News not only from ITSM world

Latest Articles

Top 5 ITSM Alternatives to ALVAO in 2026

Whether you’re comparing tools or considering a switch, it helps to see what the market offers and where the differences really matter. In this article, we take a closer look at five popular ITSM solutions and show how ALVAO stands in comparison.

Pavlína Krajčíková

31.5.2026

1 minute of reading

ALVAO + Microsoft 365: Complete Integration Hub for ITSM & ITAM

Microsoft 365 gives you the foundation, but IT processes often remain disconnected. Tickets, devices, assets, and workflows run side by side, leading to more manual work and less confidence in your data. This guide shows how ALVAO connects everything into one consistent flow, so your IT stays...

Pavlína Krajčíková

28.5.2026

3 minutes of reading

How Service Desk helps Hospital Efficiency

In a hospital full of departments, employees and patients, every saved minute and cost matters. Especially if the cost could mean someone’s life. How can requests and incidents be solved more quickly and efficiently across the entire organization?

Ludmila Vojtovicova

21.1.2025

3 minutes of reading

What is the difference between IT Asset Management and IT Inventory Management?

IT Asset Management (ITAM) and IT Inventory Management are essential practices for any organization striving to optimize its IT resources. Before exploring the differences between ITAM and IT Inventory Management. Let’s first define what each term means.

Pavlína Krajčíková

8.1.2025

6 minutes of reading

How to Choose the Best IT Service Desk Software for SMBs in 2025

Small and medium-sized businesses’ (SMBs) main (and long-lasting!) challenge is to balance growth, customer support and internal IT efficiency. Traditional methods like emails, spreadsheets, or outdated tracking systems have become bottlenecks and slowed down productivity and customer satisfaction....

Daniel Ponizil

7.1.2025

7 minutes of reading

SLAs, SLOs, and SLIs: What’s the difference and why they matter for your IT team

In IT, we’re all about keeping things running smoothly and keeping people happy. But when it comes to managing service expectations, terms like SLA, SLO, and SLI can feel like alphabet soup. If you’re not 100% clear on what they mean or how they work together, don’t sweat it, you’re not alone....

Jana Mancikova

10.12.2024

5 minutes of reading

Top 10 Tech Trends in 2025

In the rapidly evolving technology landscape, strategic planning is crucial. This trend will continue in the coming year and CIOs and IT managers must prepare for new challenges and solutions to existing ones. The following article provides a list of the top trends to watch for in the coming year.

Adam Sima

3.12.2024

6 minutes of reading

ITAM in SMBs - Trends We See for 2025

In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive...

Jana Silarova

19.11.2024

4 minutes of reading

ALVAO Secures Spot on Crown Commercial Service’s G-Cloud 14 Framework

ALVAO, a leading provider of IT Service Management (ITSM) and IT Asset Management (ITAM) solutions, is thrilled to announce its inclusion in the esteemed Crown Commercial Service (CCS) G-Cloud 14 framework (RM1557.14).

Jana Silarova

6.11.2024

1 minute of reading

What is the Difference Between EAM and ITAM?

When it comes to managing assets in an organization, two terms you will most encounter are Enterprise Asset Management (EAM) and IT Asset Management (ITAM). They may look similar at first, and they are somewhat related. However, each has its own focus and plays a unique role in an organization....

Pavlína Krajčíková

6.11.2024

4 minutes of reading

The key Role of ITAM in offboarding and onboarding

In onboarding and offboarding employees, IT Asset Management (ITAM) plays a crucial role. It helps your organization stay organized, manage and secure. ITAM does more than manage laptops and software. It coordinates everything an employee needs to start working effectively or finish strong. Here’s...

Pavlína Krajčíková

6.11.2024

5 minutes of reading