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News not only from ITSM world

Latest Articles

ALVAO Made a Splash at SITS 2024!

ALVAO recently wrapped up its third successful appearance at SITS in London, Europe's biggest ITSM conference. For those unfamiliar, SITS is a must-attend event for anyone in the IT service management space. It's a fantastic opportunity to learn about the latest trends, network with industry leaders,...

Jana Silarova


3 minutes of reading

Challenges with Knowledge Management in ITSM

Organizations often struggle to manage and optimize Knowledge management. This article goes beyond definitions, going depper into the untamed hurdles companies face when integrating Knowledge Management (KM) into their IT Service Management (ITSM) processes. We'll explore common roadblocks like siloed...

Jana Mancikova


6 minutes of reading

ALVAO is part of the Microsoft Copilot Ecosystem

Since the beginning, we have been developing ALVAO in line with Microsoft's principles and strategies. Of course, during the past year and especially this year we have been closely following the developments at Microsoft and their products. And it was in cooperation with Microsoft experts that we worked...

Jan Prudík


3 minutes of reading

CritSit in IT Service Desk

CritSits stands for critical situations that require immediate attention to prevent serious consequences. In this article, we will explain what the term ‘CritSit’ means in terms of IT service desk, and then we’ll look into why a team gets into CritSit mode, what measures we can take to avoid it, and...

Mukesh Sharma


4 minutes of reading

How ITSM can help improve customer satisfaction

Customer Satisfaction is the most important metric that measures the performance of a service desk team.

Mukesh Sharma


2 minutes of reading

Is your organization ready for Windows 11?

Moving to Windows 11 will bring much innovation, but also a lot of worry and work – especially for IT teams tasked with planning the upgrade. Many organizations are concerned that the new operating system may need upgraded hardware. Our analysis in dozens of companies showed that approximately 27% of...

Adam Sima


4 minutes of reading

ITSM is the key to sustainable IT

Sustainability is a topic writ large in most areas of our society these days. Companies and organizations are aware of this and take environmental goals into account in their long-term strategies. This of course relates to changes in work practices at all levels, including IT, which produces around 2%...

Adam Sima


7 minutes of reading

ALVAO for Teams integration: Optimizing IT support with fresh features

Exciting news! We've been working hard on enhancing the integration of ALVAO Service Desk into Microsoft Teams to bring you a seamless IT support and user experience

Jana Mancikova


1 minute of reading

User experience of ALVAO IT Service Management platform

Being associated with the service desk for over a decade, I have had the opportunity to work on different ITSM tools such as Remedy 6.5, 7.1, ICD, Maximo, and ServiceNow. ALVAO was the most different among all that I have worked with so far. So, let's look at some of the key features of ALVAO that make...

Mukesh Sharma


3 minutes of reading

ALVAO has successfully passed the SOC 2, type II evaluation process

We are pleased to announce that ALVAO SaaS - cloud services have successfully passed the six-month evaluation process of SOC 2, type II. This audit confirmed that the set-up and follow-up of our policies and procedures for managing security, privacy, availability and confidentiality meet the highest...

Jana Silarova


2 minutes of reading

What 7 areas of ITSM will see the greatest AI advances? Get yourself and your organization fit for the digital revolution

It takes no evangelist to spread glad tidings about AI in ITSM. Artificial Intelligence takes IT process management to the next level – just as when ITIL first brought in best practices. AI can automate processes that take hours of time and soak up staff budget. Artificial intelligence predicts threats,...

Jana Mancikova


5 minutes of reading