Transfer anywhere from hundreds to tens of thousands of tickets in minutes, following your defined rules (e.g., newest first).
Preserve key details such as the subject, creation and resolution dates, custom fields, requesters information, and ticket status.
Choose to migrate all ticket communication or just part of it (e.g., the last 10 messages) including dates, author (email sender).
Move any attachments such as images, text/pdf files, etc. to preserve the full context of the communication.
Bulk-transfer selected articles without manual rewriting or reformatting.
Import your existing service catalog into ALVAO automatically, so you do not have to rebuild it from scratch.
Automatically maps services and requester based on existing IDs and emails.
One-time setup through REST API ensures safe, fast data flow with full auditability.
“The migration was carried out on a live database and under a very tight deadline. Despite that, all 14,000 tickets were migrated successfully without a single error.”
– Jan Fiala, Senior Consultant on Binzel Abicor migration
The migration process runs in the background and does not interrupt daily work.
In addition to the listed items, you can request other data types. Our experts will assess their technical compatibility.
Yes. We can transfer any number of tickets, though we usually recommend limiting the timeframe (for example, the last 24 months).
We support migrations from most leading ITSM tools on the market (e.g., Freshservice). For a detailed assessment, please contact our specialists.