News not only from ITSM world

Latest Articles

IT Asset Management: Visibility Instead of Uncertainty

In most companies, it doesn’t look chaotic. Devices are deployed. Licenses renew automatically. Data lives in spreadsheets. Until someone asks a simple question. What do we actually have and where is it?

Jana Mancikova

25.2.2026

2 minutes of reading

What’s new in 26.1?

Skip the manuals. Here’s a rundown of the new features that won’t ruin your morning coffee.

Jana Mancikova

23.2.2026

5 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ITSM and ITAM for Higher Education

EUNIS-CZ annual conference in Špindlerův Mlýn focused on the digitalization of Higher Education in the Czech Republic is taking place this week. Two days full of inspiration, innovation, ideas, and most importantly, sharing experiences and best practices. The main topic for this year is "University...

Jana Silarova

4.6.2024

1 minute of reading

What are MTBF, MTTR, MTTA, and MTTF incident metrics? How to calculate them?

When discussing incident management, some argue that incident metrics like MTBF, MTTR, MTTA, and MTTF matter less than understanding how incidents can be resolved, what preventive measures work, and why incidents occur in the first place (i.e., identifying the root cause). Let's find out in the...

Jana Mancikova

30.5.2024

10 minutes of reading

ALVAO's Tree Structure Makes IT Asset Management Easy

There is no doubt that managing IT assets can be a hassle sometimes and in some cases can seem like wrangling a herd of digital cats at times. Overflowing spreadsheets are causing crucial details to be lost. Here is where ALVAO Asset Management comes in, offering a powerful solution with an...

Jana Silarova

29.5.2024

4 minutes of reading

ITSM vs. ITAM vs. ITOM: What's the Difference?

In the ever-evolving landscape of IT management, it's easy to get lost in the sea of acronyms and frameworks. Amidst the overlap in managed agendas and shared goals, even seasoned IT professionals can find themselves scratching their heads. In this article, we will focus on three key frameworks...

Adam Sima

27.5.2024

4 minutes of reading

What is ITIL®: Definitions, history and benefits of each version

Today, ITIL is the most successful set of best practices, and thanks to a recent update remains relevant to modern businesses even after 30 years. In the new series, we will introduce the basic concepts of the new edition and show how to put theory into practice without further ado.

Jan Skrabanek

30.4.2024

12 minutes of reading

What’s new in ALVAO 11.2

The new version of ALVAO 11.2 brings a number of new features and improvements to make your everyday work easier, and some new options.

Jana Mancikova

25.4.2024

6 minutes of reading

ALVAO Made a Splash at SITS 2024!

ALVAO recently wrapped up its third successful appearance at SITS in London, Europe's biggest ITSM conference. For those unfamiliar, SITS is a must-attend event for anyone in the IT service management space. It's a fantastic opportunity to learn about the latest trends, network with industry...

Jana Silarova

24.4.2024

3 minutes of reading

Challenges with Knowledge Management in ITSM

Organizations often struggle to manage and optimize Knowledge management. This article goes beyond definitions, going depper into the untamed hurdles companies face when integrating Knowledge Management (KM) into their IT Service Management (ITSM) processes. We'll explore common roadblocks like...

Jana Mancikova

12.2.2024

6 minutes of reading