Paul has spent the last 20 years supporting organizations on technology optimization and transformation journeys. In this interview we discussed why ITSM struggles to find its place in modern companies and what is the remedy. We also talked about ITIL implementation in SMB sector.
Martin Vitouš has been working in IT for almost 30 years. During that time he’s been through just about everything IT has to offer. His goal is always for customers and trainees to take away something that will help them and that makes sense.
Tomáš Gregor originally studied dam construction. However, he has spent most of his career managing large projects. In this interview, we talked about why the most important aspect of project management is the human factor and how to handle tense situations.
You won’t find a classic salesperson at ALVAO. Nor in the person of Zdeněk Jelínek, who has been in charge of our activities in Slovakia since September. Originally an IT manager and ITIL sceptic, he has become one of the few certified ITIL experts in the Czech Republic. We talked about ITIL 4 and plans...
Rudolf Slaba is an ITIL Expert and Process Specialist at O2 Czech Republic. In addition, he owns a pack of working dogs for hunting wild boar and trains ITIL courses throughout the country. We talked about the change management process and its deployment in companies.
David Zažímal manages IT at Jihlava hospital. We talked about what a critical outage looks like in a hospital, what specific problems one has to face, and why the computer labels have to be more durable than in other sectors.
David Foxen has years of experience in IT Asset Management and track record of saving companies millions of pounds through implementing and maturing successful ITAM functions. He is a founder of SAM Beast consultancy agency. He shares his passion for ITAM via live LinkedIn and Youtube stream. We talked...
Linet, the world’s leading manufacturer of hospital beds, has seen meteoric growth over the past year. The IT department is also a significant contributor to the growth of the company, as its manager Petr Němeček told us. We talked about project management and end-user satisfaction.
Miroslav Hlohovský, CEO of our partner company OMNICOM, has been in IT management for over 15 years. In addition to hundreds of training courses and consultations, he recently co-authored ITIL 4 manuals. We talked about empathy in Service Management, customer service mapping and the future of ITIL.