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Blog (Interviews)

Interview: You can’t be dogmatic about ITIL®. But you won’t find any nonsense in it.

You won’t find a classic salesperson at ALVAO. Nor in the person of Zdeněk Jelínek, who has been in charge of our activities in Slovakia since September. Originally an IT manager and ITIL sceptic, he has become one of the few certified ITIL experts in the Czech Republic. We talked about ITIL 4 and plans for ALVAO in Slovakia.

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Interview: Change Management can’t be done halfway

Rudolf Slaba is an ITIL Expert and Process Specialist at O2 Czech Republic. In addition, he owns a pack of working dogs for hunting wild boar and trains ITIL courses throughout the country. We talked about the change management process and its deployment in companies.

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Interview: ITAM needs to be proactive and look towards the future

David Foxen has years of experience in IT Asset Management and track record of saving companies millions of pounds through implementing and maturing successful ITAM functions. He is a founder of SAM Beast consultancy agency. He shares his passion for ITAM via live LinkedIn and Youtube stream. We talked about SaaS, IT Security and why ITAM should look more towards the future.

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Interview: ‘We still have the enthusiasm of a garage start-up,’ says Petr Němeček from Linet

Linet, the world’s leading manufacturer of hospital beds, has seen meteoric growth over the past year. The IT department is also a significant contributor to the growth of the company, as its manager Petr Němeček told us. We talked about project management and end-user satisfaction.

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Interview: ITIL is no longer just an IT best practice

Miroslav Hlohovský, CEO of our partner company OMNICOM, has been in IT management for over 15 years. In addition to hundreds of training courses and consultations, he recently co-authored ITIL 4 manuals. We talked about empathy in Service Management, customer service mapping and the future of ITIL.

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"ITIL 4 focuses on the ‘people side’ of things way more"

Philip Hearsum is one of the ITIL 4 lead architects. We spoke with him about why we needed a revised ITIL and how both IT and non-IT departments can benefit from it.

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“LEAN IT is a set of techniques and approaches to help businesses with continuous improvement...”

Peter Hubbard is one of the main consultants of the prestigious Pink Elephant company. In an exclusive interview, we talked to him about LEAN IT management.

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