ITSM & ITAM platform that natively fits to your Microsoft stack without depending on it. It works with the tools your team already uses, from Teams and Outlook to Intune.
Powering Microsoft‑first organisations with 300,000+ users across 25+ countries.
Raise, work and resolve requests in Teams and Outlook, with the complete ALVAO platform within reach when you need more.
Incident, problem and change management connected from the start.
Connect multiple data sources and track the lifecycle of every IT and non-IT asset.
ALVAO brings the service desk into Teams and Outlook, on a complete ITSM and ITAM platform that stands on its own.
| ✓ | Works with Teams. Not tied to it.
Your team works in Teams and Outlook, while the platform itself runs independently of Microsoft 365. |
| ✓ | Asset inventory beyond Intune
Its own agent and network scan find devices that Intune never manages, with ready-made connectors for Jamf and more. |
| ✓ | Handovers and assignment on autopilot
Electronic handover protocols and automatic assignment come ready-made, with no Power Automate flows to build. |
| ✓ | ITIL processes that connect
Incident, problem and change management work together out of the box, so one issue can lead to a problem and a change. |
| ✓ | Cloud or on-premises
One platform in the cloud or on your own infrastructure, with no second product for on-premises. |
| Feature |  |
 |
|---|---|---|
| Service management | ||
| Self-service portal | ✓ | ✓ |
| Incident & Request Management | ✓ | ✓ |
| Problem Management | ✓ | ? |
| Change Management | ✓ | ✓ |
| Service catalogue | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Routing & escalation rules | ✓ | ✓ |
| Knowledge base | ✓ | ✓ |
| Approval workflows | ✓ | ✓ |
| Built-in workflow engine | ✓ | ✓ |
| Complex workflows without Power Platform | ✓ | ? |
| Custom apps that survive upgrades | ✓ | ? |
| Enterprise Service Management (HR, Facilities, Finance,..) | ✓ | ✓ |
| Microsoft Teams | ||
| Service desk inside Microsoft Teams | ✓ | ✓ |
| Create a ticket from a Teams message | ? | ✓ |
| Mobile access | ✓ | ✓ |
| AI | ||
| AI agents (virtual service agent) | ✓ | ✓ |
| AI ticket categorization & routing | ? | ✓ |
| AI assistant for agents (ticket summaries) | ✓ | ? |
| AI knowledge base assistant (drafts articles from tickets) | ✓ | ? |
| AI root cause analysis & incident detection | ✓ | ? |
| MCP server | ✓ | ? |
| Microsoft Copilot integration | ✓ | ? |
| Asset management | ||
| Asset Management (lifecycle, ticket-to-asset link) | ✓ | ✓ |
| Contracts, warranties & suppliers | ✓ | ✓ |
| Intune integration (ready-to-use) | ✓ | ✓ |
| Native asset discovery (agent, network scan) | ✓ | ✕ |
| Ready-made Jamf connector (no Power Automate or CSV needed) | ✓ | ✕ |
| CMDB with impact analysis | ✓ | ? |
| Software asset management | ✓ | ? |
| M365 License Optimizer | ✓ | ? |
| Ready-made electronic handover protocols | ✓ | ✕ |
| Asset Management Autopilot (automatic assignment and lifecycle automation) | ✓ | Partial |
| Reporting & security | ||
| Dashboards & reports (Power BI, Excel) | ✓ | ✓ |
| Built-in dashboards without Power BI | ✓ | ? |
| Single Sign-On (Entra ID) | ✓ | ✓ |
| SOC2 compliant | ✓ | ✓ |
| ISO 27001 certified | ✓ | ? |
| Integrations | ||
| Power Automate | ✓ | ✓ |
| Azure DevOps | ✓ | ✓ |
| Monitor tool integration | ✓ | ✓ |
| REST API | ✓ | ✓ |
| Platform & support | ||
| Runs without Microsoft 365 or Teams | ✓ | ✕ |
| On-premises deployment | ✓ | ✕ |
| Multiple interface languages | ✓ | ✕ |
| ITIL-certified tool (PinkVERIFY) | ✓ | ? |
| 99.9% uptime SLA | ✓ | ? |
| Support (24/5) | ✓ | ? |
| Free guided setup by the vendor | ? | ✓ |
✓ available · ✕ not available · Partial = available with limits · ? not confirmed in public materials
Comparison of ALVAO Enterprise and Tikit by Cireson (Microsoft 365 ITSM plan), based on publicly available information. Cireson offers on-premises service management only through a separate product, Service Manager Portal for Microsoft System Center Service Manager, whose asset management app adds software asset management and contract management on top of System Center data. For a precise estimate, please contact our team.
"Because the look and feel of ALVAO is very Microsoft-themed, there was a lot of familiarity for our users, making it easier for them to get on board with minimal training."
“I like that ALVAO has become our central system not just for managing service requests, but also for tracking all our assets. Everything is easy to find, and other departments are starting to see the value too.”
“Planning the IT budget is now 80% faster compared to using spreadsheets. I see exactly who has a five-year-old monitor and can plan replacements immediately,”
“They know that when they submit a ticket, it’s not going into a black hole; it’s actually being worked on.”
Eliminate up to 90% of manual, repetitive tasks and give your team the capacity to create real value for your business.
Every request in one place automatically captured, categorised and routed with the right priority (SLA), so your IT team can stay focused on what really matters.
Always know what you own, who’s responsible for it, where it sits and which stage of the lifecycle it’s in from purchase to disposal—all in one clear view.
Infrastructure
Use your existing Intune and Entra ID setup without parallel systems.
Automation & data
Automate workflows and reporting with Power Automate and Power BI.
We handle the entire migration, including extracting, validating, and loading your data into ALVAO, without slowing your team down.
Use a secure, modern cloud solution hosted on Microsoft Azure, with guaranteed data residency in the US, UK, or EU.
Keep full control over your environment and data with an on-premises deployment.
