News not only from ITSM world

Latest Articles

The Watermelon Effect in IT: Why SLAs Fail & How XLAs Fix It (2026)

Your IT services might look great on paper since SLAs are met, response times are fast and uptime is high. But are your users actually happy? The watermelon effect happens when SLAs are met but users still complain. How to solve it? Find out in the below article and get a free checklist to easily...

Jana Mancikova

1.2.2026

7 minutes of reading

The IT challenges of 2026: Why ITSM and ITAM are converging, and what good practice looks like

As 2026 gets underway, IT leaders are discovering that the pressure is not coming from one big change, but from several medium-sized ones arriving at the same time. Learn more about this in the article.

Steve Salisbury

27.1.2026

5 minutes of reading

The request form can save hours. Do you know all its features?

The request entry form is the gateway to any Service Desk. How is it to be made as understandable as possible for staff; to make sure the operator saves time and not make it a nightmare for those who fill it out…?

Jana Mancikova

6.9.2022

2 minutes of reading

Is it worth extending Service Desk to other non-IT departments?

Do you want to take a step forward and extend Service Desk to the rest of the business? Is it worth it? It doesn’t have to be as hard to do as you might think. It won’t cost you much either.

Jana Mancikova

5.9.2022

3 minutes of reading

Interview: What is the role of the CIO in digital transformation?

Martin Vitouš has been working in IT for almost 30 years. During that time he’s been through just about everything IT has to offer. His goal is always for customers and trainees to take away something that will help them and that makes sense.

Jan Skrabanek

30.8.2022

5 minutes of reading

Change that will outlive you: Managing transformative projects, part 2

Get inspired by our experience with best practices and learn from people with many years of experience on change management

Jan Skrabanek

27.8.2022

6 minutes of reading

Change that will outlive you: Managing transformative projects, part 1

Read about change management from different angles, get inspired by our own experience with best practices and learn from people with many years of know-how

Jan Skrabanek

26.8.2022

6 minutes of reading

How does one go about researching the UX for applications used by thousands, in dozens of countries

Are you no fan of guesswork, either? Do you prefer to verify the information at source, and if at all possible, delve deeper and find out why? Then you are in the same boat as the crew here at ALVAO.

Markéta Kurucova

23.8.2022

7 minutes of reading

What is the Service Desk + 7 reasons why it makes life easier for (not just) IT departments

How to prevent IT departments from being overwhelmed by technical requests from other departments? How to solve company-wide issues simply and effectively? And how to effectively present the results of the IT department of the rest of the company. The solution to these goes under the name of the...

Jana Mancikova

18.8.2022

7 minutes of reading

Interview: Project management with Tomáš Gregor

Tomáš Gregor originally studied dam construction. However, he has spent most of his career managing large projects. In this interview, we talked about why the most important aspect of project management is the human factor and how to handle tense situations.

Jan Skrabanek

8.8.2022

9 minutes of reading

Don’t underestimate corporate culture and do gain ambassadors for your project

In an NHL exhibition game in 1969, Ted Green nearly lost his life. A blow with a high stick to his unprotected head caused Ted a serious brain injury. In the Swedish league, they made helmet-wearing mandatory. It was clear that Swedish hockey was safer, yet NHL players still didn’t like helmets....

Jan Skrabanek

7.8.2022

7 minutes of reading