News not only from ITSM world

One of the most reliable websites for software and academic reviews, Research.com, has evaluated ALVAO's characteristics and capacity to offer customers an unparalleled IT service management solution.

Hardware Asset Management (HAM) has taken a back seat in recent years. Many organizations have prioritized Software Asset Management (SAM), driven by rapid cloud adoption and pressure from software audits. But an IT Asset Management (ITAM) strategy that ignores hardware is shortsighted. If you...

Herta Herzog, one of the founders of modern market research, was behind the huge success of the small advertising agency Tinker & Partners in the 1960s. As part of her work she used motivational interviews, previously only deployed in therapy. Marketing had previously explored what people buy....

Philip Hearsum is one of the ITIL 4 lead architects. We spoke with him about why we needed a revised ITIL and how both IT and non-IT departments can benefit from it.

Peter Hubbard is one of the main consultants of the prestigious Pink Elephant company. He has 20 years of experience in IT Service Management at companies like Rolls Royce, Heinz and British Petroleum. He speaks regularly at major industry conferences. He was the keynote speaker at ALVAO...

Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.