News not only from ITSM world

Latest Articles

Surprising fact at DTX Manchester 2026: While the world talks about AI, IT teams are still quietly struggling with Excel

The atmosphere at DTX Manchester 2026 was electric, but if you listened closely to the conversations between sessions, a very different story emerged. Read more in the article.

Jana Mancikova

6.5.2026

4 minutes of reading

Enterprise Service Management: When the Company Starts Speaking the Same Language

Most IT teams today operate under clear rules. They have ticketing, monitor deadlines (SLAs), and track assets. However, as soon as a process touches another department such as HR, maintenance, or procurement, efficiency drops. The world of endless email threads, phone calls, and "what's the status...

Jana Mancikova

26.4.2026

3 minutes of reading

ALVAO's Tree Structure Makes IT Asset Management Easy

There is no doubt that managing IT assets can be a hassle sometimes and in some cases can seem like wrangling a herd of digital cats at times. Overflowing spreadsheets are causing crucial details to be lost. Here is where ALVAO Asset Management comes in, offering a powerful solution with an...

Jana Silarova

29.5.2024

4 minutes of reading

ITSM vs. ITAM vs. ITOM: What's the Difference?

In the ever-evolving landscape of IT management, it's easy to get lost in the sea of acronyms and frameworks. Amidst the overlap in managed agendas and shared goals, even seasoned IT professionals can find themselves scratching their heads. In this article, we will focus on three key frameworks...

Adam Sima

27.5.2024

4 minutes of reading

What is ITIL®: Definitions, history and benefits of each version

Today, ITIL is the most successful set of best practices, and thanks to a recent update remains relevant to modern businesses even after 30 years. In the new series, we will introduce the basic concepts of the new edition and show how to put theory into practice without further ado.

Jan Skrabanek

30.4.2024

12 minutes of reading

What’s new in ALVAO 11.2

The new version of ALVAO 11.2 brings a number of new features and improvements to make your everyday work easier, and some new options.

Jana Mancikova

25.4.2024

6 minutes of reading

ALVAO Made a Splash at SITS 2024!

ALVAO recently wrapped up its third successful appearance at SITS in London, Europe's biggest ITSM conference. For those unfamiliar, SITS is a must-attend event for anyone in the IT service management space. It's a fantastic opportunity to learn about the latest trends, network with industry...

Jana Silarova

24.4.2024

3 minutes of reading

Challenges with Knowledge Management in ITSM

Organizations often struggle to manage and optimize Knowledge management. This article goes beyond definitions, going depper into the untamed hurdles companies face when integrating Knowledge Management (KM) into their IT Service Management (ITSM) processes. We'll explore common roadblocks like...

Jana Mancikova

12.2.2024

6 minutes of reading

Jira Server is moving to cloud-only, where does that leave you?

In recent years, SaaS (Software as a Service) and the transition to the cloud have become a common part of optimizing companies’ software costs. Almost all software is available in this way today, but there are still good reasons why it is sometimes better to leave the software running on your...

Adam Sima

4.1.2024

4 minutes of reading

The benefits of using Microsoft Teams for IT service management

Microsoft Teams has evolved beyond a standard collaboration app, finding utility as a foundational component in the realm of IT Service Management (ITSM). This article explores the integration of Teams within a help desk framework, highlighting its capabilities in tandem with specialized ITSM...

Adam Sima

3.1.2024

8 minutes of reading

How to choose the most suitable ITSM solution for your needs

Are you dissatisfied with your current solution wanting a change? Are you constantly firefighting in IT and is management finally giving you the green light to make changes? This article can serve as a guide to help you consider all fundamental aspects of choosing the right ITSM tool.

Jana Mancikova

2.1.2024

5 minutes of reading