News

ALVAO Inspiration Day 2026: Clarity in Everyday IT Operations

On April 16, 2026, we came together once again at Microsoft’s Prague headquarters. Nearly 200 IT professionals—customers, partners, and peers—met to share what truly works in everyday IT operations.

Pavlína Krajčíková

10.5.2026

3 minutes of reading

Surprising fact at DTX Manchester 2026: While the world talks about AI, IT teams are still quietly struggling with Excel

The atmosphere at DTX Manchester 2026 was electric, but if you listened closely to the conversations between sessions, a very different story emerged. Read more in the article.

Jana Mancikova

6.5.2026

4 minutes of reading

ITIL (Version 5) Is Here. What’s new and what does it mean to you?

The framework that quietly runs IT service management across the world just got its biggest update in seven years. ITIL 5 is an evolution, not a reset. It reflects the reality we live in now: a world of AI and automation.

Jana Mancikova

25.3.2026

8 minutes of reading

Accesa and ALVAO's Strategic Partnership to Strengthen IT Process and Asset Management Across Europe

Accesa and ALVAO have announced their strategic partnership at SITS in London to strengthen IT process and asset management across Europe.

Jana Silarova

22.5.2025

2 minutes of reading

ALVAO Inspiration Day 2025 conference: A day full of sharing, updates, and inspiration

On April 10, 2025, we gathered at Microsoft’s Prague headquarters for another edition of the ALVAO Inspiration Day (AID) conference.

Jana Silarova

21.4.2025

2 minutes of reading

ALVAO Successfully Recertified Under ISO/IEC 27001:2022

In December 2024, ALVAO successfully passed a surveillance audit for ISO 27001, now in compliance with the updated ISO/IEC 27001:2022 standard, which replaces the previous ISO/IEC 27001:2013.

Pavlína Krajčíková

27.1.2025

1 minute of reading

ALVAO Secures Spot on Crown Commercial Service’s G-Cloud 14 Framework

ALVAO, a leading provider of IT Service Management (ITSM) and IT Asset Management (ITAM) solutions, is thrilled to announce its inclusion in the esteemed Crown Commercial Service (CCS) G-Cloud 14 framework (RM1557.14).

Jana Silarova

6.11.2024

1 minute of reading

ALVAO Made a Splash at SITS 2024!

ALVAO recently wrapped up its third successful appearance at SITS in London, Europe's biggest ITSM conference. For those unfamiliar, SITS is a must-attend event for anyone in the IT service management space. It's a fantastic opportunity to learn about the latest trends, network with industry...

Jana Silarova

24.4.2024

3 minutes of reading

Jira Server is moving to cloud-only, where does that leave you?

In recent years, SaaS (Software as a Service) and the transition to the cloud have become a common part of optimizing companies’ software costs. Almost all software is available in this way today, but there are still good reasons why it is sometimes better to leave the software running on your...

Adam Sima

4.1.2024

4 minutes of reading

ALVAO is part of the Microsoft Copilot Ecosystem

Since the beginning, we have been developing ALVAO in line with Microsoft's principles and strategies. Of course, during the past year and especially this year we have been closely following the developments at Microsoft and their products. And it was in cooperation with Microsoft experts that we...

Jan Prudík

23.11.2023

3 minutes of reading

ALVAO for Teams integration: Optimizing IT support with fresh features

Exciting news! We've been working hard on enhancing the integration of ALVAO Service Desk into Microsoft Teams to bring you a seamless IT support and user experience

Jana Mancikova

13.10.2023

1 minute of reading

User experience of ALVAO IT Service Management platform

Being associated with the service desk for over a decade, I have had the opportunity to work on different ITSM tools such as Remedy 6.5, 7.1, ICD, Maximo, and ServiceNow. ALVAO was the most different among all that I have worked with so far. So, let's look at some of the key features of ALVAO that...

Mukesh Sharma

2.10.2023

3 minutes of reading

ALVAO has successfully passed the SOC 2, type II evaluation process

We are pleased to announce that ALVAO SaaS - cloud services have successfully passed the six-month evaluation process of SOC 2, type II. This audit confirmed that the set-up and follow-up of our policies and procedures for managing security, privacy, availability and confidentiality meet the...

Jana Silarova

14.8.2023

2 minutes of reading

ALVAO shines at SITS 2023 in London

Again, ALVAO marked its presence at the much-anticipated Service Desk Show in London – a gathering of ITSM professionals from around the world. Throughout the event, we had the pleasure of connecting with a diverse array of visitors.

Jana Mancikova

28.5.2023

2 minutes of reading

ALVAO & ChatGPT Integration: Turbodrive ticket management, operational efficiency and more

Learn how to unlock the full efficiency of day-to-day operational tasks with Alvao's integration with ChatGPT in your IT department.

Jana Mancikova

9.5.2023

2 minutes of reading