News not only from ITSM world

Latest Articles

What’s new in 25.3?

The latest release of ALVAO brings updates that make IT management simpler, faster, and more secure. From improvements in Teams and Outlook to smarter asset stocking, better Knowledge Base insights, and enhanced cybersecurity features. This version is designed to save you time and give you clearer...

Jana Mancikova

24.9.2025

6 minutes of reading

Get ALVAO on Microsoft AppSource and unlock the full potential of Azure Benefits

You’ve been able to find ALVAO on Microsoft AppSource for a while. In fact, many organizations use it as their go-to for finding and purchasing new apps and solutions. What many don’t know is that eligible purchases can also draw down your Microsoft Azure Consumption Commitment (MACC).

Martin Holub

18.8.2025

2 minutes of reading

ALVAO ITSM Solution is now available for purchase on Microsoft AppSource!

At Alvao we pride ourselves to be the most Microsoft-centric ITSM product out there. Our solution is integrated with Microsoft Outlook and Teams which enables employees to raise tickets easily and directly from both of them. You can now request a free trial or directly purchase Alvao via Microsoft...

Jana Silarova

7.4.2022

0 minutes of reading

Microsoft Awards 2021: ALVAO wins in the Community Response Award category

The winner of the MS Awards 2021 in the Community Response Award category is ALVAO. Its solution Asset Management and digitization of internal services on Microsoft Azure for rescue forces helped the Operational Centre of the Slovak Emergency Medical Service (hereinafter referred to as EMS SK).

Jana Silarova

7.3.2022

4 minutes of reading

Interview: ITAM needs to be proactive and look towards the future

David Foxen has years of experience in IT Asset Management and track record of saving companies millions of pounds through implementing and maturing successful ITAM functions. He is a founder of SAM Beast consultancy agency. He shares his passion for ITAM via live LinkedIn and Youtube stream. We...

Jan Skrabanek

24.2.2022

7 minutes of reading

ITIL 4 Series: The latest of the best in IT Management Practices

ITIL is a set of best practices for IT management – a wealth of practical experience summarized into a comprehensive framework. It was created in the 1980s in the UK at the instigation of the government, responding to the growing role of technology in business. Since then, ITIL has established...

Jan Skrabanek

13.10.2021

2 minutes of reading

ITIL® 4: Implementation

Whatever you think of ITIL, sooner or later anyone involved in IT management will come across it. Some have their reservations about it, others are avid fans. But the very fact that we understand each other when we talk about incidents or problems is largely due to ITIL. So, when to start thinking...

Jan Skrabanek

10.10.2021

4 minutes of reading

Interview: ‘We still have the enthusiasm of a garage start-up,’ says Petr Němeček from Linet

Linet, the world’s leading manufacturer of hospital beds, has seen meteoric growth over the past year. The IT department is also a significant contributor to the growth of the company, as its manager Petr Němeček told us. We talked about project management and end-user satisfaction.

Jan Skrabanek

7.10.2021

8 minutes of reading

ITIL® 4: The Processes, Practices and Four Dimensions of IT Management

Processes are often the first thing that people think of when they say ITIL. The implementation of ITIL goes hand in hand with the introduction or fine-tuning of important processes such as Incident Management, Change Management or Problem Management. These basic processes can be found almost...

Jan Skrabanek

5.10.2021

4 minutes of reading

ITIL® 4: Guiding Principles, Part Two

The guiding principles of the new ITIL edition have generated a positive response around the world. These are the practical and universal recommendations that you can follow in any situation. They are the foundation of everything we want to achieve in Service Management, as ITIL 4 co-author Philip...

Jan Skrabanek

1.10.2021

7 minutes of reading

Interview: ITIL is no longer just an IT best practice

Miroslav Hlohovský, CEO of our partner company OMNICOM, has been in IT management for over 15 years. In addition to hundreds of training courses and consultations, he recently co-authored ITIL 4 manuals. We talked about empathy in Service Management, customer service mapping and the future of ITIL.

Jan Skrabanek

30.9.2021

7 minutes of reading