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News not only from ITSM world

Latest Articles

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ITSM and ITAM for Higher Education

EUNIS-CZ annual conference in Špindlerův Mlýn focused on the digitalization of Higher Education in the Czech Republic is taking place this week. Two days full of inspiration, innovation, ideas, and most importantly, sharing experiences and best practices. The main topic for this year is "University in...

Jana Silarova

4.6.2024

1 minute of reading

Interview: Project management with Tomáš Gregor

Tomáš Gregor originally studied dam construction. However, he has spent most of his career managing large projects. In this interview, we talked about why the most important aspect of project management is the human factor and how to handle tense situations.

Jan Skrabanek

8.8.2022

9 minutes of reading

Don’t underestimate corporate culture and do gain ambassadors for your project

In an NHL exhibition game in 1969, Ted Green nearly lost his life. A blow with a high stick to his unprotected head caused Ted a serious brain injury. In the Swedish league, they made helmet-wearing mandatory. It was clear that Swedish hockey was safer, yet NHL players still didn’t like helmets. How...

Jan Skrabanek

7.8.2022

7 minutes of reading

How ALVAO simplifies the work for L1 support operators

Basic user support (your IT helpdesk) accounts for 70% of how people in the company perceive IT. In other words, IT’s image is all about L1 support. In order to help the resolution team do the kind of work colleagues will appreciate, we’ve provided a number of tweaks at ALVAO for better work organization.

Jana Mancikova

18.7.2022

3 minutes of reading

Interview: You can’t be dogmatic about ITIL®. But you won’t find any nonsense in it.

You won’t find a classic salesperson at ALVAO. Nor in the person of Zdeněk Jelínek, who has been in charge of our activities in Slovakia since September. Originally an IT manager and ITIL sceptic, he has become one of the few certified ITIL experts in the Czech Republic. We talked about ITIL 4 and plans...

Jan Skrabanek

29.6.2022

5 minutes of reading

It doesn’t pay to overlook dragons. Not even in IT.

‘There's NO Such Thing as a Dragon,’ the mother repeats over and over again in Jack Kent’s charming fairy tale of that name. A small dragon appears in her son Billy’s room in the morning and he runs downstairs to tell her right away. But the mother doesn’t take the news seriously at all. There’s no such...

Jan Skrabanek

13.6.2022

5 minutes of reading

Interview: Change Management can’t be done halfway

Rudolf Slaba is an ITIL Expert and Process Specialist at O2 Czech Republic. In addition, he owns a pack of working dogs for hunting wild boar and trains ITIL courses throughout the country. We talked about the change management process and its deployment in companies.

Jan Skrabanek

2.6.2022

7 minutes of reading

The specifics of IT management in hospitals and healthcare facilities

Healing people is a complex discipline where information technology is increasingly playing an important role. Most workplaces today are equipped with smart devices, connected to a network. The X-ray machine sends its images directly to the system for evaluation. Pharmacy systems regulate the temperatures...

Jan Skrabanek

31.5.2022

6 minutes of reading

Interview: Systems failure can paralyze the hospital, yet health care has to keep going

David Zažímal manages IT at Jihlava hospital. We talked about what a critical outage looks like in a hospital, what specific problems one has to face, and why the computer labels have to be more durable than in other sectors.

Jan Skrabanek

17.5.2022

7 minutes of reading

ALVAO ITSM Solution is now available for purchase on Microsoft AppSource!

At Alvao we pride ourselves to be the most Microsoft-centric ITSM product out there. Our solution is integrated with Microsoft Outlook and Teams which enables employees to raise tickets easily and directly from both of them. You can now request a free trial or directly purchase Alvao via Microsoft AppSource.

Jana Silarova

7.4.2022

0 minutes of reading