ALVAO is a modern IT service management platform that enables fast deployment and offers an intuitive interface with a Microsoft look and feel, supporting quick adoption and a better overall user experience.
"Compared to other systems, ALVAO offers an open architecture that allows us to build custom extensions on top of it. That’s exactly what we need.”
“The previous system was painfully slow and confusing. What used to take me an hour now takes just a few minutes with ALVAO.”
“We’ve resolved more than 48,000 tickets in just one year. The speed and transparency of our workflows have improved dramatically compared to the previous system.”
“It’s been an incredible help in our daily operations. We know where everything is, who’s responsible for it, and at which branch it’s located.”
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| Help Desk |  |
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| Self-service portal | |
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| Custom Request Form Templates
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| SLA management
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| Incident Management | |
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| Problem Management | |
Add-on |
| Change Management | |
Add-on
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| Service Management
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Add-on
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| Service catalogue | |
Add-on
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| Multi site support
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| Automatic email to ticket conversion
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| Knowledge base | |
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| SLA management | |
Add-on |
| Approval | |
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| User survey
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| Chatbot
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| Microsoft Teams
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| Slack
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| Power Automate | |
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| SMS gateway
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| Custom functions | |
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| Remote Control using the unified agent
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Add-on |
| IT Help Desk Reports
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| Entra ID | |
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| Asset Management (HW, SW, Cloud) | |
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| Asset Management Autopilot | |
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| CMDB | |
Add-on |
| Data imports and exports | |
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| Network agent scan | |
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| Monitor tool integration | |
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| Stock and order management | |
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| Manage suppliers | |
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| M365 License Optimizer | |
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| Impact analysis | |
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| Mobile app | |
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| 99.9% uptime SLA | |
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| Reporting & analysis (ITSM + ITAM) | |
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| Log management for audits | |
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| Single Sign-On (SSO) | |
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| API | |
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| SOC2 compliant
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| Support (24/5) | |
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| On-premises deployment | |
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Bring all support teams together in one place, so employees always know where to go for help. Reduce manual work and deliver faster, more consistent support with easily customizable self-service capabilities and AI automation.
ALVAO gives you clear visibility and control over all IT assets in one place. Know what you own, who is using it, and what needs attention, while staying fully aligned with the tools you already rely on such as Intune and Jamf.
Automate Level 1 technical support with AI agents right in Microsoft Teams and free your team from repetitive tasks, so you can scale capacity as your business grows.
ALVAO works natively with the entire Microsoft ecosystem, whether it's Copilot, Teams, Entra ID, or Intune, making it easy to use from day one.
We handle the entire migration, including extracting, validating, and loading your data into ALVAO, without slowing your team down.
Use a secure, modern cloud solution hosted on Microsoft Azure, with guaranteed data residency in the US, UK, or EU.
Keep full control over your environment and data with an on-premises deployment.