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News not only from ITSM world

Latest Articles

The key Role of ITAM in offboarding and onboarding

In onboarding and offboarding employees, IT Asset Management (ITAM) plays a crucial role. It helps your organization stay organized, manage and secure. ITAM does more than manage laptops and software. It coordinates everything an employee needs to start working effectively or finish strong. Here’s...

Pavlína Krajčíková

6.11.2024

5 minutes of reading

Help desk vs Service Desk vs Ticketing Tool: Understanding the differences

Many people ask this question: What is the difference between a helpdesk, a service desk and a ticketing tool? It’s crucial to understand whether your organization needs a help desk, a service desk or both. This article will clarify the fundamental distinctions between these two terms leaving no...

Pavlína Krajčíková

5.11.2024

4 minutes of reading

Experience ALVAO's Solutions in Action: Secure Your Live Demo Session with a Senior Consultant at SITS 2023!

Learn about ALVAO's innovative IT Service Management and Asset Management solutions for Microsoft 365 at SITS 2023. Meet ALVAO team in person at booth #225 during the exciting May 10 - 11 event at Excell London.

Jana Silarova

27.3.2023

4 minutes of reading

Why you should keep an asset register, and how to simplify inventory-taking

Suppose a new employee has joined, and you don’t have a monitor or office chair available. Maybe you don’t use any asset registration tool and you haven’t checked your warehouses, maybe you do use a register, but it has outdated data; if you’ve met with similar problems, why not start with a...

Jana Mancikova

19.1.2023

6 minutes of reading

What's the difference between HAM, SAM and ITAM?

IT asset management tools are becoming an increasingly important topic. There are a number of reasons for this. For one thing, without due records, you are setting up and managing processes incorrectly, which often leads to faulty planning and unnecessary expenditure. In addition to mismanagement,...

Adam Sima

2.1.2023

3 minutes of reading

7 ways ITAM can help you halve your IT budget

In anticipation of tougher economic times, companies and organizations are looking for ways to save money, but also to do things better and more efficiently. Many companies are adopting IT Asset Management (ITAM) solutions because these bring numerous benefits such as strengthening cyber security,...

Adam Sima

20.12.2022

6 minutes of reading

Interview: The opportunity to increase service maturity from low to high has never been better

Paul Wilkinson is the head of the business and marketing department at UK's largest independent IT Service Transformation Consultancy - iCore. He has spent the last 20 years supporting organizations on technology optimization and transformation journeys. In this interview we discussed why ITSM...

Jana Mancikova

24.10.2022

6 minutes of reading

ITSM as the first steps to strengthening cybersecurity

Cybersecurity is slowly but surely becoming a TOP priority – both in the private and public sectors. Despite this, management tends to believe that a firewall/antivirus = 100% security throughout the organization. Why are these procedures not enough and how should the IT department initiate a...

Jana Mancikova

7.10.2022

6 minutes of reading

ALVAO has been approved for UK public sector use – our products are available in G-Cloud

ALVAO products, Asset Management and Service Desk, are now available not only in the Czech and Slovak eGovernment cloud but also in the British G-Cloud.

Jana Mancikova

6.10.2022

1 minute of reading

ALVAO 11 Achieves PinkVERIFY Certification for ITIL 4 – Elevating ITSM and ITAM to New Heights

In the ever-evolving landscape of IT service management (ITSM) and IT asset management (ITAM), staying ahead of the game is essential. The journey from ITIL 3 to ITIL 2011 (or simply "ITIL V3") was a significant leap forward, and now, the industry has taken another momentous stride with ITIL 4. And...

Jana Silarova

15.9.2022

3 minutes of reading

The request form can save hours. Do you know all its features?

The request entry form is the gateway to any Service Desk. How is it to be made as understandable as possible for staff; to make sure the operator saves time and not make it a nightmare for those who fill it out…?

Jana Mancikova

6.9.2022

2 minutes of reading