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Best practices

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ALVAO's Tree Structure Makes IT Asset Management Easy

There is no doubt that managing IT assets can be a hassle sometimes and in some cases can seem like wrangling a herd of digital cats at times. Overflowing spreadsheets are causing crucial details to be lost. Here is where ALVAO Asset Management comes in, offering a powerful solution with an intuitive...

Jana Silarova

29.5.2024

4 minutes of reading

ITSM vs. ITAM vs. ITOM: What's the Difference?

In the ever-evolving landscape of IT management, it's easy to get lost in the sea of acronyms and frameworks. Amidst the overlap in managed agendas and shared goals, even seasoned IT professionals can find themselves scratching their heads. In this article, we will focus on three key frameworks within...

Adam Sima

27.5.2024

4 minutes of reading

IT Service Management (ITSM) vs Enterprise Service Management (ESM). What's the difference?  

In the realm of business services and technology, two frequently encountered terms are IT Service Management (ITSM) and Enterprise Service Management (ESM). While these frameworks may sound similar and share common principles and goals, they exhibit distinct differences that warrant consideration for...

Adam Sima

29.4.2024

7 minutes of reading

Challenges with Knowledge Management in ITSM

Organizations often struggle to manage and optimize Knowledge management. This article goes beyond definitions, going depper into the untamed hurdles companies face when integrating Knowledge Management (KM) into their IT Service Management (ITSM) processes. We'll explore common roadblocks like siloed...

Jana Mancikova

12.2.2024

6 minutes of reading

How to choose the most suitable ITSM solution for your needs

Are you dissatisfied with your current solution wanting a change? Are you constantly firefighting in IT and is management finally giving you the green light to make changes? This article can serve as a guide to help you consider all fundamental aspects of choosing the right ITSM tool.

Jana Mancikova

2.1.2024

5 minutes of reading

What's the difference between ITAM and CMDB?

IT Service Management (ITSM) offers various terms that often lead to confusion and misunderstanding. Much like other fields and industries, emerging trends are sprouting like mushrooms after a rainstorm, accompanied by new terms and definitions that can be rather confusing.

Jana Mancikova

5.12.2023

4 minutes of reading

CritSit in IT Service Desk

CritSits stands for critical situations that require immediate attention to prevent serious consequences. In this article, we will explain what the term ‘CritSit’ means in terms of IT service desk, and then we’ll look into why a team gets into CritSit mode, what measures we can take to avoid it, and...

Mukesh Sharma

17.11.2023

4 minutes of reading

How ITSM can help improve customer satisfaction

Customer Satisfaction is the most important metric that measures the performance of a service desk team.

Mukesh Sharma

6.11.2023

2 minutes of reading

What 7 areas of ITSM will see the greatest AI advances? Get yourself and your organization fit for the digital revolution

It takes no evangelist to spread glad tidings about AI in ITSM. Artificial Intelligence takes IT process management to the next level – just as when ITIL first brought in best practices. AI can automate processes that take hours of time and soak up staff budget. Artificial intelligence predicts threats,...

Jana Mancikova

30.5.2023

5 minutes of reading

Building a Rock-Solid Service Desk: The 5 Key Pillars of IT Success

In today's fast-paced business environment, the success of an organization's IT operations also depends on the effectiveness of its Service Desk. A well-run Service Desk can provide quick and efficient solutions to IT issues, minimizing downtime and ensuring business continuity. As Chief Information...

Mukesh Sharma

13.4.2023

2 minutes of reading

AI in ITSM? Don’t miss the proverbial bus, and discover the trends that will shape the next decade

How can AI (Artificial Intelligence) improve today’s ITSM processes; where has AI been helping for quite some time; where is development heading? AI integration into the workplace will be increasingly common. Virtually any activity that works with data can be made more effective with AI. It’s no surprise...

Jana Silarova

3.4.2023

7 minutes of reading

Why you should keep an asset register, and how to simplify inventory-taking

Suppose a new employee has joined, and you don’t have a monitor or office chair available. Maybe you don’t use any asset registration tool and you haven’t checked your warehouses, maybe you do use a register, but it has outdated data; if you’ve met with similar problems, why not start with a regular...

Jana Mancikova

19.1.2023

6 minutes of reading

What's the difference between HAM, SAM and ITAM?

IT asset management tools are becoming an increasingly important topic. There are a number of reasons for this. For one thing, without due records, you are setting up and managing processes incorrectly, which often leads to faulty planning and unnecessary expenditure. In addition to mismanagement, poor...

Adam Sima

2.1.2023

2 minutes of reading