Blog (Best practices)

ITIL 4 Series: The latest of the best in IT Management Practices

ITIL is a set of best practices for IT management – a wealth of practical experience summarized into a comprehensive framework. It was created in the 1980s in the UK at the instigation of the government, responding to the growing role of technology in business. Since then, ITIL has established itself as a proven and globally recognized framework for IT Service Management. As part of our series we will introduce you to the basics of ITIL, add some tips on how to put theory into practice straight away, and also introduce you to the authors of the new version through a set of interviews.

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ITIL® 4: Implementation

Whatever you think of ITIL, sooner or later anyone involved in IT management will come across it. Some have their reservations about it, others are avid fans. But the very fact that we understand each other when we talk about incidents or problems is largely due to ITIL. So, when to start thinking about implementing ITIL and how to know if it makes sense for your organization? That’s what the last article of our series is going to be about. At the same time, we will also look at the issue of certification.

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ITIL® 4: The Processes, Practices and Four Dimensions of IT Management

Processes are often the first thing that people think of when they say ITIL. The implementation of ITIL goes hand in hand with the introduction or fine-tuning of important processes such as Incident Management, Change Management or Problem Management. These basic processes can be found almost unchanged in the fourth edition of ITIL. However, the new edition works with the broader concept of ‘practices’. It’s not just about finding the right sequence of steps and actions. We need to make sure we have everything we need to create value for the customer.

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ITIL® 4: Guiding Principles, Part Two

The guiding principles of the new ITIL edition have generated a positive response around the world. These are the practical and universal recommendations that you can follow in any situation. They are the foundation of everything we want to achieve in Service Management, as ITIL 4 co-author Philip Hearsum has said. In the previous part, we presented you with the first four principles. Today we’ll be taking a look at the other three, and thinking about why it is sometimes difficult to follow their simple advice.

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The most practical portions of ITIL® 4: Guiding Principles

Before the ITIL 4 Foundation book was even published, we had the opportunity to ask the authors what their favourite chapter was. We expected diverse answers, but they all agreed on one thing: The chapter on Guiding Principles. No wonder. Guiding principles are perhaps the most practical thing you will find in the new ITIL. In the following two articles, we will present all 7 guiding principles in detail.

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ITIL® 4: Service Value System - from opportunity to value

Herta Herzog, one of the founders of modern market research, was behind the huge success of the small advertising agency Tinker & Partners in the 1960s. As part of her work she used motivational interviews, previously only deployed in therapy. Marketing had previously explored what people buy. Herta Herzog wondered just why people buy what they buy. What’s their motivation? This change in approach helped Tinker’s clients make millions of dollars. It brought a revolution to marketing. With some exaggeration, we can say that a similar sea-change in thinking has come into IT management in recent ...

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What is ITIL®: Definitions, history and benefits of each version

Today, ITIL is the most successful set of best practices, and thanks to a recent update remains relevant to modern businesses even after 30 years. In the new series, we will introduce the basic concepts of the new edition and show how to put theory into practice without further ado.

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Benefits of ITAM (IT Asset Management)

Having your assets under control is at the heart of a functioning IT department. Whether you’re addressing security, planning the budget for the upcoming period, or selecting suppliers, a reliable overview of assets is a must. Still, plenty of IT managers don’t know how many company computers they are in charge of or how much they will be spending in the coming year on renewing software licenses.

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How to improve your workflow and not let it slip

Workflow is another bit of jargon that has found its way into everyday language and is here for keeps, at least in the business environment. Naturally, companies are looking for ways to ensure that work ‘flows smoothly’ without unnecessary interruptions, loss of information, and paperwork. In today’s article, we will explain exactly what exactly the term workflow covers, and how it will make your job easier.

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Handover protocols: relic, necessary evil or opportunity?

Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.

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