We care about your privacy!

We use cookies on this website to improve your browsing experience and make your interactions more meaningful. This includes analyzing website traffic, individual usage to tailor content to your preference and measure the effectiveness of ads and ad campaigns. You can learn more about how we use cookies and manage your preferences in our privacy statement and cookies policy.

Accept Manage cookies Required only

Best practices

The key Role of ITAM in offboarding and onboarding

In onboarding and offboarding employees, IT Asset Management (ITAM) plays a crucial role. It helps your organization stay organized, manage and secure. ITAM does more than manage laptops and software. It coordinates everything an employee needs to start working effectively or finish strong. Here’s...

Pavlína Krajčíková

6.11.2024

5 minutes of reading

The Benefits of IT Asset Management (ITAM): Why You Can't Afford to Ignore It

IT Asset Management (ITAM) might not always be top of mind, but ignoring it is like leaving money on the table. A good IT Asset Management strategy helps you avoid unnecessary spending, security risks, and compliance headaches. In this article, we'll break down why ITAM should be a priority in your...

Jana Mancikova

1.10.2024

8 minutes of reading

What Is Incident Management and Why Is It Important for SMBs?

Discover how incident management is crucial for SMBs to accelerate growth and compete in today's competitive business landscape. Why IT Asset Management plays a crucial role in managing incident management effectively.

David Kocian

23.9.2024

7 minutes of reading

What is a Service Level Agreement (SLA)? Simple examples

Learn everything you need to know in this easy-to-follow article. We'll cover what Service Level Agreements (SLAs) stand for, why they're essential, and how to effectively manage them using Service Level Management (SLM). Discover simple examples and best practices to ensure optimal service...

Jana Mancikova

6.9.2024

7 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ALVAO's Tree Structure Makes IT Asset Management Easy

There is no doubt that managing IT assets can be a hassle sometimes and in some cases can seem like wrangling a herd of digital cats at times. Overflowing spreadsheets are causing crucial details to be lost. Here is where ALVAO Asset Management comes in, offering a powerful solution with an...

Jana Silarova

29.5.2024

4 minutes of reading

ITSM vs. ITAM vs. ITOM: What's the Difference?

In the ever-evolving landscape of IT management, it's easy to get lost in the sea of acronyms and frameworks. Amidst the overlap in managed agendas and shared goals, even seasoned IT professionals can find themselves scratching their heads. In this article, we will focus on three key frameworks...

Adam Sima

27.5.2024

4 minutes of reading

What is ITIL®: Definitions, history and benefits of each version

Today, ITIL is the most successful set of best practices, and thanks to a recent update remains relevant to modern businesses even after 30 years. In the new series, we will introduce the basic concepts of the new edition and show how to put theory into practice without further ado.

Jan Skrabanek

30.4.2024

12 minutes of reading

IT Service Management (ITSM) vs Enterprise Service Management (ESM). What's the difference?  

In the realm of business services and technology, two frequently encountered terms are IT Service Management (ITSM) and Enterprise Service Management (ESM). While these frameworks may sound similar and share common principles and goals, they exhibit distinct differences that warrant consideration...

Adam Sima

29.4.2024

7 minutes of reading

Challenges with Knowledge Management in ITSM

Organizations often struggle to manage and optimize Knowledge management. This article goes beyond definitions, going depper into the untamed hurdles companies face when integrating Knowledge Management (KM) into their IT Service Management (ITSM) processes. We'll explore common roadblocks like...

Jana Mancikova

12.2.2024

6 minutes of reading

How to choose the most suitable ITSM solution for your needs

Are you dissatisfied with your current solution wanting a change? Are you constantly firefighting in IT and is management finally giving you the green light to make changes? This article can serve as a guide to help you consider all fundamental aspects of choosing the right ITSM tool.

Jana Mancikova

2.1.2024

5 minutes of reading

What's the difference between ITAM and CMDB?

IT Service Management (ITSM) offers various terms that often lead to confusion and misunderstanding. Much like other fields and industries, emerging trends are sprouting like mushrooms after a rainstorm, accompanied by new terms and definitions that can be rather confusing.

Jana Mancikova

5.12.2023

4 minutes of reading

CritSit in IT Service Desk

CritSits stands for critical situations that require immediate attention to prevent serious consequences. In this article, we will explain what the term ‘CritSit’ means in terms of IT service desk, and then we’ll look into why a team gets into CritSit mode, what measures we can take to avoid it,...

Mukesh Sharma

17.11.2023

4 minutes of reading

How ITSM can help improve customer satisfaction

Customer Satisfaction is the most important metric that measures the performance of a service desk team.

Mukesh Sharma

6.11.2023

2 minutes of reading