News not only from ITSM world

Artificial intelligence is no longer exclusive to large, enterprise organizations - it is increasingly accessible (and impactful!) for small and medium-sized businesses (SMBs). Let’s discover the role that AI plays in IT asset management and its unique benefits for SMBs, and how its adoption gives...

As an IT Asset Management (ITAM) professional, I've witnessed technology waves come and go, but nothing quite compares to the speed and complexity of the AI revolution we're experiencing today, especially in the past three to four years. It is definitely exciting to witness AI thrive and it creates...

Philip Hearsum is one of the ITIL 4 lead architects. We spoke with him about why we needed a revised ITIL and how both IT and non-IT departments can benefit from it.

Peter Hubbard is one of the main consultants of the prestigious Pink Elephant company. He has 20 years of experience in IT Service Management at companies like Rolls Royce, Heinz and British Petroleum. He speaks regularly at major industry conferences. He was the keynote speaker at ALVAO...

Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.