News not only from ITSM world

Latest Articles

ITIL (Version 5) Is Here. What’s new and what does it mean to you?

The framework that quietly runs IT service management across the world just got its biggest update in seven years. ITIL 5 is an evolution, not a reset. It reflects the reality we live in now: a world of AI and automation.

Jana Mancikova

25.3.2026

8 minutes of reading

IT Asset Management: Visibility Instead of Uncertainty

In most companies, it doesn’t look chaotic. Devices are deployed. Licenses renew automatically. Data lives in spreadsheets. Until someone asks a simple question. What do we actually have and where is it?

Jana Mancikova

25.2.2026

2 minutes of reading

What is the Difference Between EAM and ITAM?

When it comes to managing assets in an organization, two terms you will most encounter are Enterprise Asset Management (EAM) and IT Asset Management (ITAM). They may look similar at first, and they are somewhat related. However, each has its own focus and plays a unique role in an organization....

Pavlína Krajčíková

6.11.2024

4 minutes of reading

The key Role of ITAM in offboarding and onboarding

In onboarding and offboarding employees, IT Asset Management (ITAM) plays a crucial role. It helps your organization stay organized, manage and secure. ITAM does more than manage laptops and software. It coordinates everything an employee needs to start working effectively or finish strong. Here’s...

Pavlína Krajčíková

6.11.2024

5 minutes of reading

Help desk vs Service Desk vs Ticketing Tool: Understanding the differences

Many people ask this question: What is the difference between a helpdesk, a service desk and a ticketing tool? It’s crucial to understand whether your organization needs a help desk, a service desk or both. This article will clarify the fundamental distinctions between these two terms leaving no...

Pavlína Krajčíková

5.11.2024

4 minutes of reading

What is Agentic AI? And why does it matter in IT service management and ITAM?

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, expected functionality or choosing a trusted brand. They’re looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT...

Adam Sima

23.10.2024

5 minutes of reading

The Benefits of IT Asset Management (ITAM): Why You Can't Afford to Ignore It

IT Asset Management (ITAM) might not always be top of mind, but ignoring it is like leaving money on the table. A good IT Asset Management strategy helps you avoid unnecessary spending, security risks, and compliance headaches. In this article, we'll break down why ITAM should be a priority in your...

Jana Mancikova

1.10.2024

8 minutes of reading

What Is Incident Management and Why Is It Important for SMBs?

Discover how incident management is crucial for SMBs to accelerate growth and compete in today's competitive business landscape. Why IT Asset Management plays a crucial role in managing incident management effectively.

David Kocian

23.9.2024

7 minutes of reading

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading