News not only from ITSM world

Latest Articles

What’s new in 26.2?

Here’s what changed in ALVAO 26.2 and how it helps your team keep daily IT work under control.

Jana Mancikova

11.5.2026

5 minutes of reading

ALVAO Inspiration Day 2026: Clarity in Everyday IT Operations

On April 16, 2026, we came together once again at Microsoft’s Prague headquarters. Nearly 200 IT professionals—customers, partners, and peers—met to share what truly works in everyday IT operations.

Pavlína Krajčíková

10.5.2026

3 minutes of reading

Help desk vs Service Desk vs Ticketing Tool: Understanding the differences

Many people ask this question: What is the difference between a helpdesk, a service desk and a ticketing tool? It’s crucial to understand whether your organization needs a help desk, a service desk or both. This article will clarify the fundamental distinctions between these two terms leaving no...

Pavlína Krajčíková

5.11.2024

4 minutes of reading

What is Agentic AI? And why does it matter in IT service management and ITAM?

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, expected functionality or choosing a trusted brand. They’re looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT...

Adam Sima

23.10.2024

5 minutes of reading

The Benefits of IT Asset Management (ITAM): Why You Can't Afford to Ignore It

IT Asset Management (ITAM) might not always be top of mind, but ignoring it is like leaving money on the table. A good IT Asset Management strategy helps you avoid unnecessary spending, security risks, and compliance headaches. In this article, we'll break down why ITAM should be a priority in your...

Jana Mancikova

1.10.2024

8 minutes of reading

What Is Incident Management and Why Is It Important for SMBs?

Discover how incident management is crucial for SMBs to accelerate growth and compete in today's competitive business landscape. Why IT Asset Management plays a crucial role in managing incident management effectively.

David Kocian

23.9.2024

7 minutes of reading

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ITSM and ITAM for Higher Education

EUNIS-CZ annual conference in Špindlerův Mlýn focused on the digitalization of Higher Education in the Czech Republic is taking place this week. Two days full of inspiration, innovation, ideas, and most importantly, sharing experiences and best practices. The main topic for this year is "University...

Jana Silarova

4.6.2024

1 minute of reading

What are MTBF, MTTR, MTTA, and MTTF incident metrics? How to calculate them?

When discussing incident management, some argue that incident metrics like MTBF, MTTR, MTTA, and MTTF matter less than understanding how incidents can be resolved, what preventive measures work, and why incidents occur in the first place (i.e., identifying the root cause). Let's find out in the...

Jana Mancikova

30.5.2024

10 minutes of reading