | |
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| Asset rights and permissions for groups | |
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| Mobile app | |
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| Buil-in virtual service agent | |
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| Intune integration (ready-to-use) | |
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| Jamf integration (ready-to-use) | |
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| 99.9% uptime SLA | |
n/a |
| Reporting & analysis (ITSM + ITAM) | |
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| Kanban board
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| Log management for audits | |
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| Single Sign-On (SSO) | |
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| Power Automate connector | |
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| Zapier connector | |
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| Open API | |
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| Marketplace with 90+ integrations | |
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| SOC2 compliant
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| Support (24/5) | |
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| On-premises deployment | |
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| Price (1 agent) |
100$
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109$
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Pricing is based on a comparison between ALVAO Professional and TOPdesk Engage tiers for 3 agents. For a precise estimate, please contact our team.
Bring all support teams together in one place, so employees always know where to go for help. Reduce manual work and deliver faster, more consistent support with easily customizable self-service capabilities and AI automation.
ALVAO gives you clear visibility and control over all IT assets in one place. Know what you own, who is using it, and what needs attention, while staying fully aligned with the tools you already rely on such as Intune and Jamf.
Automate Level 1 technical support with AI agents right in Microsoft Teams and free your team from repetitive tasks, so you can scale capacity as your business grows.
ALVAO works natively with the entire Microsoft ecosystem, whether it's Copilot, Teams, Entra ID, or Intune, making it easy to use from day one.
We handle the entire migration, including extracting, validating, and loading your data into ALVAO, without slowing your team down.
Use a secure, modern cloud solution hosted on Microsoft Azure, with guaranteed data residency in the US, UK, or EU.
Keep full control over your environment and data with an on-premises deployment.