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News

ALVAO is part of the Microsoft Copilot Ecosystem

Since the beginning, we have been developing ALVAO in line with Microsoft's principles and strategies. Of course, during the past year and especially this year we have been closely following the developments at Microsoft and their products. And it was in cooperation with Microsoft experts that we worked...

Jan Prudík

23.11.2023

3 minutes of reading

ALVAO for Teams integration: Optimizing IT support with fresh features

Exciting news! We've been working hard on enhancing the integration of ALVAO Service Desk into Microsoft Teams to bring you a seamless IT support and user experience

Jana Mančíková

13.10.2023

1 minute of reading

User experience of ALVAO IT Service Management platform

Being associated with the service desk for over a decade, I have had the opportunity to work on different ITSM tools such as Remedy 6.5, 7.1, ICD, Maximo, and ServiceNow. ALVAO was the most different among all that I have worked with so far. So, let's look at some of the key features of ALVAO that make...

Mukesh Sharma

2.10.2023

3 minutes of reading

ALVAO has successfully passed the SOC 2, type II evaluation process

We are pleased to announce that ALVAO SaaS - cloud services have successfully passed the six-month evaluation process of SOC 2, type II. This audit confirmed that the set-up and follow-up of our policies and procedures for managing security, privacy, availability and confidentiality meet the highest...

Jana Šilarová

14.8.2023

2 minutes of reading

ALVAO shines at SITS 2023 in London

Again, ALVAO marked its presence at the much-anticipated Service Desk Show in London – a gathering of ITSM professionals from around the world. Throughout the event, we had the pleasure of connecting with a diverse array of visitors.

Jana Mančíková

28.5.2023

2 minutes of reading

ALVAO & ChatGPT Integration: Turbodrive ticket management, operational efficiency and more

Learn how to unlock the full efficiency of day-to-day operational tasks with Alvao's integration with ChatGPT in your IT department.

Jana Mančíková

9.5.2023

2 minutes of reading

Are you overspending for Microsoft 365?

You might be surprised to learn that many companies are. While M365 is an absolutely essential tool, not everyone is using it to its full potential. And sometimes, license removal might slip through the cracks during the leaver's process. That's where ALVAO comes in.

Jana Šilarová

2.5.2023

1 minute of reading

ALVAO introduces automatic user and group provisioning from Azure Active Directory

Managing user accounts and groups in ALVAO has never been easier thanks to the new Azure AD provisioning connector and its configuration template available now on Azure AD app gallery.

Adam Šima

20.4.2023

1 minute of reading

What’s new in ALVAO 11.1 for Service Desk: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Service Desk product. In the previous post News in ALVAO 11.1 we focused on news that are common to Service Desk and Asset Management. In this post, we will introduce you to other important news related only to Service...

Jana Mančíková

20.4.2023

3 minutes of reading

What’s new in ALVAO 11.1 regarding Asset Management: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Asset Management product. In the previous News about ALVAO 11.1 we focused on news that are common to Asset Management and Service Desk. In this post, we will introduce you to other significant news related only to Asset...

Jana Mančíková

19.4.2023

2 minutes of reading

Here’s what’s new in ALVAO 11.1 for both Asset Management and Service Desk!

The new version of ALVAO 11.1 brings a number of innovations and improvements that will make your everyday work easier. In this introductory post we’ll focus on news highlights related to both Asset Management and Service Desk. Following that, news focused on Asset Management and Service Desk in turn.

Jana Mančíková

18.4.2023

2 minutes of reading

ALVAO 11 Achieves PinkVERIFY Certification for ITIL 4 – Elevating ITSM and ITAM to New Heights

In the ever-evolving landscape of IT service management (ITSM) and IT asset management (ITAM), staying ahead of the game is essential. The journey from ITIL 3 to ITIL 2011 (or simply "ITIL V3") was a significant leap forward, and now, the industry has taken another momentous stride with ITIL 4. And an...

Jana Šilarová

15.9.2022

3 minutes of reading